Customer Service Jobs - Branch Manager - Hoima at Bank of Africa - Uganda Ltd. (BOA) ~ Ugandan Jobline Jobs

Organisation: Bank of Africa

– Uganda Ltd.  (BOA)

Duty Station: Hoima, Uganda

Reports to: Regional

Manager

Bank of Africa

– Uganda Ltd. is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial

Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company,

an Asset Management Company and a Mortgage Bank. It spans 16 African countries

and France, employing over 5,000 people.

Job Summary: The Branch

Manager will oversee and manage the Hoima Branch in regard to Business Growth,

Relationship Management, Customer Service, Operations and Risk in line with the

strategies and policies of the Bank

Key Duties and Responsibilities: 

·        
Responsible for managing the branch budget and

design a branch business strategy, and guide all branch activities to support

the achievement of Branch goals;

·        
Manage the Branch team in scanning and structuring

the market so as to Identify business opportunities and drive market action to

achieve business targets;

·        
Actively monitor and control the financial

performance of the branch with the aim of growing branch earnings and

profitability;

·        
The incumbent will prepare quality credit proposals

in line with Bank policies for presentation to the credit committee and provide

guidance and coaching for the branch team in acquiring quality credit business;

·        
Grow a culture of great service and quality relationship

management in order to retain and develop customers and expand the Bank’s

wallet-share through brand loyalty;

·        
Ensure branch-wide compliance with the Bank’s

internal control framework and all other regulations, and oversee daily

operations of the branch to foster operational efficiency in line with the

regulations and policies of the Bank;

·        
The Branch monitor will also closely monitor the

credit portfolio and support debt collection / recovery initiatives to minimize

the portfolio-at-risk, non-performing assets and related losses;

·        
Prepare and submit regular branch reports to

management;

·        
Manage, motivate and develop the Branch team through

rigorous performance management, coaching, mentoring and learning interventions

to create a capable team to deliver the Branch mission.

Qualifications, Skills and

Experience: 

·        
The ideal candidate should preferably hold a Bachelor’s

degree in Business, Finance, Banking, Marketing or a related field

·        
Possession of professional or post-graduate

qualifications in Finance or Marketing or related fields are added advantage

·        
At least five years’ experience in Financial

Business Development, with exposure to Operations

·        
Strong track record in Direct Selling, Sales

Management and Relationship Management

·        
Detailed knowledge and understanding of the Bank’s

policies, processes and procedures relating to business, operations, credit and

business

·        
Working knowledge of the Bank’s business model, its

strategy  and all of its products and

services

·        
Detailed knowledge and interpretation of industrial

and national economic trends

·        
Business development / sales management skills

·        
Leadership and team management skills

·        
Customer centricity

·        
Business acumen and financial skills

·        
Good credit skills

·        
Excellent analytical skills

·        
Conflict resolution and problem solving skills

·        
Team player with interpersonal skills

·        
Networking skills and the ability to influence key

people inside and outside the Bank

·        
Good presentation, verbal and written communication

skills

·        
Ability to work under pressure, and exercise excellent

judgment

All suitably

qualified candidates should visit the web link below and create a profile on

the NFT Consult website by entering their e-mail addresses. Please visit web

link below and click Apply now if convinced you have the job requirements. The

applications/CVs should be prepared in English and submitted in either MS Word

or PDF format will be considered.