Operations Manager - Real People Uganda ~ Ugandan Jobline Jobs

Organisation: Real People Uganda

Duty Station: Kampala, Uganda

Reports to: Head of Business Finance – East Africa

Real People Uganda is a financial services provider for businesses and

homes within the East African region. The company focuses on providing

responsible finance solutions to individuals through the Business Finance Loan,

Asset Finance Loans and Construction Loads and Home Improvement Loans. Real

People Uganda collaborates with reputable building retailers, providing finance

in-store at the point of sale with the assistance of knowledgeable consultants

who understand the needs of its customers.

Key Duties and Responsibilities: 

• Provides direction and focus on overall
  
  branch production and motivating the branch sales team towards achieving
  
  production targets;


• Convert monthly budget targets into sales
  
  targets per Loan Officer and communicate targets to each Loan Officer;


• In charge of the management of the sales
  
  and marketing process through effective marketing of products, generation
  
  of potential clients lists and ensuring the closing of sales by branch
  
  staff.


• Responsible for managing the branch client
  
  database;


• Creating marketing and production plans
  
  (geographic areas to be focused on) in conjunction with Loan Officers in
  
  the branch;


• Responsible for daily production planning
  
  and review meetings and implementing decisions taken.

• Responsible for Branch portfolio
  
  performance management in conjunction with Loan Officers (portfolio size,
  
  number of customers, portfolio at risk and arrears total);


• In charge of the identification of repeat
  
  clients from current clients who meet the repeat business criteria /
  
  through analysis of repayment trends;


• Responsible for market and portfolio
  
  segmentation;


• Responsible for portfolio allocation and
  
  new client referrals to new Loan Officers.

3. Management of Loan

Approvals:

• Responsible to oversee the entire loan
  
  approval process at the branch;


• Responsible for loan verifications and
  
  ensuring the quality standards of verifications are adhered to;


• Responsible for quality checks on loan
  
  approvals;


• Responsible for approval audits through
  
  periodic physical client visitations;


• Responsible for the effective operation
  
  of relevant branch approval function / committee.

• Responsible for ensuring the attainment of
  
  targeted early collections rates;


• In charge of monitoring collections rates
  
  and the performance of the Collections Officer at the branch;


• Managing the early collections process
  
  through Senior Loan Officers and / or Loan Officers;


• Manage the branch Portfolio at Risk (PAR)
  
  to ensure it remains below the minimum standard, in consultation with the
  
  Senior Loan Officers and / or Loan Officers in the branch;


• Responsible to oversee the timeous
  
  handover of defaulters to the Collections Officer.

5. Human Resource Management

and Training:

• Ensure adherence to all HR Policies at the
  
  branch;


• Responsible for sound working
  
  relationships among staff, managing potential conflict at the branch,
  
  building a high performing team and the retention of competent staff;


• Assist in the final selection of competent
  
  employees after considering psychometric evaluations;


• Responsible for training and on-job
  
  coaching of branch staff and ensuring availability of sufficient training
  
  material and training manuals in the branch;


• Ensures that Loan Officers have the
  
  required level of sales techniques, product knowledge and customer service
  
  competencies;


• Responsible for conducting induction
  
  training of new Loan Officers and other staff at the branch;


• Responsible for implementation of
  
  individual development plans (IDP) for non-performing staff in the branch;


• Management of discipline, performance
  
  management and managing poor performance levels of staff at the branch;


• Management of time and attendance and
  
  leave management of staff at the branch.

• Responsible for development of budgets at
  
  branch level;


• Responsible for profitability of the
  
  branch through the effective management of the cost and production budgets
  
  and targets;


• Responsible for the branch income
  
  statement and to timeously correct deviations and implementing cost
  
  controls.

• Ensure marketing plans / marketing
  
  materials are implemented and available;


• Responsible for petty cash management at
  
  the branch and daily reconciliation of the cash float;


• Responsible for approval of office
  
  supplies purchases;


• Responsible for the management of
  
  collections cash payments received, management of bank deposits and
  
  reporting of payments to Head office;


• Management of any other payments received;


• In charge of the distribution of petty
  
  cash funds to Loan Officers and Senior Loan Officers for daily operational
  
  (sales and marketing) activities.


• Ensure the submission of all appropriate
  
  management reports;


• Responsible for ensuring loans are
  
  correctly captured and data integrity is maintained in the branch;


• Responsible that the registration and
  
  disbursement process of loans are adhered to at the branch;


• Ensure branch asset register is updated on
  
  a regular basis and ensure that all branch assets are accounted for at all
  
  times.


• Ensures branch is fully operational at all
  
  times;


• Responsible for health and safety of
  
  employees and the branch in general;


• To perform any additional duties over and
  
  above the duties listed in this job profile, as and when required by
  
  Management.

8. Market Review and Product

Development:

• Identify client needs and review existing
  
  products;


• Analyze market trends and competitor
  
  product offerings and making suggestions as to product improvements / new
  
  products.

9. Customer Service and

Relationship Management:

• Responsible for excellent customer service
  
  delivery in the branch;


• Actively monitor customer service levels
  
  with clients and ensure Loan Officers follow through on deliveries;


• Ensure follow up on complaints and
  
  ensuring resolution and acting as the contact person for all unresolved
  
  client issues;


• Responsible for conducting client
  
  induction and ensuring all loan agreements get signed at the branch.

10. Governance and Compliance:

• Ensures compliance of company rules,
  
  business processes and regulatory requirements;


• Ensures compliance to the Branch Procedure
  
  Manual.

Qualifications, Skills and Experience: 

• The applicant should preferably hold a Bachelor’s
  
  degree in related field


• At least three years’ managerial
  
  experience


• Previous experience in a financial
  
  institution is preferred


• Sound financial understanding and
  
  knowledge


• Planning and organizing / Workflow
  
  management skills


• Analytical / Structured thought processes


• Excellent problem solving skills


• Customer service focused


• Self-starter/ Goal focused / Target driven


• Ability to work in a competitive and
  
  challenging environment


• High level of resilience


• Assertiveness


• Strong interpersonal skills / Ability to
  
  energize and motivate team


• High degree of integrity


• Strong management capabilities


• High level of computer literacy


• Valid driver’s license

All suitably qualified candidates should visit the web link below and

create a profile on the NFT Consult website by entering their e-mail addresses.

Please visit web link below and click Apply now if convinced you have the job

requirements. The applications/CVs should be prepared in English and submitted

in either MS Word or PDF format will be considered.