Organisation: Bridge
International Academies
Duty
Station: Kampala, Uganda
Aikan HR Consultants seeks to
recruit for its valuable client, Bridge International Academies, the world’s
largest chain of primary and pre-primary schools bringing world-class education
to the poorest of the poor, democratizing the right to succeed.
Bridge leverages research,
technology, and data analysis in order to standardize and scale the entire
lifecycle of high-quality education delivery and to drive continuous
improvement across all aspects of operations.
This includes how academies are built, teachers are selected and
trained, lessons are delivered and monitored for improvement, and more. Bridge
pupils gain an additional .34 standard deviation on core reading skills and an
additional .51 standard deviation on maths compared to their peers in
neighboring schools, based on USAID-designed exams administered by an
independent monitoring and Evaluation Company – this translated into over 250
additional days of learning. Thanks to economies of scale, Bridge is able to charge
just $6 a month per pupil on average with academies reaching operational
sustainability after just one year.
Job Summary: The Customer Care Agents will be mainly responsible
for providing high quality customer services to both internal and external customers
of Bridge International Academies. The Customer Care Representative will be
responsible for the day-to-day implementation of the call centre activities
which include resolving inbound queries, parent registrations, continuous
building of databank and researching on parents/teachers/community educational
information needs.
Key Duties and
Responsibilities:
- The
Customer Care Agent will warmly attend to and respond to inbound calls - Ensure
that the Management Information System platform is up to date. - Technically
support in resolving pulse queries. - Ensure
monitory outbound calls to clients for service follow up. - Expeditiously
follow-up with adoption drive for products and services and support them
in setting up demos. - Update
the existing databases with changes and the status of each
customer/prospective customer. - Responsible
for implementing an execution plan - Receiving
all inbound calls - Daily
spot checks of MIS platform and manual update where necessary - Resolving
customer related queries - Perform
any other duties as may be assigned by the supervisor.
Qualifications, Skills and
Experience:
- The
applicants for the Customer Care Agent Vacancies should hold a High
Diploma or preferably a University Degree - At
least two years’ experience in a related field. - The
Customer Care Agents should be dynamic professionals who are passionate
about quality education and community development and with a belief in the
potential of technology to meaningfully improve rural live hoods. - Highly
organized and detail-oriented - Excellent
oral and written communication skills - Strong
leadership and coordination skills - Comfortable
working using mapping technologies such GIS - Able
to sort through extensive information quickly - Computer
literacy i.e. proficiency in using Microsoft Excel - Ability
to learn, master, and implement various processes quickly and accurately - Aptitude
for learning new IT systems/applications - Willing
to work across a wide spectrum of content (multiple programmes) - Good
at multi-tasking - Willing
and skilled at performing administrative duties - Willingness
to work beyond the regular work hours, including evenings, weekends,
and/or holidays if and when needed.
All suitably qualified candidates should send
their applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format) which should include your contact
information and three work related references and a one page statement
describing your suitability for the role should be included.
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