Fresher Customer Service Advisor Job Careers - Barclays Bank UK

Organisation: Barclays Bank UK

Duty Station: Kasese, Uganda

Reports to: Branch Manager

Barclays

is a British multinational banking and financial services company headquartered

in London. It is a universal bank with operations in retail, wholesale and

investment banking, as well as wealth management, mortgage lending and credit

cards. It has operations in over 50 countries and territories and has around 48

million customers. As of 31 December 2011, Barclays had total assets of US$2.42

trillion, the seventh-largest of any bank worldwide.

Job Summary: The Customer Service Advisor will be responsible

for the delivery of exceptional Retail Branch performance through dispensing

and receiving cash and related instruments. The incumbent will provide exceptional

customer service to walk-in branch Retail customers.

Key Duties and Responsibilities:

1. Operational Rigour and Compliance: 

50%

• Dispense and receive physical cash, cheques,
  
  travellers cheques, drafts and other financial instruments over the counter
  
  to walk-in primarily retail banking customers.


• Where required, process foreign currency
  
  travellers cheques, either by issuing or cashing such cheques.


• Before processing each transaction, verify
  
  that all the required information for the transaction is accurate and
  
  complete in accordance with the banks procedures (for example when cashing
  
  a cheque, verify the date, bank name, customer’s ID and validity of the
  
  cheque, check amount number and amount in words agree, that customer has
  
  sufficient funds etc.). Refer any concerns to the Team Leader Cash or
  
  Branch Coordinator for follow-up and decision-making on whether to
  
  proceed.


• Refer any transactions in excess of teller
  
  limits to the next level for authorisation.


• Enter all transactions into the bank’s system
  
  and ensure that all transactions are properly authorised before
  
  processing.


• Carefully count all cash received or
  
  dispensed to ensure that errors are 
  
  avoided. Barclays has a zero tolerance policy for teller errors and
  
  appropriate action will be taken, which may include formal disciplinary
  
  procedures.


• Support customers to correctly complete
  
  transaction documentation such as deposit or withdrawal slips to ensure
  
  accuracy and completeness of these documents.


• Reconcile own till cash at the beginning and
  
  end of each day, as well as when cash is restocked or repatriated during
  
  the day.


• Open and close tills according to the bank’s
  
  procedures, including physically securing the till according to
  
  requirement set out (e.g. physically chaining the till).


• Throughout each day, advise the Cash/ATM
  
  Custodian when teller cash limits are reached to enable them to restock or
  
  repatriate cash.


• Carry out snap checks as assigned by the
  
  Branch Coordinator from time to time.


• Ensure that all transaction records are kept
  
  meticulously and in accordance with bank procedures. Make such documents
  
  available for review/control purposes when required.

• Provide timely guidance to customers on the
  
  cash process to ensure the smooth flow of transactions.


• When directly receiving customer enquiries,
  
  attempt to resolve the enquiry at the first instance by using the bank’s
  
  systems. Only escalate to the Team Leader or Branch Coordinator, or ask
  
  the customer to speak to an Inquiries Advisor when all other efforts have
  
  been exhausted to resolve the customer’s request.


• Support customers to correctly complete
  
  transaction documentation such as deposit or withdrawal slips to ensure
  
  accuracy and completeness of these documents.


• Explain the banks procedures, security
  
  requirements (such as the requirement to provide sufficient ID when
  
  transacting) as well as services to customers.


• Regularly inform customers of the value of
  
  using the Customer Feedback system, including explaining to customers how
  
  the bank uses their feedback to improve service.

3. Colleague / Team work

-15%

• Create and maintain good working relations
  
  with the colleagues in the branch.


• Attend all mandatory trainings as required by
  
  the training schedule.


• Ensure that all leave days are taken within
  
  the branch leave schedule but giving specially consideration to business
  
  needs. Ensure proper approvals are obtained.


• Participate in the EOS surveys and action
  
  plans for the branch.

• Support Identify and participant in community
  
  initiatives to support as part of Barclays community initiatives (such as
  
  Make a Difference Day, Local community initiative, Financial Literacy)

• Significantly the team in branch whenever
  
  called upon.


• Attend bank official functions whenever
  
  advised

• contribute ideas to support the community
  
  initiatives agenda in the branch

• Identify sales leads through reviewing income
  
  levels on customer statements, questioning customers when they mention
  
  specific needs, and referring any new leads to Customer Advisors


• When specific sales campaigns are running in
  
  the branch, explain the campaign details in brief to customers, and direct
  
  them to the Customer Advisors for further information


• Perform any other duties as assigned from
  
  time to time.

Qualifications, Skills and Experience:

• The ideal candidates for the Customer Service
  
  Advisor vacancies should hold a High school diploma with Math and English
  
  passed at a higher grade. They should also hold relevant diplomas and / or
  
  degrees.


• At least one to two years’ experience in a
  
  banking hall environment either as cashier or inquiries


• High level of working knowledge of all the
  
  Bank’s retail products, procedures and policies


• Preferred


• Some knowledge of competitive products and
  
  processes.


• Some experience in dealing with large amounts
  
  of cash in a retail environment


• Possess excellent numeric skills including
  
  meticulous attention to detail


• Excellent communication skills especially
  
  verbal


• Possess good listening and questioning skills


• Good keyboard skills, especially on the
  
  numerical side.

If

you feel challenged by any of the above positions, and believe you can deliver

on key deliverables as outlined above, upload your application letter, current

curriculum vitae and photocopies of academic certificate to our recruitment

website detail below:

Barclays

is an equal opportunity employer that recruits, develops and promotes people on

merit, and rewards outstanding performance, regardless of background and

gender.

For

queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline: 13th April 2016