Duty Station: Kampala,
Uganda
Reports to: Country Manager Director
Job Reference: G4S/TP/511097/60771
G4S
is the world’s leading international security solutions group, which
specializes in outsourced business processes in sectors where security and
safety risks are considered a strategic threat. G4S has operations in more than
125 countries and 657,000 employees. In Africa, G4S is the largest private
employer, with 110 000 employees in over 25 countries across the continent.
Job Summary: The Head of Operations oversees the provision of
contractual and ad hoc security services to customers, in compliance with
legislation, G4S policies and procedures, to ensure achievement of budgeted
financial targets. The job holder will also be responsible for monitoring the
quality standards of all security services, ensuring adherence to regional
standards.
Key Duties and Responsibilities:
1. Effective management
of the division’s financial performance
- Manage relationship between actual results,
budgets and forecasts - Initiate cost saving model and controls
- In charge of Gross Margin Management
- Ensure Labour Efficiency according to
standards - Ensure Overheads control according to
standards - Achieve Contract profitability according to
targets - Prevent claims through regular customer risk
assessments - Achieve existing Revenue Growth
- Manage escalation to completion
2. Responsible for the
effective management of the division’s people performance
- Proper allocation of employees to positions
to fulfil contract requirements - Keenly analyse and address employee turnover
- Ensure appropriate level employee training
and development - Maintain excellent employee motivation,
performance management and engagement - Ensure employees adhere to standards and
address accordingly in line with G4S policies and procedures
3. New business
development
- Identifying new business opportunities in the
region’s sphere of operations, as well as in terms of growth of business
with existing customers, driven by the promotion of integrated security
solutions. - Demonstrate a thorough understanding of the
competitor environment faced by Uganda - Actively participate in community and
business forums and general public profile
4. Client retention and
maintaining customer service levels
- Ensuring that all required formal customer
meeting are scheduled, attended and documented - Ensure quality service delivery in line with
the ‘G4S Way’
Qualifications, Skills and Experience:
- The ideal candidate should hold relevant tertiary
qualification - Successful completion of higher schooling
qualification +3 - At least two to five years’ relevant work
experience - A minimum of five years’ experience in
operations management - Exposure to manned security services and Cash
services is a distinct advantage - Leading people
- Delivering performance
- Managing professionally .
- Collaborating and Co-operating
- Driving Change
- Hold a valid Driver’s License
- Excellent written communication skills, at a
high proficiency level - Excellent verbal communication skills, at a
high proficiency level for English would be desired. - Computer proficiency in: Microsoft Word,
Excel, PowerPoint. Working knowledge of EasyRoster, VIP Payroll, Google
Mail and Google Drive is advantageous
All
suitably qualified and interested candidates who wish to join G4S in the
aforementioned capacity are encouraged to apply online by clicking the link
below.
Deadline: 12th February, 2016
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