Manager, Operations Job - Banar Collections Ltd
Organisation: Banar Collections LtdReports to: General Manager, OperationsBanar Collections Ltd is the leading debt collection agency and credit consultancy firm in Uganda, offering services mainly to Commercial Banks, Government and Corporate Institutions. Job Summary: The Manager, Operations is responsible for developing, supporting and promoting an environment of a high level performing debt collection unit.Key Duties and Responsibilities: Achievement of income and cost targetsTeam supervision, mentoring and performance managementIn charge of Collection & Recovery StrategyOperational and legal risk management and controlPortfolio retention and expansionManagement Information(MI) reporting, trend analysis and projections Responsible for the development and implementation of appropriate process flows Client relationship management Provide professional and effective services to internal and external customers / clients, to meet customer expectations, particularly in terms of quality and timelines in line with departmental standards, procedures and guidelines. Communicate courteously with internal and external clients by telephone, email or face to face, building positive relationships, investigating, responding to and progressing issues and queries to successive conclusion at the earliest time possible. Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers, clients and colleagues. To work as part of a team to achieve the departmental standards. To work together with other departments and divisions within the company to identify any process improvements and improve standards, efficiency and profitability. The incumbent will ensure a good level of understanding and knowledge of the company’s products and services, which is improved and maintained at all times, ensuring that client queries can be dealt with accurately and appropriately and supported by the department. To take responsibility for own personal development in line with agreed annual performance objectives. Perform any other duties as the management may from time to time reasonably require. Qualifications, Skills and Experience: The applicant should preferably hold a Bachelor’s Degree in Law, Economics, Business Administration, or Commerce. Additional qualifications in Banking or Credit are an added advantage. At least five years working experience at managerial level in the financial services industry preferably in a credit administration department, debt collection or branch operations Good negotiation skills with ability to assess issues and be assertive / firm with clients as required. Supervisory and interpersonal skills Excellent communication skills, telephone manners and techniques Good general administration, planning, organizing and time management skills. Highly tenacious, with ability to work autonomously and take responsibility.Possess the ability to understand terms and conditions of contracts, to analyze slow moving accounts and outline a collection strategy to resolve each case. Ability to collate and present information and work with people.Working knowledge of Microsoft Excel to analyze data is essential and mandatory. Knowledge of basic book keeping, debts and credits.Please download and send complete a “soft copy” application form and submit it as a Microsoft Word attachment by email to sourcing@banar.co.ug.Deadline: Friday, 5th December, 2014.
