Organisation: Program for Accessible Health, Communication and
Education (PACE)
Duty Station: Kampala,
Uganda
Reports to: Social Franchise Manager
Program
for Accessible health, Communication and Education (PACE) is a Ugandan
indigenous health organization leading solutions in the health market through
the private sector. We deploy social marketing approaches to measurably improve
the health of Ugandans.
Job Summary: The Business Advisor will serve as the face of
ProFam franchise to an identified Top Customer and strategic accounts () in
order to continue to build on and develop the long-term customer relationship.
The BA is the customer expert and manager of the ProFam franchise relationship
with its franchisees. The BA spends an estimated 70% of his/her time in the
field.
Key Duties and Responsibilities:
- Maintains a macro view of the customer relationship
and works cross-functionally within ProFam franchise to maximize
effectiveness and outcomes. S/he works closely with multiple stakeholders
to ensure internal team members understand and effectively execute
franchise strategy. - Builds deep and broad engagements within the
Top Customer’s organization and develops an understanding of their key
priorities/objectives, structure and business environment. - Acts in the best interests of ProFam
franchise looking for areas of mutual interest to ProFam franchise and the
top Franchisees. S/he identifies predictive and responsive opportunities
to co-develop Solutions (core, adjacent and non-core) with the Top
Franchisees. Ensure long-tern development, growth, and retention of Top
Customers - Proactively identifies challenges to
effective Franchisees’ development and ensures that the right internal
mechanisms are in place to overcome or mitigate them. The BA is the core
customer advocate within ProFam franchise (e.g. identifies customer’s
issues, concerns and priorities to the ProFam franchise team). - Develops and implements customer strategy and
customer business plan based on the priorities and opportunities in areas
of mutual interest identified with the Top Customer - The incumbent ensures a broad, superior
customer experience in the Top Customer’s interactions and collaboration
with ProFam franchise through coordination with all stakeholders driving
the experience.
Key Performance Indicators:
- Develop and implement top customer strategy
for PACE Social Franchise with a Customer Centricity strategy and
framework - Develop compelling objectives, strategy and
tactical plan for interaction/collaboration between ProFam franchise and
the Top Customers - Develop strategic business plans for each of
the Top Customers through in-depth understanding of the top Customer
strategic priorities; - Establish a differentiated strategic business
partnership with Top Customer’s management - Monitor and meet key performance indicators,
devising and device strategies to meet performance goals - Implement and monitor systems and procedures
to anticipate, evaluate and mitigate financial, operational and
reputational risks within the social franchise ensuring all customer
interactions and activities are consistent with country regulations, laws,
and internal guidance and policies - Report to ProFam franchise Senior Leadership
on progress vis-à-vis strategic account plan within BA responsibility.
Qualifications, Skills and Experience:
- The ideal candidate should hold a Bachelor’s
Degree in Business (BAes/Marketing) or relevant subject or fields (e.g.
finance). Possession of MBA preferred. - Additional training across a variety of
disciplines including strategic account management, marketing, medicine,
finance, B/P administration etc preferred. - At least five years’ experience working in a
customer-facing role (including 2+ years managing large accounts / key
customers) - Finance background either through education
or experience. - Broad working knowledge of customer/business
strategy. - External experiences and international
experience is an added advantage - Broad knowledge and understanding of local
healthcare and small and medium enterprises systems is desired
- Customer & Market Insights:
Ability to develop a deep understanding of customer priorities, behaviors
and goals, as well as market dynamics, competitor analysis and trends to
improve overall business outcomes. - Access Strategy: Ability to understand customer’s
buying processes and market considerations, to develop strategies to best
demonstrate the value of ProFam products and services and solutions offer. - Customer Engagement: Ability to identify and
appropriately build and maintain longterm, sustainable relationships with
franchisees, external facilities and key influencers. - Account Management: Ability to understand multiple
interdependencies within an account, consider customer goals and
priorities, maximize account performance and provide value-based proposals
with a view to building long-term relationships through collaborative
business planning processes and approaches. - Productive Communication: Plans and delivers ideas and
information to others in an impactful manner - Market Management: Ability to understand customer’s
business climate, assess overall market potential, identify and prioritize
unique opportunities and risks in local markets, develop territory plans
and follow up to drive business results in assigned geography or market. - Value Co-Creation: Ability and willingness to
appropriately question and challenge the status quo. Suggest new ways in
which customers can bring added value to their customers. Collaborates & validates the value
of the solutions for propositions with the customer. Integrate customer
& company strategies to identify synergies.
All
applicants should send their hardcopy applications including an updated resume
(CV), copies of certificates, references, and cover letter clearly indicating
position applied for on the “top left-hand side of the envelope”, to the PACE
Office Reception, addressed to Head of People and Culture, PACE, at Plot 2 Ibis
Vale-Kololo, P.O. Box 27659 Kampala.
Deadline: 22nd
January, 2016 by 4:00 pm or 16:00 hours (East African time)
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