Organisation: Stanbic
Bank
Duty Station:
Kampala, Uganda
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Bank Teller will provide cordial consistent,
high quality service to all our customers whilst maintaining a high level on
integrity and complying with the routine controls.
Key Duties and Responsibilities:
- Adhere to the service standards and
provide excellent customer service - Handle all cash and cheque deposits from
customers and ATMs in line with set procedures - Pay out cash to customers by cheque or
voucher withdrawal in line with set procedures - Process all Foreign exchange transactions
for both walk in and existing customers and report all transactions above
set amount to the Team Leader Tellers - Carry out biller payments and cash
transfers as per set procedures - Perform change transactions
- Provide account balances to customers as
requested as per laid down procedures - Manage queues by providing quick, accurate
and efficient service - Provide excellent customer service by
adhering to the Service Standards - Guide customers of any new price changes
- Capture accurate narratives for all
transactions processed
- Generate and provide leads to sales staff
- Cross sell bank products
- Identify customers for migration to other
service channels
- Refer all cash transactions above Teller
limit to the Team Leader Tellers for verification and/or approval - Carry out at least two till balances for
all currencies on a daily basis - Keep own cash holdings within prescribed
limits - Adhere to all laid down policies and
procedures regarding security of Bank assets i.e. user password security,
security cards, keys, own till, stamps, vouchers, and all other Teller
working tools - Print and handover Teller reports and
vouchers for calling to the Team Leader at the end of day - File all Teller reports on daily basis
- Perform all Inter-Teller cash transfers as
per laid down procedures - Quickly report all suspicious transactions
in accordance with laid down procedure - Attend to audit and risk findings
- Perform ATM custodianship as may be
assigned from time to time - Hold front door keys as assigned from time
to time - Perform any other duties by the Line
manager
Qualifications, Skills and
Experience:
- The ideal candidates for the Stanbic Teller
Jobs should hold Bachelor’s degrees from recognized university - Previous experience with cash handling is desirable
- Previous front office experience desirable
- Working knowledge of cash handling
policies and procedures - Sound knowledge of legal aspects regarding
cheque, bills and cash handling - Sound knowledge of bank products/services
and related procedures - Working knowledge of Service standards
- Working knowledge of the Core banking
system - Excellent communication skills
- Excellent interpersonal skills
- Excellent problem solving skills
- Good organization skills
- Basic computer skills
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
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