Duty Station: Kampala,
Uganda
Reports to: General
Manager, Service Delivery and Enterprise Applications
MTN-Uganda is the leading
telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Senior Manager, Service Delivery &
Enterprise Applications will be responsible for the creation, maintenance and
driving of the continuous improvement of Enterprise Applications, Charging
Systems and VAS platforms through capacity planning, optimisation and support.
Key Duties and Responsibilities:
- Responsible
for overseeing the support of various Enterprise Applications and the
IN/VAS nodes within the ff Shared Services Hub, and to ensure effective
capacity planning and performance management across these platforms. - In
charge of the reviewing and optimising business continuity strategies,
service reporting, service measurement and Service Level Agreement
management (SLA). - Working
with the business team to translate its requirements into a technology
blueprint together with the Architecture and Planning teams, to enable the
business to achieve its strategic objectives. - Ensure
compliance to documentation and alignment to IT Service Management
principles. - Support
in a long-term applications strategy, including investigation of new
systems and planning of upgrades and optimisation. - Ensure
programme and task deadlines for the team are met, and maintain high
performance on SLAs for assignments. - Drive
the deployment of new applications; systems software; products and/or
enhancements to existing applications throughout the four operating
companies (OPCOs). - Routinely
engage with the individual OPCO to ensure that applications meet business
requirements and system goals; fulfill end user requirements and identify
and resolve system issues. - Support
in the negotiation of contracts with software and service providers and
oversee each contract from a service delivery perspective. - Manage
and provide direction for the application team in support of the business
operation. - Actively
contribute to the pre-testing phase of development by evaluating proposals
in order to identify potential problem areas and make ideal
recommendations. - Works
closely with network administrators and software engineers to assist with
quality assurance; program logic and data processing.
Qualifications, Skills and Experience:
- The
ideal candidate should hold a bachelor’s degree in IT/Software
Engineering. Possession of a master’s
degree in IT/Software Engineering is an added advantage. - At
least five to eight years related IT experience – preferably in managing
IT teams, with technical knowledge of software services; - At
least three years’ managerial experience. - Programme
management experience and a sound understanding of ITIL standards
including best practice within operational environments. - Demonstrated
ability to work under pressure. - Advanced
communication/interpersonal and reporting skills. - Excellent
data analysis skills. - Skills
in Information management. - Prior
skills in risk assessment and management - Good
financial acumen. - Skills
in programme budgeting, communication planning and management. - Service
level agreement management. - Technical
knowledge of software services.
NB: Please note that presentation
of false academic documents and certification will lead to criminal
prosecution.
All qualified and interested
candidates should send their Job Applications
with detailed CVs, certified copies of academic certificates (originals
are to be presented at the interview) and names and addresses of three referees
addressed to the: : The Human Resources Manager IT Shared Services, MTN Plot
77, Yusuf Lule Road opposite Garden City Shopping Mall, Kampala, Uganda.
Deadline: 6th March, 2015.
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