Organisation: Smile Communications (U)
Ltd
Duty Station: Kampala, Uganda
Reports to: Head of Sales and
Marketing
NFT Consult, a leading HR Consultancy firm,
seeks to recruit for it valuable client, Smile Communications (U) Ltd is a
leading ISP in Uganda offering 4G LTE super-fast, high quality and reliable
internet access services. NFT Human Resource Solutions are customer tailored
per industry requirements and are geared towards increased cost savings,
process improvement leading to improved efficiency and effectiveness yet
simultaneously strengthening quality and control of resources.
Job Summary: The Data Account Manager
will be responsible for growing and maintaining relations ships with customers
within the assigned segment while achieving set sales and revenue targets. He /she
will have overall responsibility for selling and supporting Smile’s complete
data product and service offering. The incumbent
will also be focusing on existing and potential high value/usage customers and
the most critical interaction will be customer presentations/ face-to-face
meetings.
Key Duties and Responsibilities:
- Develop profitable
and sustainable sales growth plans for the assigned customer segment. - In charge of customer
identification and recruitment: Retain and profitably grow sales volumes
and profitability within the assigned segment through proactive sales,
understanding customer requirements/needs and customer relationship
management. - Effectively
co-ordinate the activities of the resources assigned to ensure that sales
and revenue targets are met. - Ensuring that agreed
sales targets and objectives are met by expanding market awareness of
Smile’s brand, products and services. - Register Smile
customers onto the Smile network and installation of Smile routers,
dongles and/or other equipment at the customer premises. - Attain intimate
knowledge of the composition of the Smile market in your assigned
area/segment. - Create and maintain
an up-to-date database of existing and potential customers within the
assigned segment with the view expanding the Smile footprint within the
assigned segment. - In charge of the safe
keeping of cash received from airtime sales until it has been handed over
to the Smile Cashier or bank in a Smile bank account - Manage customer
relations, attend to customer queries and continuously measure customer
satisfaction and take prompt corrective measures - Regularly reviewing
daily, weekly and monthly results and aligning activities and resources
accordingly. - Reporting on sales
results and market conditions to the Head of Sales & Marketing and
making appropriate recommendations. - Maintain in good
condition all tools of trade (“equipment”) issued to you by Smile and ensures
that they are returned to Smile for safe keeping at the end of every day. - Perform any other ad
hoc duties assigned to you from time to time by the Head of Sales&
Distribution or any other person appointed by the Company for this
purpose.
Key Performance Indicators:
- Achievement of
customer recruitment (sales) and revenue targets - Organization – sales
plans, route plans, execution documentation, meeting attendance and
reporting - Customer
satisfaction and relationship management (retention and compliant
resolution) - Conversion of
prospects into paying customers - Product knowledge/
awareness of assigned market segment - Compliance to Smile
Sales and cash handling processes and procedures
Qualifications, Skills and Experience:
- The ideal candidate
should possess a good bachelor’s degree in Business, Marketing, Sales
other business related degree - Past sales
experience with a minimum of two to three years at supervisory or
managerial level - Past experience in
the same or similar role in an ISP or telecom services provider will be of
added advantage - Local market
knowledge: Product specific knowledge will be an added advantage - Excellent track
record in meeting and/or exceeding sales targets. Strong aptitude and
knowledge of Sales and Marketing Techniques - Resource planning,
organization and time management skills - Excellent interpersonal
and networking skills – demonstrated ability to develop, build and
maintain customer relationships. - Strong communication
and presentation skills. Ability to present/ demonstrate various solutions
to customers - Result oriented with
a strong drive and determination to excel. Strong work ethic, positive
attitude and professional demeanor - Able to work under
highly demanding and challenging conditions. - Willing to go an
extra mile to ensure customer expectations are met or exceeded - Team leadership and
management skills - Computer literacy skills
and ability to understand numerical information
All suitably qualified candidates should visit
the web link below and create a profile on the NFT Consult website by entering
their e-mail addresses. Please visit web link below and click Apply now if
convinced you have the job requirements. The applications/CVs should be
prepared in English and submitted in either MS Word or PDF format will be
considered.
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