Organisation: Barclays
Bank UK
Duty Station: Kampala,
Uganda
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Bank Customer Service Assistant
will be a member of a Business Banking Relationship Team developing and
maintaining relationships with a portfolio of corporate customers reporting to
Head of Business Banking who in turn reports to the Corporate Director. The
incumbent will be a named point of contact for customers in the portfolio
dealing with servicing requirements and handling any calls in absence of the
other team members with whom you will be supporting. The role will include
provision of support to other members of the Business Banking Relationship Team
whenever required.
Key Duties and Responsibilities:
1. Sales and Service: 70%
- Process
all customers’ routine enquiries regarding the Bank’s standard tariff,
deposit interest rates and general exchange rate information. - Handle
all customers’ general account queries, arrange inter account transfers
and order statements - Arrange
for ordering of cheque books and paying in books, including any customised
stationery. - Arrange
opening, closing and transfer of accounts, as well as input and amendment
of customer account details. - Actively
co-ordinate set up, amendment and cancellation of regular payments
instructions - Deal
with inward and outward payments (including obtaining necessary customer
authorities). - Arrange
deposit of funds with Treasury Department. - Obtain
and action customer requests for International Payments through Trade
Finance Department. - Develop
and maintain own contacts with individuals with customers organisation - Serve
as principal point of contact in Associate Relationship Managers’ absence
– deal with query if able and within responsibility or record details of
query for an Associate Relationship Manager or refer to a Relationship
Manager. - Deal
with customer queries regarding branch based Bank products and services - Deal
with customer complaints to rectify causes to avoid recurrence of similar
queries/complaints.
2. Business Management: 30%
- Collate
customer information on servicing performance for Relationship Managers
(including volume of transactions and income). - Apply
amendments to account details following discussion with the Associate
Relationship Manager or Relationship Manager, including borrowing limits,
rates, and interest and commission charges. - Actively
co-ordinate preparation and execution of account related documentation
including mandates and application forms. - Open
and close accounts and arrange drawdown of facilities following discussion
with an Associate Relationship Manager or a Relationship Manager. - Take
responsibility for routine duties on a rota basis with other members of
the Corporate Relationship Support Team.
This will include administration such as holiday list, returns
inter departmental meetings etc.
- Participate
in local community events and networking opportunities (e.g. clubs,
meetings, business associations) - Identify
community initiatives to become involved in and support as part of
Barclays community initiatives (such as Make a Difference Day, Local
community initiative, Financial Literacy) - Link
community initiatives to both business opportunities and colleague events - Actively
promote community agenda within the branch to build pride within
colleagues and customers
Qualifications, Skills and Experience:
- The
Barclays Bank Customer Service Assistant should possess basic keyboard
skills - Be
highly proficient in use of internal computer systems including Customer
System. Customer relationship
Management System, FCR and any other platform applications - Working
knowledge of the Banks products, services and policies required to
undertake the role/Experience - Good
knowledge of branch based products and services frequently used by
Business Banking customers including features and set up arrangements - Good
working knowledge of internal instructions/procedures including H.O. Instructions, Computer Accounting
Instructions, Corporate Service guide and other in-house manuals - Good
knowledge of the roles and responsibilities of other members of the
Corporate relationship Team - Awareness
of the products and services offered by the Personal Sector, including
features and requirements to set up products, e.g. use of automated Credit
System and Personal Credit - Undertaking
of the roles and responsibilities of individual bases in the branch - Undertaking
of roles and procedures for dealing with members of Personal Lending Team - Understanding
of the roles and responsibilities of individuals bases in the other
Business Units - Good
knowledge of the Bank’s service standards (including Service Initiative,
National Complaints Initiative, Code of Business and Personal Banking). - Skills
in meeting Customer Needs - Relationship
building skills - Possess
excellent communication skills - Self
Control - Self
Confidence - Thoroughness
- High
degree of personal initiative - Possess
excellent analytical skills - Be
highly service driven
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline: 24th February, 2015
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