Organization: Bridge International Academies
Duty Station: Kampala, Uganda
Bridge
International Academies is the world’s largest and fastest-growing chain of
primary and pre-primary schools with more than 400 academies and 120,000 pupils
in Kenya and Uganda. We democratize the right to succeed by giving families
living in poverty access to the high-quality education that will allow their
children to live a very different life. We leverage experts, data, and
technology in order to standardize and scale every aspect of quality education
delivery, from how and where academies are built to how teachers are selected and
trained, and how lessons are delivered and monitored for improvement. We are
vertically-integrated, tech-enabled, and on our way to profitability. Bridge
expects to continue rapid expansion in East Africa, and will be launching
operations in Nigeria in September 2015, with India to follow in 2016.
Job Summary: The Training and Culture facilitator will be responsible
for the induction and on-going training and professional development of all
Customer Experience staff, including Bridge Ambassadors, Academy Managers, and
Area Managers, as well as adjacent roles like Customer Care associates and
Quality Insurance inspectors, as needed, as their work, too, is core to the
customer experience. This is a highly
hands-on job, with the expectation that the facilitator will spend a lot of
time in the field, getting to know the motivated young adults who are
interested in a career at Bridge and leading residential trainings of as many
as 150 academies per year, or more, throughout 3-6 training cycles as well as
termly workshops. The Training and
Culture facilitator must be incredibly organised – a skilled negotiator,
relationship builder, conflict manager, and motivational speaker all in
one. They must thrive in fast-paced
environments with multiple demands.
Key Duties and Responsibilities:
- The jobholder will lead the Academy Manager,
Area Manager, and Bridge Ambassador professional development training,
working with national and global leadership teams to develop new sessions,
programmes, and other content as needed - Mentor and train other teams as needed
- Cultivate a feeling of pride and excitement
for the Bridge mission and each person’s role at all training events - Spend time in Bridge communities developing a
knowledge of the market, Bridge International Academy operations and
challenges (to understand how to best train for them), and the motivated
young adults who could go on to become Academy Managers and Teachers;
recommendations to recruitment processes always welcome - Keenly analyse what is and isn’t working in
training and workshop sessions and make recommendations for improvement,
including piloting new sessions as needed
Qualifications, Skills and Experience:
- The applicant should hold a Bachelor’s degree
in relevant field, graduate degrees preferred - Three years of relevant experience including
relevant experience in training, personnel development, human relations,
management - Exhibit passion for Bridge’s vision of
democratizing the right for all children to succeed - Results-driven, scrappy attitude with a desire
for continuous improvement; Flexible and ready to work hard, travel, do
whatever is needed to get the job done - Proven success driving growth at a
data-driven, customer-facing organisation and ability to operate to scale - Strong familiarity of the communities Bridge
International Academies are in; you have lived or worked in low-income
communities for several years and are accustomed to how communities work - Exceptional organisational, critical
thinking, and communications skills with impeccable spoken and written
English; additional local language skills preferred
- A detailed doer – You have a track record of getting
things done. You’re organized and responsive. You take ownership of every idea you
touch and execute it to a fine level of detail, setting targets, engaging
others, and doing whatever it takes to get the job done. You can multi-task dozens of such
projects at once and never lose sight of the details. Likely, you have some experience in a
start-up or other rapid-growth company. - A networking mastermind – You excel at meeting new people
and turning them into advocates.
You communicate in a clear, conscientious, and effective way in
both written and oral speech. You
can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for
your ideas. - A creative problem-solver – Growing any business from scratch
comes with massive and constant challenges. On top of that, Bridge works in
volatile, low-resource communities and runs on fees averaging just $6 a
month per pupil. You need to be
flexible and ready to get everything done effectively, quickly, and
affordably with the materials at hand.
Every dollar you spend is a dollar our customers, who live on less
than $2 a day, will have to pay for. - A customer advocate – Our customers – these families
living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a
meal with them (or would be happy to in the future). You would never shrink back from shaking
a parent’s hand or picking up a crying child, no matter what the person
was wearing or looked like. Every
decision you make considers their customer benefit, experience, and value. - A life-long learner – You believe you can always do
better. You welcome constructive
criticism and provide it freely to others.
You know you only get better tomorrow when others point out where
you’ve missed things or failed today.
All
suitably qualified candidates who wish to apply for this vacancy are encouraged
to send their updated CVs and cover letters online at the web link below.
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