Duty Station: Kampala, Uganda
Reports to: Head Home Internet
Airtel
was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up. Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
Job Summary: The Account Manager – Home Internet will be tasked
with recruiting and nurturing Home Internet accounts, by providing relevant Airtel
Business value propositions to grow relationships and synergies with a view to
maximize company revenue and achieve set
targets for both revenue and additional accounts.
Key Duties and Responsibilities:
- Identify opportunities in the Home Internet
market and develop strategies to realize sales - Ensure that all customer inquiries are
addressed promptly. - The incumbent will also grow and retain Airtel
account revenues and analyze the revenue trends - As the customer interface, ensure
accountability and develop relationships through account and customer
relationship management. - Keenly monitor competitor activity within the
Home Internet segment and report with recommendations for action. - Carry out customer needs analysis and develop
action recommendations. - Initiate and manage loyalty and retention plans
for Home Internet accounts. - Coordinate with other departments in order to
obtain quality service and product delivery and effectively resolve
customer queries. - Ensure that there are no outstanding payments
as all payments will be prepaid. - Build positive and productive relationships
with customers.
Qualifications, Skills and Experience:
- The ideal candidate should preferably hold a
Bachelor’s degree/Diploma in business, sales, IT or equivalent training in
business or sales management - A minimum of three years’ experience of
direct sales. - Significant experience in the Telecommunications
Industry especially in fixed data solutions - Ability to operate in a performance driven
organization - Excellent communication skills
- Customer focused
- Result Oriented
- Ability to build and manage relationships
All suitably qualified and interested
candidates are invited to send their applications to vacancies@ug.Airtel.com
with an updated CV, copies of all academic documents and day phone contact,
E-mail addresses. Address it to: The Resourcing Team.
Deadline: Friday, 5th February 2016
NB: Applicants
who do not hear from us within 1 week from closing date should consider their
applications unsuccessful.
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