04 August 2015

2 Customer Service Branch Manager Career Jobs - Housing Finance Bank (HFB) ~ Ugandan Jobline Jobs







Organization: Housing

Finance Bank


Duty Station: Kampala,

Uganda


Reports to: Senior

Manager- Retail Performance


Housing Finance

Bank was incorporated as a private company under the Companies Act in December

1967, the Bank has become a household name and has grown in leaps and bounds

with a good track record among the pioneers of a mortgage lending. National

Housing & Construction Corporation, a parastatal involved in real estate

business has 5% shareholding and National Social Security Fund (NSSF) holds 50%

and the Government of Uganda holds 45%. Today, the bank looks back with pride

on the business accomplished in the mortgage lending business. Through innovation

and placing emphasis on Honesty, Integrity, Efficiency and Customer care,

Housing Finance Bank is the leader in the mortgage, holding a 90% market share.


Job Summary:  The Branch Managers will oversee the operations

of the Branch as a profitable and sustainable business Unit.


Key Duties and Responsibilities: 


·        
Plan, coordinate, monitor and control branch

business growth in deposits in line with the set performance targets and the

bank business plan.


·        
Implement, monitor growth and quality of branch

credit portfolio in line with the set target.


·        
Identify and implement strategies for the sale of

bank products in line with the set business performance targets.


·        
Routinely verify and authorize transactions within

the defined limits in line with the bank policies and procedures


·        
Plan and coordinate the branch budgeting processes

monitor implementation and make related reports in line with approved budget

position for the branch


·        
Regularly review, monitor and assess staff

development and performance needs as per HRM policies and programmes


·        
In charge of the requisition, keep custody, monitor

utilization/ maintenance and coordinate disposal of bank assets in line with

bank policies and their set management guidelines


·        
Review, coordinate, monitor and authorize all the

processes of opening, reactivation, adjustment, transfer and closure of

personal and non-personal accounts in line with bank policies/procedures, KYC

guidelines and money laundering guidelines.


·        
Carry out field business and security assessments

for new and existing credit facilities.


·        
Achieve the required level of customer service

through managing the branch staff and customer interaction to keep customer

retention high.


·        
The incumbent will be in charge of preparing and

submitting periodic branch performance reports for review by Management.


Qualifications, Skills and

Experience: 


·        
The applicant should preferably hold an honors

degree in Business Administration, Commerce, Quantitative Economics and

Business Statistics or any other related field from a recognized University.


·        
A minimum of five years’ experience in a Branch

Management role with proven experience in Sales, Credit, customer service,

people management and Branch Operations


·        
Proven leadership and excellent people skills;

results oriented and risk conscious, with demonstrable capacity and/or core

competences in managing multi-talented people and complex work and business

situations.


·        
Capacity to lead, motivate staff and manage

operations effectively across diverse cultural environments.


·        
Positive and flexible attitude towards change


·        
Good networking competences


·        
Excellent communication and presentation skills


·        
Ability to exercise the highest level of integrity

and confidentiality


All candidates

who wish to join the Banking sector are invited to send their applications

including an updated CV, certified copies of all academic transcripts,

certificates and testimonials, daytime telephone contact, and email address of

both applicant, and three competent referees addressed to:


Head Human

Resources, Housing Finance Bank, Plot 4 Wampewo Avenue, P. O. Box 1539,

Kampala. Uganda.


NB: Only successful candidates will be contacted. All

applicants who will not have heard from us within five weeks of closing date

should consider their application unsuccessful.


Deadline: 7th August, 2015












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