Hospitality Admin Jobs - Receptionist at Three Star Hotel ~ Ugandan Jobline Jobs

Organization: Three Star

Hotel

Reliable

Corporate Solutions (RCS) is a performance enhancement firm known for people

and organization development. We specialize in developing and strengthening

organization systems through research and information interpretation,

behavioral and attitude change, Staff training, Recruitment, and R & D.

They would like to recruit for a valuable client, a Three Star Hotel in Mbale.

Job Summary:  The Receptionist will cordially welcome and

check in guests. The incumbner will also verify guests’ registration

information, payment plan, duration of stay etc.  He / she will also be responsible for

responding to customer inquiries and complaints among other duties.

Key Duties and Responsibilities: 

·        
Warmly welcome guests and patrons as they arrive

·        
Ask if guests have a prior booking

·        
Oversees the registration process

·        
The Receptionist will ask for identification and

ensure that the provided credentials are accurate

·        
Manage all guest check-ins and check-outs

appropriately

·        
The incumbent will also operate hotel switchboard,

take calls and provide information and transfer calls

·        
Manage accurate accounting of all rooms

·        
Offer guests with room keys and call for bellboys

·        
The incumbent will take reservations over the

telephone, through emails and in person

·        
Cordially answer queries regarding the hotel’s

services, charges, dining facilities, sports facilities and travel directions

·        
Refer guests to appropriate departments to resolve

complaints or provide suggestions

·        
The incumbent will compute bills and take payments

·        
Provide guests with directions around the hotel

·        
Contact housekeeping and maintenance departments

when a problem is reported

·        
Explain appropriate use of keys and ensure that

guests are satisfied with the rooms allotted to them

·        
Balance cash at the end of the shift and generate

accounting reports for the benefit of the next shift.

·        
Perform any other duties as assigned by the

supervisor.

Qualifications, Skills and

Experience: 

·        
The ideal candidate for the Receptionist vacancy

should hold a Bachelor’s degree or Diploma in the disciplines of Leisure,

Hospitality and Tourism.

·        
At least five years of Hotel experience is required.

All suitably

qualified candidates who wish to apply should send their CVs via Email to;

office@rcsconsult.net.

Deadline: 20^th August, 2015