Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Customer Service Advisor will be
responsible for the delivery of exceptional Retail Branch performance through
dispensing and receiving cash and related instruments. The incumbbnet will provide
exceptional customer service to walk-in branch Retail customers.
Key Duties and Responsibilities:
1.
Operational Rigour and Compliance: 50%
·
Dispense
and receive physical cash, cheques, travellers cheques, drafts and other
financial instruments over the counter to walk-in primarily retail banking
customers.
·
Where
required, process foreign currency travellers cheques, either by issuing or
cashing such cheques.
·
Before
processing each transaction, verify that all the required information for the
transaction is accurate and complete in accordance with the banks procedures
(for example when cashing a cheque, verify the date, bank name, customer’s ID
and validity of the cheque, check amount number and amount in words agree, that
customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash
or Branch Coordinator for follow-up and decision-making on whether to proceed.
·
Refer
any transactions in excess of teller limits to the next level for authorisation.
·
Enter
all transactions into the bank’s system and ensure that all transactions are
properly authorised before processing.
·
Carefully
count all cash received or dispensed to ensure that errors are avoided. Barclays has a zero tolerance policy
for teller errors and appropriate action will be taken, which may include
formal disciplinary procedures.
·
Support
customers to correctly complete transaction documentation such as deposit or
withdrawal slips to ensure accuracy and completeness of these documents.
·
Reconcile
own till cash at the beginning and end of each day, as well as when cash is
restocked or repatriated during the day.
·
Open
and close tills according to the bank’s procedures, including physically
securing the till according to requirement set out (e.g. physically chaining
the till).
·
Throughout
each day, advise the Cash/ATM Custodian when teller cash limits are reached to
enable them to restock or repatriate cash.
·
Carry
out snap checks as assigned by the Branch Coordinator from time to time.
·
Ensure
that all transaction records are kept meticulously and in accordance with bank
procedures. Make such documents available for review/control purposes when
required.
·
Provide
timely guidance to customers on the cash process to ensure the smooth flow of
transactions.
·
When
directly receiving customer enquiries, attempt to resolve the enquiry at the
first instance by using the bank’s systems. Only escalate to the Team Leader or
Branch Coordinator, or ask the customer to speak to an Inquiries Advisor when
all other efforts have been exhausted to resolve the customer’s request.
·
Support
customers to correctly complete transaction documentation such as deposit or
withdrawal slips to ensure accuracy and completeness of these documents.
·
Explain
the banks procedures, security requirements (such as the requirement to provide
sufficient ID when transacting) as well as services to customers.
·
Regularly
inform customers of the value of using the Customer Feedback system, including
explaining to customers how the bank uses their feedback to improve service.
3.
Colleague / Team work -15%
·
Create
and maintain good working relations with the colleagues in the branch.
·
Attend
all mandatory trainings as required by the training schedule.
·
Ensure
that all leave days are taken within the branch leave schedule but giving
specially consideration to business needs. Ensure proper approvals are
obtained.
·
Participate
in the EOS surveys and action plans for the branch.
·
Support
the team in branch whenever called upon.
·
Attend
bank official functions whenever advised
·
Identify
and participant in community initiatives to support as part of Barclays
community initiatives (such as Make a Difference Day, Local community
initiative, Financial Literacy)
·
Significantly
contribute ideas to support the community initiatives agenda in the branch
·
Identify
sales leads through reviewing income levels on customer statements, questioning
customers when they mention specific needs, and referring any new leads to
Customer Advisors
·
When
specific sales campaigns are running in the branch, explain the campaign
details in brief to customers, and direct them to the Customer Advisors for
further information
·
Perform
any other duties as assigned from time to time.
Qualifications, Skills and Experience:
·
The
ideal candidates for the Customer Service Advisor vacancies should hold a High
school diploma with Math and English passed at a higher grade
·
At
least one to two years’ experience in a banking hall environment either as
cashier or inquiries
·
High
level of working knowledge of all the Bank’s retail products, procedures and
policies
·
Preferred
·
Some
knowledge of competitive products and processes.
·
Relevant
diploma and degree
·
Some
experience in dealing with large amounts of cash in a retail environment
·
Possess
excellent numeric skills including meticulous attention to detail
·
Excellent
communication skills especially verbal
·
Possess
good listening and questioning skills
·
Good
keyboard skills, especially on the numerical side.
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
barclays.uganda@barclays.com
0 comments:
Post a Comment