IT Assistant – International Organization for Migration (IOM) | - 2015

Job Ref: SVN: 04/03/015
Reports to: Resource Management Officer
Grade: G4/1

Key Duties and Responsibilities: The IOM IT Assistant will be responsible for;

Supporting the implementation, management and maintenance of Information Technology and Communication services in IOM Kampala.
Providing onsite support to the above mentioned systems and services in the mission.
Support in the installation, configuration and upgrading desktop and laptop computers and software used in the mission.
Render support in ensuring data and system integrity by setting up and administrating IT security systems: anti-virus, backup routines, access controls, firewall and physical security.
Support in providing appropriate IT/Communication training to all users in the mission.
Support in designing of database systems and applications as required by local specifications and providing technical support to users.
Following IOM ITC Standards and liaising with IOM ITC departments in MRF Nairobi for relevant network installations.
Providing timely technical support to users with IOM developed software, i.e. MiMOSA, SAP, etc.
Support in managing and maintaining the mission’s communication systems/equipment including, land-lines, mobile lines, PABX, Callback, lease lines, VSAT and other satphones, Internet access, International Faxing services, Galileo Airline Reservation Systems, HF/VHF Radios and all other communication related matters.
Support in maintaining necessary documentation for system maintenance and support procedures in the mission
Assist to update and maintain the mission websites.
Provide technical guidance to relevant stake holders and departments such as liaising with procurement and departments in providing of specifications
Perform any other duties as may be assigned.

Qualifications, Skills and Experience:

The ideal candidate for the International Organization for Migration (IOM) IT Assistant vacancy must have completed a high school Diploma in computer science or information technology and communication
Four or more years’ experience in LAN/WAN networking environment
Detailed working knowledge of: Windows NT and Windows 2000 server software in a multi-site environment, TCP/IP, Proxy and Cisco Router Configuration, MS Office XP/2003
Past experience with HP/Compaq, IBM, Cisco and Siemon equipment
Prior experience in Web site development and administration is an extra advantage
Possess the ability to design and configure networks
Ability to draft documentation (technical and user’s guide) and to prepare management reports
Familiar with complex relational databases (Access and SQL)
Applicants that possess the Microsoft Certified Engineer (MSCE) certification will be at an advantage
Past experience in working in an international organization
Excellent interpersonal and organizational skills
Excellent analytical and project management skills required
Languages: Proficient in English. Knowledge of Swahili is an added advantage

Personal Competencies:
Behavioural Competencies:
1. Accountability:

Accepts and gives constructive criticism
Follows all relevant procedures, processes, and policies
Meets deadline, cost, and quality requirements for outputs
Monitors own work to correct errors
Takes responsibility for meeting commitments and for any shortcomings

2. “Client Orientation”:

Identifies the immediate and peripheral clients of own work
Establishes and maintains effective working relationships with clients
Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries

3. “Continuous Learning”:

Contributes to colleagues’ learning
Demonstrates interest in improving relevant skills
Demonstrates interest in acquiring skills relevant to other functional areas
Keeps abreast of developments in own professional area
Communication
Actively shares relevant information
Clearly communicates, and listens to feedback on, changing priorities and procedures
Writes clearly and effectively, adjusting wording to the intended audience
Listens effectively and communicates clearly, adapting delivery to the audience

4. Creativity and Initiative: Proactively develops new ways to resolve problems
5. Leadership and Negotiation

Convinces others to share resources
Presents goals as shared interests

6. “Performance Management”

Provides constructive feedback to colleagues
Provides fair, accurate, timely, and constructive staff evaluations
Uses staff evaluations appropriately in recruitment and other relevant HR procedures

7. Planning and Organizing

Sets clear and achievable goals consistent with agreed priorities for self and others
Identifies priority activities and assignments for self and others Organizes and documents work to allow for planned and unplanned handovers
Identifies risks and makes contingency plans

8. Professionalism:

Masters subject matter related to responsibilities
Identifies issues, opportunities, and risks central to responsibilities
Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
Persistent, calm, and polite in the face of challenges and stress
Treats all colleagues with respect and dignity
Works effectively with people from different cultures by adapting to relevant cultural contexts
Knowledgeable about and promotes IOM core mandate and migration solutions

9. Teamwork:

Actively contributes to an effective, collegial, and agreeable team environment
Contributes to, and follows team objectives
Gives credit where credit is due
Seeks input and feedback from others
Actively supports and implements final group decisions
Takes joint responsibility for team’s work

10. Technological Awareness:

Learns about developments in available technology
Proactively identifies and advocates for cost-efficient technology solutions
Understands applicability and limitation of technology and seeks to apply it to appropriate work

11. Resource Mobilisation: Establishes realistic resource requirements to meet IOM needs
Technical

Anticipates and prepares response to changing IT needs of the relevant organizational unit
Delivers optimal IT solutions within defined resource parameters
Correctly applies knowledge of specialized IT disciplines