Duty Station: Kampala, Uganda
Reports to: Head of
Operations
Dfcu bank is a fast growing
commercial bank offering a variety of innovative products and services. DFCU
Limited was started by the Commonwealth Development Corporation (CDC) of the
United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.
Job Summary: The
Manager, E-Banking will support Head of Operations in ensuring efficient and
effective administration of the electronic Banking functions and that they
conform to the standards of quality service.
Key Duties and Responsibilities:
- Regularly
review E-Banking service log reports to identify point of service failures
for corrective action to be taken in a timely manner. - Regular
proactive review of E-banking reconciliations reports, to ensure
reconciliations are up to date and all transaction errors detected are
resolved. - Prepare
correspondences and send reports to branches on trends, usage and
performance of ail E-banking products and services. - Responsible
for developing procedures and processes for all Electronic banking
products and services in line with regulatory and operating policies. - Periodically
review processes and procedures to identify process gaps and implement
system enhancements for all E-banking products. - Regular
review of commission accounts for all E-banking products and services. - Set
performance targets for staff and monitor performance against these. - Keenly
track and proactively review service level agreements with both internal
and external service providers who support and maintain all e-banking
functions. - Prepare
and submit annual Opex budget to the Head of Operations for incorporation
into the departmental budget. - Build
the capacity of operations team through regular training on all E-banking
products to increase operational efficiency.
Qualifications, Skills and Experience:
- The
applicant for the Banking opportunity should hold a university Degree with
at least five years banking experience. - Good
knowledge and understanding of customer needs and expectation on E-banking
processes and controls. - Ability
to handle multiple priorities and multi-task well to ensure accurate and
timely completion of all tasks and projects. - Have
a thorough understanding of Banking processes and systems. - Possess
the ability to deal with problems of high complexity which have a variety
of possible solutions. - Computer
literacy skills regarding office support applications such as Ms Excel and
Word. - Past
experience in online banking, ATM and card base support is essential. - Self-motivated
and be able to work under pressure. - Managerial
skills and ability to work under minimal supervision. - High
level of integrity and ethical standards. - Good
people management skills. - Strong
investigative and analytical skills.
If you have the above job
qualifications and skills, please send a cover letter along with a detailed CV
and relevant professional/ academic certificates to: Head of Human Resources,
dfcu Bank, 3rd Floor, Dfcu Towers, Kyadondo Road, P.O. Box 70, Kampala. Uganda
NB:
Therefore, if you do not hear from us by Friday, 20th March 2015, consider your
application unsuccessful
Deadline: Friday, 20th March 2015
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