Fresher Customer Service & Sales Internship Jobs - Tech 4 Development

Organisation: Tech 4 Development

Duty Station: Kampala, Uganda

Tech

4 Development (www.tech4development.com) is a social enterprise that develops

innovative

digital solutions with the goal of addressing some of East Africa’s most

pressing

development

challenges in a profitable way. Following in-depth research on small and medium

enterprise (SME) in Uganda and Kenya, conducted in partnership with the UN in

2015, we are currently setting up a B2B mCommerce Venture in Kampala. Our aim

is to transform how Ugandan SMEs communicate and transact with suppliers and

buyers through the use of smartphones. While offline quality control and

delivery services play an important role, it is an Android App that will stand

at the heart of our business model. We will initially focus our efforts to SMEs

and entrepreneurs in Kampala before expanding into other regions and countries.

Our methodology to develop a meaningful product and profitable business model

is deeply rooted in design thinking and lean startup principles. This means we

spend a lot of time observing and talking with users, formulating and testing

assumptions about their needs, building prototypes, and continuously iterating

our technology and business. To do so effectively, we work in a

non-hierarchical & multi-disciplinary team of 6 people out of our beautiful

team-space at Venture Lab East Africa in Bugolobi.

Job Summary: The Customer Service & Sales Intern should

possess strong communication skills and buys into our vision of using

technology and new business models to radically improve small business practices

in Uganda. The candidates should have worked in Customer Service functions and should

be able to communicate clearly and efficiently with a large number of customers

via chat and over phone.

Key Duties and Responsibilities: 

• Manage all customer service enquiries and
  
  sales processes;


• Support the team to better understand the
  
  needs of customers;


• Support the development and updating of our
  
  business database;


• Ensure alignment of customer engagement with
  
  our business database;


• The jobholder will also support the Lead
  
  Researcher in conducting customer research;


• Support the Lead Technologist in database
  
  related issues;


• Carry out any on-site customer support and
  
  sales activities.

Qualifications, Skills and Experience: 

• The applicant should be a team-player with at
  
  least two years’ experience in customer service and/or sales.


• The ideal candidates should have excellent
  
  skills in communicating with existing and perspective clients.


• The applicant should also be passionate about
  
  working in a fast-paced, creative, and culturally diverse environment
  
  while adapting quickly to changing needs and priorities.


• Significant hands-on experience in customer
  
  service and sales;


• Excellent command of the English and local
  
  language (oral and writing);


• Excellent interpersonal skills with a
  
  positive attitude;


• Keen interest to work in a technology startup
  
  and to grow with it;


• Show commitment to social change and our
  
  vision for digital empowerment;


• Previous experience handling customer support
  
  in an eCommerce company is an added advantage

NB: Please note that this internship is unpaid

(transport and lunch expenses are however covered). In case of satisfactory

performance, candidates have the opportunity to become full members of our

team.

All

suitably qualified and interested candidates should send their updated CVs to

tobias@tech4development.com.

We strongly encourage early application.

Deadline: 8th April, 2016 by mid-night