Huawei Technologies Jobs - Project Manager ~ Ugandan Jobline Jobs

Organisation: Huawei Technologies

Duty Station: Kampala, Uganda

Reports to: Service Delivery Manager

Huawei Technologies Co. Ltd.

is a Chinese multinational networking and telecommunications equipment and

services company headquartered in Shenzhen, Guangdong. It is the largest

telecommunications equipment maker in the world, having overtaken Ericsson in

2012. Huawei is a leading ICT solutions provider. Our telecom network

equipment, IT products, and smart devices provide solutions in 170 countries

and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,

Huawei ranked 285th on the Global Fortune 500. Together with our partners, we

are building a better connected world.

Job Summary:  The Problem

Manager will support Huawei through ensuring the continuity of best practice in

problem management process, executed by IT service delivery staff, required by

CUSTOMER.

Key Duties and

Responsibilities: 

• The
  
  incumbent will mainly focus on core IT Service Management / ITIL functions
  
  including but not limited to areas such as problem management, incident
  
  management, change management, configuration management, service level
  
  management.


• The
  
  Problem Manager ensures that standardized methods and procedures (ITIL v3)
  
  are used for efficient and prompt handling of all problem in order to
  
  minimize the impact of problem upon service quality and consequently
  
  identifies opportunities to improve the day-to-day operations of the
  
  organization.


• The
  
  job holder executes the Problem Management process tasks in adherence with
  
  global and local requirements Coordinates and manages the Problem
  
  Management process activities across the global factory and with external
  
  suppliers to agreed global and local SLAs.


• In
  
  charge of monitoring the effectiveness of problem management and making recommendations
  
  for improvement


• Call
  
  and chair Post Mortem Review meetings following Major Incidents; issue a
  
  written Post Mortem report to IT management; ensure Post Mortem actions are
  
  completed in a timely manner.


• Produce
  
  trends analysis of recurring Problems/Incidents -extract trends on
  
  Incident types, Customer types, key problem areas, depts, hardware types
  
  etc;


• Organize
  
  regular meetings with IT support groups to review recurring Problems and
  
  press for final resolutions -or escalate; produce ‘Escalation Reports’ on
  
  recurring issues and issues not being resolved.


• In
  
  charge of reviewing and auditing the process


• Perform
  
  any other duties as assigned by the Service Delivery Manager

Qualifications, Skills and

Experience:

• The
  
  ideal candidate for the aforementioned Huawei Problem Manager career
  
  opportunity should hold a first degree or equivalent in a relevant
  
  discipline


• A
  
  minimum of three years of related work experience

All suitably qualified and

interested candidates should send their applications, CVs and related academic

transcripts to: application@ppg.co.ug or lydia.nanyanzi@ppg.co.ug

Deadline:

19^th June, 2015