Duty Station: Kampala,
Uganda
Reports to: Head of ACCA
Uganda
ACCA is the world’s leading body for professional accountants, with
over 110 years of experience, innovation and excellence. ACCA champions
opportunities within accountancy, demonstrating excellence through its
qualifications, and acts as a driving force within the accounting profession to
constantly improve working practices.
Job Summary: The Engagement
Officer will be responsible for supporting business development activities to
enhance customer engagement with an aim to increase new student recruitment,
conversion, as well as overall customer retention and satisfaction. The role
will provide administrative support for member and student engagement
activities and other stakeholders as determined by the Head of ACCA Uganda. The role will also provide high level
relationship management and customer service in line with ACCA’s commitment to
“Fit for the Customer”
Key Duties and
Responsibilities:
- Maintain a database of all stakeholders
including members, students, employers, HEIs to support the business
development teams in their engagements. - Oversee the customer retention activity
- Ensure the provision of first class
service to all ACCA clients through a range of relevant communication
channels to communicate and build positive relationships with customers - Oversee the marketing activities, branding
of all ACCA events and Media activities - Administer social media updates and
content management. - Offer lead support and management for
stakeholder events - Manage local production for all branded
promotional material as well as advertising collateral and manage inventory
for all branded - Material for the Uganda office
- Prepare statistical reports to analyze
data from client interactions and key activities - Provide individual and group career
counselling and presentations as required. - In charge of developing and maintaining a
database of speakers for key interest topics for the country events,
ensuring that post event evaluations reports are prepared
Qualifications, Skills and
Experience:
- The Engagement Officer should hold a university
business degree with a Marketing option or Mass communications degree - Past experience of building and maintain
external relationships and generating client leads (essential) - Demonstrable experience of designing and
delivering presentations (essential) - Proven experience of gathering and analyzing
client data and producing reports around this (essential) - Previous experience of working in a
customer/client focused business (essential) - Previous experience in event management
- Excellent written and spoken communication
skills (English) - Demonstrate pro-activeness and good
problem solving ability - Highly ethical, accountable and
responsible - Positive, motivated with
“can-do” attitude - Computer literacy i.e. Proficient in MS
applications e.g. Microsoft Word / Excel / Power point. - Ability to multi-task, work independently
and as part of a team. - Willingness to travel within Uganda
- Occasional need to work extra hours
/during weekends
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
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