Relationship Supervisor China Business Job Careers - Centenary Bank

Organization: Centenary Bank

Duty Station: Kampala, Uganda

Reports to: Manager Corporate Banking

Centenary

Bank is the leading Commercial Micro Finance Bank in Uganda serving over

1,300,000 clients (a quarter of the banking population) in 58 branches spread

countrywide. We are one of Uganda’s top three financial organisations,

employing more than 1,900 people. Joining Centenary Bank is an opportunity to

use your skills and experience in tackling real world problems.

Job Summary: The Relationship Supervisor China Business will

support the Bank in developing and maintaining a proactive customer advisory

relationship management that includes effective consultative selling and

structuring of solutions for potential or existing customers for Chinese

business entities and Traders, undertaking cross border trade and trading with

China in line with the set targets, service standards and strategic objectives

of the Bank.

Key Duties and Responsibilities: 

1. Business Development

and growth:

• Steer and monitor the growth of the loan book
  
  and deposits of the sector, generate monthly sales performance reports in
  
  line with the set targets, and initiate key strategies of driving the
  
  business, through the branches.


• Responsible for developing annual business strategies
  
  that drive performance, actively market segment and effectively generate
  
  leads, create and periodically update customer databases for potential and
  
  existing customers and recommend financial solutions based on product
  
  utilization and customer value line with the set targets.


• Develop a standard value proposition and
  
  pricing strategy for the sector.


• Periodically generate a database of market
  
  information on all traders in China and provide integrated financial
  
  product solutions in line with banking practice and identified customer
  
  needs.

2. Client Relationship

Management:

• Plan and implement customer relationship
  
  management and ensure effective follow up any issues affecting the
  
  relationship.


• Conduct customer engagement forums annually
  
  to update the customers on new trends in the Banking sector.


• Carry out periodic visits or meetings to
  
  achieve understanding of the customer business needs in order to build a
  
  loyal customer base, in coordination with the Branches.


• Recommend, procedural, process, and policy
  
  changes required to meet customer expectation/needs and generate periodic
  
  status reports.


• Maintain an updated database for the
  
  potential Customers and give direction to branches on the potential
  
  pipelines.


• Develop and implement retention strategies of
  
  customer base by carrying out periodic business reviews of account plans
  
  of the key businesses while supporting branches in linguistic
  
  interpretation and understanding of customer needs.

• Work closely with branch management and staff
  
  to implement and monitor a system of ensuring continued compliance with
  
  Know your Customer and risk management policies in line with bank
  
  procedures.


• Support branches in coordination role with
  
  treasury and trade finance to ensure provision of Competitive financial
  
  solutions.

4. Strategy and Planning:
Actively participate in the strategic planning and budgeting process of

the division.

Qualifications, Skills and Experience:

• The ideal candidate for the Centenary Bank Relationship
  
  Supervisor China Business job opportunity should hold an Honors’ degree in
  
  Business Administration, Economics, and Commerce, Statistics or any other related
  
  discipline.


• Possession of Postgraduate qualification in
  
  business management, marketing, economics, and any related disciplines is
  
  an added advantage.


• A minimum of five years’ experience in a
  
  large corporate banking environment working directly with clients e.g.
  
  credit / banking / marketing / client relationship management with two
  
  years at supervisory / senior officer level.


• The incumbent should have eloquence in
  
  speaking Chinese – Mandarin and English with the ability to translate
  
  effectively in both Languages


• Broad working knowledge of the market,
  
  industry and global events with good business networks.


• Ability to strategically think for the
  
  business


• Good marketing, and negotiation skills


• Excellent Interpersonal and team building
  
  skills


• Computer literacy skills


• Good team building and management of diverse
  
  stakeholders

All

candidates who desire to join Centenary Bank should send their applications by

following the instructions below; downloading an application form for

employment, download

here, filling it and enclosing an application letter, Curriculum Vitae

(CV) with three professional referees and copies of academic

testimonials/certificates and send the application to:

General

Manager Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.

Note: While we thank all applicants for your interest.

Only shortlisted applicants will be contacted. Only shortlisted applicants will

be contacted.

Deadline: 31^st March 2016 by 5:00 pm