Organization: Data Care (Uganda) Limited
Duty Station: Kampala, Uganda
Data
Care (Uganda) Limited is a leading software development, consulting and data
management company started by IT experts and has been growing double digits
(averaging 40%) in revenues and projects over the last five years. It provides
solutions for sustainable data solutions, enhanced business process improvement
and comprehensive process automation.
Job Summary: The Relationship Manager will be tasked with
achieving set company revenue goals by meeting and anticipating existing and
potential clients needs in line with Data Care solutions and services in a
symbiotic and profitable way
Key Duties and Responsibilities:
- Ensure in depth understanding of all
customers in his/her portfolio in order to effectively meet their needs - Grow and retain a portfolio of right value
relationships that benefits the business. - Meet the agreed sales and service level
targets of Data Care. - Ensure close personal attention is given to
provide a full array of customized solutions and services tailored to meet
growth needs and potential of the portfolio - The job holder will create and maintain
comprehensive project charters and that all projects are delivered on time
within scope and quality within scope and budget. - Responsible for the achievement of financial
and non-financial targets - Ensure accurate and updated customer
information. - Continuously source relevant information
around key trends in the industry or customers operations to enable
proactive information management with a view of growing our revenue goals. - Meet and exceed customer service expectations
- Ensure
effective query management and customer feedback. - Actively monitor and manage (in collaboration
with internal business partners) the delivery of service in line with
Service level agreements standards and turnaround times within the
business center. - Performs a proactive liaison role at
appropriate levels between relevant stakeholders (e.g. credit,
operational) to ensure customer service expectations are met without
compromising company goals. - Ensures an effective customer on boarding
process. - The job holder will execute, drive, measures
and manage the implementation of agreed initiatives and retention
activities for the portfolio to grow profitability and share of wallet
across competition.
Qualifications, Skills and Experience:
- The ideal candidate for the Relationship
Manager vacancy should hold a University Degree in a business related
field from an accredited institution - Possession of Professional qualification or
postgraduate diploma in IT would be an added advantage - At least two to three years’ experience in
relationship management role in an FMCG Industry would also be an added
advantage Core Competencies - Excellent communication (oral & written
and analytical skills) - Excellent interpersonal skills
- Broad knowledge and understanding of IT and
related services - Results oriented attitude
- High personal integrity
- Highly innovative and creative
- Business acumen
All
suitably qualified and interested candidates are invited to send their application letters and a detailed CV
To: The Human Resource and Administration Manager, Data Care (U) Ltd, P.O. Box
1170, Plot 2A, Kyambogo Drive, Off Martyrs’ Way Ntinda Kampala Uganda Or via
email to: jobs@dcareug.com.
NB: For those sending hard copy applications, please
ensure you indicate the job you are applying for in the top right corner of the
envelop.
Deadline: 29th January 2016
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