Several Fresher Barclays Bank Careers - Lead Generators

• The incumbent will deliver exceptional sales
  
  performance by identifying and meeting customer needs through selling
  
  & cross selling of Bank’s consumer lending products.


• Provide direct “hands on” sales support
  
  (quality lead generation and effective follow up) to generate and convert
  
  quality leads into sales.


• Actively participate in sales campaigns to
  
  meet specific targets.


• Maintain own sales performance statistics for
  
  management information usage.


• Submit completed application forms of
  
  different products in line with Bank policies and requirements and submit
  
  to Team Leader for review


• Check correctness of each new account application,
  
  loan document, Barclaycard application and all other customer documents


• Comply with general Operational risk &
  
  Rigour requirements e.g. Health & Safety standards and security of
  
  premises, KYC and anti-money laundering regulations


• Ensure accuracy of each new account
  
  application, loan document, Barclaycard application and all other customer
  
  documents. Lead Generators (LGs) are held personally accountable for
  
  accuracy and quality of these and supporting documents that they complete
  
  and submit.

• Provide excellent customer service in line
  
  with Barclays values


• The Lead Generator will own customer queries
  
  and complaints around account opening, loans and card applications and
  
  resolve in a timely manner. 
  
  Escalate any unresolved queries, or queries not resolved in a short
  
  period of time to the Line Manager.


• Build and strengthen working relationships
  
  with internal service providers (Operations and the KYC Helpdesk) to
  
  ensure a quick turnaround time of escalated queries and complaints.


• Guide customers as soon as new loans are
  
  approved and encourage draw-downs on the new loans


• Open scheme loan accounts referred by the
  
  Scheme Loans Relationship Managers

• Share knowledge and experience with other
  
  Lead Generator in the team.


• Agree annual performance objectives with the
  
  Team Leader, including specific sales targets.


• Pursue continued improvement in personal
  
  development by participating in development programmes and training
  
  preferred

• Ensure that all activities and duties are
  
  carried out in full compliance with regulatory requirements, Enterprise
  
  Wide Risk Management Framework and internal Barclays Policies and Policy
  
  Standards.


• Understand and manage risks and risk events
  
  (incidents) relevant to the role.”

• The ideal candidates for the Barclays Lead
  
  Generator Jobs should preferably hold a First degree or diploma or
  
  relevant experience in a front-line banking sales/marketing/service
  
  environment.


• Previous experience of competitor products
  
  sales in banking is an added advantage


• Basic knowledge of the bank’s products and
  
  services advantage


• Basic understanding of how the Bank operates
  
  advantage


• Working knowledge of local banking policies
  
  and laws


• Excellent verbal and written communication
  
  skills


• Good networking skills


• Good selling / influencing skills


• Good presentation skills


• Good listening skills

Personal Competencies:

• The Lead Generator needs to match customer
  
  needs to product and service offerings provided by the Bank, recognize
  
  sales opportunities and carry-out-pro-active selling. They should have the
  
  ability to close a sale.


• Problem-solving around queries and complaints
  
  is largely prescribed.


• Broad knowledge and understanding of overall
  
  Retail goals & objectives, including the outlet’s objectives growth of
  
  sales, cost control and income contribution.


• A thorough understanding of the sales process


• Working knowledge of the procedure manuals


• Broad working knowledge and understanding of
  
  relevant  of legislation e.g KYC ,
  
  Anti-Money laundering, banking code, service standards, health &
  
  safety standards etc.


• Broad working knowledge of the bank’s
  
  internal departments, systems & procedures as well as risk &
  
  rigour requirements.


• Some knowledge of competitor products and
  
  services offered to high net-worth customer is preferred