Car Rental Coordinator. – Toyota | - 2015

Reference Number: TUGA/HR/004

The Car Rental Coordinator will support the Leasing Manager in ensuring that there is customer satisfaction and business growth through effective coordination of rental services and contracts.

Key Duties and Responsibilities:
· Achieve set rental targets by growing Toyota Uganda’s rental business portfolio.
· The incumbent will also develop and maintain a comprehensive database on rental customers and drivers.
· Actively coordinate rental compliance to the service & maintenance contracts through constantly communicating and guiding customers on acceptable terms and conditions.
· Take part in the review and development of rental contracts and marketing to ensure a comprehensive and profitable rental business.
· Perform regular market surveys on the prevailing rates for rental services.
· Responsible for debtor management; monitor clients’ accounts and ensure that payments are received on time.
· Timely generation of periodic reports on the performance of rental assets and services.
· Quickly respond to and promptly handle customer feedback related to car rental services.

Qualifications, Skills and Experience:
· The applicant should preferably hold a Diploma/Bachelor’s degree in a Business Administration discipline.
· At least three years’ experience in the Automotive/Rental industry.
· A strong customer focus, communication & interpersonal skills with ability to demonstrate initiative, good judgment and problem solving skills.
· Excellent organisational skills with the ability to work under pressure with minimal supervision.
· Technical knowledge is an added advantage.