Organisation: Kampala Hospital
Duty Station: Kampala,
Uganda
Reports to: Human Resources Manager
Kampala Hospital is a privately owned hospital that was established in
2007. Our mandate was and is to bring non-existent services to the countries
that were often sought by many people who frequently moved abroad to seek
quality medical care.
Job Summary: The Customer
Care Officer will be tasked with the promotion and enhancement of customer
services in the company to maximize customer satisfaction for existing and prospective
clients of the company.
Key Duties and Responsibilities:
- The
incumbent will manage customer care front desk. - Offer
customer service to the company’s Clients (Respond to internal and
external enquiries via email, phone and face-to-face) - Carry
out general administration tasks - In
charge of developing feedback or complaints procedures for customers,
monitor results and make policy change recommendations. - Maintain
an effective customer complaint management system and coordinate
complaints handling closely with the Service Advisors - Maintain
company customer service standards by following up customer complaints for
resolution - Carry
out regular workshop visits to check and oversee customer service
standards - Cordially
consult with clients on issues related to services provided by the company
particularly with regard to customer service standards - Obtain
timely feedback from clients for analysis and review and revert
accordingly - Keenly
analyze and review assessments, comments and complaints from clients for improvements
and appropriate action - Guide
and make recommendations to management team on customer service standards,
client’s assessment and feedback (customer care issues) - Carry
out customer care sensitization programs for all staff aimed at general improvement
of customer service - Make
periodic reviews and submit reports to the Management team on customer
service issues - Ensure
accurate and updated weekly and monthly reports are submitted
Qualifications, Skills and Experience:
- The
Customer Care Officer should hold a Bachelor’s Degree in Business
Administration or equivalent in depth knowledge of Customer Management
principles - At
least three to four years’ experience in a hospital environment is an
added advantage. - Excellent
communications skills (Written, Oral & Presentation) - Computer
literacy skills i.e. proficient in MS Office (High Level) - Fluency
in English
All suitably qualified and interested candidates who know that they
meet the above criteria and have what it takes to excel in the above position,
should send an application letter, an updated CV that provides details of the
applicant’s specific qualification (copies of their “Academic Transcripts”) and
in addition MUST include details of present position, current remuneration and
contacts of three professional referees. Send your application using courier,
hand delivery or e-mail to the following address: hr@kampalahospital.com.
Note: Only shortlisted
candidates will be contacted. Kindly indicate the post title in the subject
line when applying by email.
Deadline: 30th July,
2015
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