Hilton Hotels & Resorts Careers - Director of Operations ~ Ugandan Jobline Jobs

Organisation: Hilton

Hotels & Resorts

Duty

Station:  Kampala, Uganda

About

Hilton Hotels & Resorts:

Hilton Hotels

& Resorts is an international chain of full service hotels and resorts and

the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of

the company’s flagship brands and one of the largest hotel brands in the world.

The company places marketing emphasis on both business travel and leisure

travel with locations in major city centers, near airports, convention centers,

and a number of vacation resorts and leisure-oriented hotels in popular

vacation destinations around the world.

Job Summary:  The Director of Operations for the Hilton

Garden Inn and Suites will be responsible for the effective operational

management of the hotel so Heads of Department achieve and exceed their revenue

and Guest satisfaction targets.

Key Duties and Responsibilities: 

·        
Work closely with the General Manager / Area General

Manager to actively manage key property issues (including capital projects;

customer service; refurbishment)

·        
Support the development of meaningful, achievable

hotel budgets and other short and long term hotel strategic goals.

·        
Provide effective leadership to the hotel management

team and team members to ensure targets are met and exceeded

·        
Quickly respond to audits that are completed by the

company to ensure continual improvement is achieved.

·        
Plan, direct and coordinate the service delivery of

all operational departments in order to meet and exceed guest expectations

·        
Comply and exceed hotel and company Service

Standards

·        
Ensure that costs are controlled throughout the

operational departments and results are analysed regularly to highlight problem

areas and take appropriate action

·        
Manage and develop the Heads of Department to ensure

career progression and effective succession planning within the hotel and

company

·        
Seek and respond to Guest feedback in order to

achieve positive outcomes and high levels of customer satisfaction

·        
Organize and chair regular briefings and

communication meetings with the HOD team

Qualifications, Skills and

Experience: 

·        
The Director of Operations should hold a degree or

diploma in Hotel Management or equivalent

·        
Strong commercial acumen, preferably with experience

in F&B or Rooms Management

·        
Significant experience in managing budgets, revenue

proposals and forecasting results In-depth knowledge of the hotel / leisure /

service sector

·        
Previous experience in the same or similar role is

desired

·        
Strong leadership skills to effectively manage and

motivate the team to achieve high level of perform and exceed targets

·        
Highly accountable and resilient

·        
Ability to work under pressure                     

·        
Working knowledge of the hotel property management

systems is an added advantage

Job benefits: Your benefits

will include a competitive starting salary and holiday entitlement. As an

employee you will become a member of The Hilton Club which provides reduced

hotel room rates in our hotels worldwide, plus discounts on products and

services offered by Hilton Worldwide and its partners. We look forward to

explaining in detail the range of excellent benefits that you would expect from

a global hotel organization like Hilton Worldwide.

All suitably

qualified and interested candidates who wish to join one of the world’s leading

hotel and resort brands, Hilton Hotels & Resorts, should apply online by

clicking on the web link below.