MTN Telecommunications Company Jobs - Subscriber Fraud Manager ~ Ugandan Jobline Jobs

Duty Station: Kampala, Uganda

Reports to: Senior Manager-Revenue Assurance

MTN-Uganda is the leading

telecommunications Company in Uganda, providing payphone, fixed lines,

fax/data, internet and mobile services.

Job Summary:  The Subscriber Fraud Manager will be in charge

of defining and executing a Fraud Management strategy in alignment with the

Revenue Assurance and Subscriber Fraud Management (RASFM) strategy, focusing on

financial contribution and capability improvement.

Key Duties and Responsibilities:  

·        
Define

and execute a Fraud Management strategy in alignment with the Revenue Assurance

and Fraud Management (RASFM) strategy, focusing on financial contribution and

capability improvement.

·        
Provide

inputs into the budgeting process for the RASFM function, including all

anticipated operational expenditure required to execute the Fraud Management

strategy.

·        
Keep

informed of new and emerging industry and MTN Group RASFM trends to identify

new fraud risks and adapt the Fraud Management roadmap as necessary.

·        
Support

RASFM senior management to define strategic and operational Key Performance

Indicators and targets for Fraud Management.

2.

Operational Excellence:

·        
Provide

leadership in the management and future direction of Fraud Management

operational activities that support the MTN Group Risk and Control Framework

implementation.

·        
Coordinate

and manage all Fraud Management operational activities, overseeing the

effective execution of all operational controls and processes to detect,

correct and prevent fraud incidents.

·        
Actively

monitor and control the effective and timely operation of processes and

controls through regular management reviews with the operational teams.

·        
Recruit,

develop and retain a local team capability, focusing on core competencies

relating to Fraud Management Operations.

·        
Allocate

resources optimally to effectively manage fraud incidents through the full

lifecycle, including identification, qualification, financial impact analysis,

root cause analysis, remediation and benefit quantification.

·        
Support

the development of policies, processes, procedures and MTN Group Best Practices

through working with the local RASFM Controls & Processes team and the MTN

Group RASFM Best Practice team.

·        
Own

all Fraud Management policies, processes and procedures and ensure that these

are applied correctly and consistently across the organization.

·        
Technically

support the delivery of capability and maturity improvements to the Fraud

Management Operations team to improve the overall maturity and capability level

of the RASFM organization.

·        
Responsible

for monthly monitoring of compliance to KPIs and Key Risk Areas upon request of

the Head of Revenue Assurance & Subscriber Fraud Manager

3.

Controls & Processes Improvements:

·        
Establish

a robust and comprehensive Fraud Management control and processes environment

and ensure the continuous improvement through implementing Fraud Management

Best Practices as advised by the local RASFM Controls & Processes team and

MTN Group RASFM Best Practice team.

·        
Support

the development of Fraud Management Best Practices through working with the

local RASFM Controls & Processes team and MTN Group RASFM Best Practice

team.

·        
Support

the RASFM Controls & Processes team in performing risk assessments of

change within the organization relating to projects and other operational

change (IT, Marketing and Networks).

·        
Support

the RASFM Controls & Processes team in performing business requirements

analysis relating to change within the organization relating to projects and

other operational change (IT, Marketing and Networks).

·        
Proactively

research industry Fraud Management best practice and processes to identify

opportunities for improvement to Fraud Management controls and processes.

·        
Support

the local RASFM Control & Processes team in measuring the effectiveness

existing Fraud Management controls and processes and performing benchmarks

against MTN Group and international best practices.

4.

Technology Management:

·        
Be

the business owner for the Fraud Management technology environment which is

required to support Fraud Management operations.

·        
Own

and facilitate the definition of business requirements required to enhance and

maintain the Fraud Management technology environment which can be used by the

Technology team to design and implement the required functionality.

·        
Provide

feedback to RASFM Technology teams in relation to Fraud Management technology

performance to ensure that the technology environment can be continuously

improved.

·        
Maintain

an understanding of Fraud Management systems in order to advise on the

development and refinement of technology.

·        
Support

and liaise with Business Risk Management, and other teams as necessary, to

provide all required information to conduct internal fraud investigations.

·        
Support

and liaise with external authorities and provide all relevant information in

external fraud investigations.

6.

Reporting & Measurement:

·        
Support

decision making through the production, review and approval of Fraud Management

reports required by both local and MTN Group RASFM Reporting & Measurement

teams.

·        
Ensure

the accurate and timely measurement of leakage and benefits relating to fraud

incidents to enable the RASFM function to demonstrate the financial

contribution towards the business.

·        
Periodically

report the quantitative and qualitative Fraud Management metrics to RASFM

senior management, executive management and MTN Group.

·        
Support

the evaluation of Fraud Management maturity using the MTN Group Maturity model

to assess the organization against industry standards including TMF and MTN

Group.

7.

Customer Satisfaction:

·        
Build

and maintain solid relationships within all business units to facilitate

transfer of information and to develop a culture of fraud risk awareness and

shared risk ownership across the wider organization.

·        
Provide

Fraud Management related advice to the business based on a broad understanding

of MTN business environment and knowledge of MTN Group Best Practice.

·        
Educate

stakeholders and customers on the role of Fraud Management and how they may

contribute and add value.

Qualifications, Skills and Experience: The ideal candidate for the MTN Telecom Subscriber

Fraud Manager Career placement must possess the following;

·        
A University

Degree (B.Comm / B.Acc / IT/ Internal Auditing or related)

·        
Possession

of a Post Graduate Qualification (MBA / CA.SA) will be an added advantage

·        
Five

years of management experience, supervising/managing others of a team,

·        
Five

years’ experience in fraud management or technology-oriented environment.

·        
Past

experience working in a medium to large organisation.

·        
Management

competency training

·        
Hold

Audit Qualification (CISA / CISM / CRSIC)

·        
Fraud

Management practices

·        
Telephony

Product and Service training

·        
Telephony

Network and IT Systems training

·        
Audit

qualification (CISA, CISM, CRSIC)

·        
Project

management (PMI, PMBOK), Financial accounting (ACCA) will be added advantage

·        
Detailed

knowledge of Telecom billing and credit management.

·        
Working

knowledge of all Telecom fraud types and methods of detection, correction and

prevention

·        
Knowledge

of Telecom OSS and BSS infrastructure, including hardware and software

components.

·        
Detailed

understanding of System audit, business continuity, system resiliency, system

support and release management principles and processes.

·        
Project

management methodologies including initiating, executing, controlling and

closing projects.

·        
The

Capability Maturity Model Integration (CMMI) framework

·        
Advanced

skills in Microsoft applications (including Excel, Power point, Word, Project,

Visio and Access)

·        
Strong

intellect, analytical and synthetic skills, able to zoom into detailed and

complex processes, while keeping helicopter and strategic view.

·        
Strong

project management skills and ability to deliver.

·        
Exceptional

Investigation and Problem solving skills

·        
Conflict

management & Negotiation skills

·        
Strong

verbal and written communications and interpersonal skills

·        
Excellent

interpersonal skills and cross cultural skills

·        
People

management and leadership skills

·        
Coaching

skills – to develop the team and staff

·        
Scanning

skills – to search for new ideas, trends and principles

·        
Good

time management, organization specifically the ability to prioritize

·        
Flexibility

– the ability to adapt and change in the light of changing circumstances / new

information

All suitably qualified and interested candidates should send/deliver

their Job Applications  with detailed

CVs, certified copies of academic certificates (originals are to be presented

at the interview) and names and addresses of three referees addressed to the:

Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers) not

later than

NB:

MTN Uganda is an equal opportunity Employer. Only successful candidates will be

contacted.