Ericsson Telecom Support Jobs - Service Delivery Manager ~ Ugandan Jobline Jobs

Duty Station: Kampala,

Uganda

Ericsson is a

world-leading provider of telecommunications equipment & services to mobile

& fixed network operators. Over 1,000 networks in more than 175 countries

use Ericsson equipment, & more than 40 percent of the world’s mobile

traffic passes through Ericsson networks. Using innovation to empower people,

business & society, we are working towards the Networked Society, in which

everything that can benefit from a connection will have one. At Ericsson, we

apply our innovation to market-based solutions that empower people &

society to help shape a more sustainable world.

Job Summary: The Service

Delivery Manager will take ownership of the customer relationship responsible

for ensuring the correct and proper delivery of Customer Support services as

specified in the contracted support agreements with Ericsson’s customers

Agreement (SLA) fulfillment and customer satisfaction.

Key Duties and Responsibilities: 

·        
Secure customer contract fulfillment

·        
Build and maintain working relationships

·        
Distribute info to internal stakeholders and

escalate Delivery Issues

·        
Be up to date with financial data

·        
Identify new business opportunities

Qualifications, Skills and

Experience: 

·        
The applicant should preferably hold a Degree in

Engineering or equivalent through experience

·        
A minimum of four to five years’ experience

·        
Market insight and Administrative Skills

·        
Excellent planning and Organizing Skills

·        
Presentation and Communication skill

·        
Broad financial understanding

·        
Good negotiation and argumentation skills

·        
Excellent leadership and management Skills

·        
Excellent interpersonal skills

·        
Software Support and Hardware Support

·        
Change management and Language Skills

·        
Ability to deliver results and meet Customer

Expectations

·        
Entrepreneurial & Commercial Thinking

·        
Good decision making skills

·        
Coping with Pressures & Setbacks

·        
Skills in relating and networking

·        
Strong customer orientation.

·        
Self-motivated and works well under pressure

·        
Proven ability to adapt to change

If you believe

you are one of the ideal candidates for this opportunity in working with the

world’s leading provider of telecommunications equipment & services,

Ericsson, then visit the web link below for full job details and Apply Online.