Customer Service Senior Cargo Operations Agent Jobs - Qatar Airways (QA)

Organisation: Qatar Airways

(QA)

Duty Station: Entebbe,

Uganda

Qatar Airways

has gradually grown to reaching over 120 destinations worldwide, offering

unmatched levels of service excellence that have helped excel the award-winning

carrier to become best in the world. Qatar Airways was voted Airline of the

Year 2011 and in 2012 in the prestigious Skytrax industry audit and it has won

the confidence of the travelling public.

With a larger

number of passengers and more choice available in the skies today, Qatar

Airways is looking to maintain and grow their position in the marketplace with

exceptional high-quality service with ever-increasing efficiency. In this

highly competitive environment, Qatar Airways has achieved much with our

phenomenal route expansion averaging 30% growth year to year and flying one of

the most modern fleet of almost 120 aircraft in the skies today. Qatar Airways’

global network currently spans key business and leisure destinations across

Europe, Middle East, Africa, Asia Pacific, North America and South America,

with scheduled flights operating to and from our hub in Doha, capital of the

State of Qatar.

Job Summary: The Senior

Cargo Operations Agent will support Qatar Airways by serving as a first point

of contact for the Qatar Airways Cargo (QAC) Customer Service and addressing customers’

queries, information and concerns.  The

incumbent will support the Customer Service Officer in all the functional and

administrative responsibilities to provide a positive customer experience and

for resolving queries within our stated service level.

Qualifications, Skills and

Experience: 

·        
The ideal candidate for the Qatar Airways Senior

Cargo Operations Agent should hold a Bachelor’s Degree or equivalent

·        
At least five years of airline experience and two years

in customer service.

·        
Customer service and interpersonal skills, a

professional phone manner

·        
Computer literacy with familiarization with MS Office

(Word, Excel, Power Point and Access). Knowledge of Cargo Reservation and tracking system is ideal.

·        
Professional Telephone Skills.

·        
Working knowledge of the Cargo Reservation and

tracking system.

·        
Working knowledge of the overall cargo operations

and set up.

·        
Excellent communication skills

·        
Excellent command of the English language is

required

All applicants

who to join Qatar Airways in the aforementioned capacity are encouraged to

apply online at the web line below by attaching an updated resume / CV, copy of

passport and copy of Highest Educational Certificate.

Deadline: 30^th November 2015