Job Title: Senior Consular Affairs  Officer
The People Performance Group  is seeking  to recruit suitable qualified applicants  to fill the above position.
Responsibilities
•    Informing authorities   and interested third parties  on legislation  in the assigned field of work ;
•    Keeping the daily  financial records , and records of  visa and other consular fees .
•    In-depth  interviews  with family members  of asylum seekers and reporting in these.
•    Coordinate verification of documents ;
Experience
•    Business  degree  with a bias in law, management  and/or administration;
•    At least five years of progressive  experience in dealing  with clients  in an international /intercultural setting is required.
•    Experience in interviewing people  and analyzing outcomes of the interview
•    Fluency in Dutch language is a strong asset.

How to apply
To apply  please send  your CV and cover letter with three work related referees to the address below.
People Performance Group
Plot 8 Kitante  Close, Kitante
P. O. Box 12405, Kampala-Uganda

Deadline: 15 /03 /2013

Job Title:  MANAGER CONSUMER AFFAIRS

Reports to: Head Competition and Consumer Affairs

Job role: Develop and implement strategies aimed at empowering and protecting consumers in line with Commission objectives.

Key Result Areas

a. Review and implement a framework to empower and protect consumers;

b. Develop and implement a standard consumer complaints reporting and resolution mechanism/system that will be used for:

(i) Logging and routing of complaints received;

(ii) Monitoring and evaluating complaints and actions thereafter; and

(iii) Monitoring and evaluating feedback to customers;

c. Receive, handle and resolve consumer’s complaints and disputes by taking the appropriate action;

d. Enlighten consumers on the procedures of channeling complaints and refer unresolved consumer grievances to designated departments or service providers for further investigation and follow up on the resolutions;

e. Plan and execute outreach programmes to enhance consumer awareness to the public;

f. Initiate and establish collaboration with consumer associations in the implementation of consumer related activities;

g. Monitor compliance by service providers on customer care issues such as consumer contracts and Service Level Agreements;

h. Examine and test consumer systems of operators;

i. Coordinate consumer related functions of the UCC Regional Offices

j. Carry out consumer satisfaction surveys and produce reports for publication; and

k. Monitor performance of the consumer affairs unit and produce consumer service performance reports based on standardized reporting formats namely monthly, quarterly, bi-annually and annually.

Qualifications

· A Bachelors’ degree in Marketing or any relevant field; and

· A Masters degree in Marketing or any relevant field.

Key Skills and Experience

· At least five (5) years experience in handling consumer centric or marketing activities in a large organization, three (3) of which should be at managerial level;

· Strong written and verbal communication skills and ability to establish rapport with consumers;

· Track record of listening and responding to customers’ needs and concerns with ability to anticipate and exceed consumer expectations;

· Hands-on experience in problem-solving and a proven ability to quickly determine answers or solutions; and

· Excellent computer skills and knowledge.

How to Apply:
Interested candidates should submit applications indicating their telephone and e-mail addresses accompanied with the following documents:

1. Detailed Curriculum Vitae (CV) indicating two professional and one character referees. Members of Uganda Communications Commission shall not be accepted as referees.

2. Copies of certificates, testimonials, cited in the CV.

Applications should be submitted to the following address NOT LATER THAN 5.00 pm on 7th September 2012 to:

The Director, Human Resource and Administration,

Uganda Communications Commission,

2nd Floor, UCC House

Plot 42-44 Spring Road, Bugolobi,

P. O. Box 7376,

KAMPALA

Only short listed applicants will be notified. Any form of canvassing will automatically lead to disqualification of a candidate.

Deadline: 7th Sept 2012

Qualifications and Experience

How to apply
To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below. All applications shall be marked: ?EKN SGAO?. E-mails must not exceed 2 MB.
Closing date is 5pm on Wednesday August 13, 2012.
While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification.

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( CNOOC Uganda Limited, Uganda)

CNOOC Uganda Limited is a subsidiary of China National Offshore Oil Corporation (CNOOC).

As a new company in Uganda, CNOOC Uganda limited is delighted to offer employment opportunities to the local talent. Grow your career with CNOOC Uganda Limited and join our experienced team of professionals. Are you focused, committed, passionate and ready to take on new challenges? Then this could be your opportunity to make a valid contribution to the development of the oil and gas sector in Uganda.

INTERNAL AFFAIRS COORDINATOR
Location: Kampala with travel to other sites/cities if required Primary function: To ensure smooth operations in the Administration Department by efficiently coordinating office and residential issues through timely provision of clerical and administrative support.

Responsibilities:
• Establish good knowledge and contact with local resources, such as hospitals, schools, residential places, police stations etc.
• Maintain an effective medium of communication and close collaboration with company colleagues and family members.
• Coordinate and guide expatriates and their families regarding local resources.
• Work in collaboration and support other department members as required.
• Perform any other duties as assigned by Supervisor/Line Manager.

HOW TO APPLY
Please send ONLY a CV and Application Letter MERGED into ONE PDF document to the email address below:
recruitment@cnoocuganda.com
Please DO NOT attach any oilier documents.
Quote the |OB TITLE being applied for in the Subject of your email e.g “Document Controller” and apply for only ONE post.
Only candidates that follow these instructions and meet the minimum requirements shall be contacted within a period of 2 weeks following the advert cut-off date.

DEADLINE IS MONDAY 4th JUNE 2012 at:5:00PM

CNOOC Uganda Limited is a subsidiary of China National Offshore Oil Corporation (CNOOC).

As a new company in Uganda, CNOOC Uganda limited is delighted to offer employment opportunities to the local talent. Grow your career with CNOOC Uganda Limited and join our experienced team of professionals. Are you focused, committed, passionate and ready to take on new challenges? Then this could be your opportunity to make a valid contribution to the development of the oil and gas sector in Uganda.

INTERNAL AFFAIRS COORDINATOR
Location: Kampala with travel to other sites/cities if required Primary function: To ensure smooth operations in the Administration Department by efficiently coordinating office and residential issues through timely provision of clerical and administrative support.

Responsibilities:
• Establish good knowledge and contact with local resources, such as hospitals, schools, residential places, police stations etc.
• Maintain an effective medium of communication and close collaboration with company colleagues and family members.
• Coordinate and guide expatriates and their families regarding local resources.
• Work in collaboration and support other department members as required.
• Perform any other duties as assigned by Supervisor/Line Manager.

Requirements:
• Bachelor’s Degree in Hospitality, Business Administration or equivalent.
• At least 3-year’s related working experience.
• Good command of both written and spoken Chinese and English
• Computer literate.
• Understanding of E&P Operations in Uganda.

HOW TO APPLY
Please send ONLY a CV and Application Letter MERGED into ONE PDF document to the email address below:
recruitment@cnoocuganda.com
Please DO NOT attach any oilier documents.
Quote the |OB TITLE being applied for in the Subject of your email e.g “Document Controller” and apply for only ONE post.
Only candidates that follow these instructions and meet the minimum requirements shall be contacted within a period of 2 weeks following the advert cut-off date.

DEADLINE IS MONDAY 4th JUNE 2012 at:5:00PM