Information Technology IT Associate Non-profit Jobs - Management Sciences for Health (MSH)

Organization: Management Sciences for Health (MSH)

Duty Station: Kampala, Uganda

Reports to: Senior IT Specialist

Management

Sciences for Health (MSH) is an international non-profit health organization

composed of nearly 2500 people from more than 74 nationalities working in over

50 countries. Our mission is to

save lives and improve the health of the world’s poorest and most vulnerable

people by closing the gap between knowledge and action in public health.

Together with our partners, we are helping managers and leaders in developing

countries to create stronger management systems that improve health services

for the greatest health impact.

Job Summary: The Information Technology IT Associate will provide

technical software, hardware and network problem resolution to all computer

users by performing question/problem diagnosis and guiding users through

step-by step solutions; clearly communicate technical solutions in a

user-friendly, professional manner; provide one-on-one end-user training as

needed; troubleshoot network/printer problems and be able to provide network

solutions to more complex end-user problems; conduct hardware and software

inventory database maintenance and reporting; and perform related work as

required

Key Duties and Responsibilities: 

• The incumbent installs, configures,
  
  maintains, and troubleshoots a wide range of hardware and software used in
  
  the Uganda office. Performs hardware/software upgrades to existing
  
  computer equipment as needed. This includes the PABX system, shared
  
  server, and other IT equipment that belongs to the Country Operations
  
  Management Unit (COMU).


• The jobholder identifies, diagnoses, and
  
  resolves problems for users of the personal computer software and hardware,
  
  network, the Internet and new computer technology; communicates solutions
  
  to end-users.


• Delivers, tags, sets up, and assists in the
  
  configuration of end-user PC desktop hardware, software and peripherals.
  
  Keeps and updates a hardware inventory.


• The incumbent creates groups, user-ids and
  
  assigns level of access to groups in Active Directory.


• Ensure that all systems are free of viruses
  
  and other malware, coordinates timely repair, maintenance (like cleaning)
  
  and replacement of PC computer equipment covered by third-party vendor
  
  maintenance agreements. Performs minor desktop hardware repair for PC
  
  computer equipment and peripherals that are not covered by third-party
  
  vendor maintenance agreements.


• Helps install local area network cabling
  
  systems and equipment such as network interface cards, hubs and switches.


• Create materials for end-user frequently
  
  asked questions and offers IT support via the IS Helpdesk.


• Responsible for the implementation of daily
  
  backups and disaster recovery strategies.


• Conduct trainings for users in different IT
  
  applications.


• Administer windows server updates for
  
  workstations and servers approved for installation on a monthly basis.


• Keenly monitor the network security system so
  
  as to prevent external intrusion and proper use of internet bandwidth by
  
  users using the Meraki firewall.


• Perform any other duties as assigned by the
  
  supervisor.

Qualifications, Skills and Experience: 

• The applicant should ideally possess a Bachelor’s
  
  degree in Computer Science or related discipline.


• A minimum of three years’ experience in
  
  providing end-user phone support for current PC desktop and application
  
  software, installing, upgrading, troubleshooting and administering DOS and
  
  Windows versions of Microsoft Office Suite, and other MSH standard software
  
  (e.g. Windows, MS Project, Explorer,)


• Broad working knowledge of Desktop operating
  
  systems, various software applications and basic hardware for the PC;
  
  principles and theories of network systems and management; Internet
  
  technologies and products; basic understanding of electrical safety
  
  procedure.


• Demonstrated ability to work under pressure
  
  with limited supervision and take initiative.


• Possess excellent training skills


• Excellent organizational and interpersonal
  
  skills with a service oriented outlook


• Good team player.


• Willingness to travel to districts

All

suitably qualified and interested candidates who wish to join the Management

Sciences for Health in the aforementioned capacity are encouraged to Apply

Online by clicking on the link below.

Deadline: 15th April, 2016