Huawei Entry Level IT Careers - EUS Engineer ~ Ugandan Jobline Jobs

Organisation: Huawei Technologies

Duty Station: Kampala, Uganda

Reports to: Back Office Manager & Country FS Lead

Huawei Technologies Co. Ltd.

is a Chinese multinational networking and telecommunications equipment and

services company headquartered in Shenzhen, Guangdong. It is the largest

telecommunications equipment maker in the world, having overtaken Ericsson in

2012. Huawei is a leading ICT solutions provider. Our telecom network

equipment, IT products, and smart devices provide solutions in 170 countries

and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,

Huawei ranked 285th on the Global Fortune 500. Together with our partners, we

are building a better connected world.

Job Summary: The EUS Engineer will support Huawei in the

resolution of first level IT related hardware, and network issues

organization-wide.

Key Duties and

Responsibilities: 

• Serve
  
  as the first level technical support end user organisation-wide.


• Render
  
  support in resolving issues and attending to service requests in line with
  
  agreed SLAs.


• Engage
  
  and consult with internal and external customers to manage customer
  
  satisfaction.


• Render
  
  support in developing and maintaining an accurate database of historical
  
  information about previous user issues.


• Collate
  
  and prepare appropriate daily, weekly and monthly activity and performance
  
  reports for the attention of the BO and FS Lead.


• Perform
  
  other duties as assigned by the BO and FS Lead.

Qualifications, Skills and

Experience:

• The
  
  ideal candidate for the aforementioned Huawei EUS Engineer career
  
  opportunity should hold a first degree or equivalent in a relevant
  
  discipline


• A
  
  minimum of two years of related work experience

How

to Apply: 

All suitably qualified and

interested candidates should send their applications, CVs and related academic

transcripts to: application@ppg.co.ug or lydia.nanyanzi@ppg.co.ug

Deadline:

19^th June, 2015