The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!

The Position:

You must have the right to live and work in Uganda. The company will not provide assistance with work permits.

Salary & Benefits:

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Experience and Qualifications:

To Apply:

To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

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Job Title: Service Desk Agent
About this job

Our client Wipro focuses on the IT services & BPO business, and is one of the world's leading software and outsourcing service providers. Wipro is seeking to recruit a result driven and motivated individual for the vacancy above:

Duties and Responsibilities:

    All incidents which are getting logged at Service Desk should be responded within 15 minutes
All Incidents which are getting logged with MTN IT Shared Services should prioratised properly with proper Impact and Urgency and the same should assign to correct resolver groups.
All FLR category calls for Uganda and Zambia to be addressed by Service Desk within the given time lines. Target is 80% of the incidents to be closed out of overall eligible calls.
All E mails which are coming for Incident logging to be logged within 15 minutes and assign it to correct resolver groups. You should revert to user with the reference no in already defined templates.
Service Desk should intimate support staffs about the calls which are going to violate. Ensure 0% unwanted resolution violations for all the support types.
All Service Desk staff should be available in SIP all the time except any unavoidable issues like you are working on reports, or in meetings etc. You have to take approval from Service Desk Manager or Service Desk lead to log off from SIP. Please ensure that all calls are getting answered within 5 seconds. All calls which are coming in SIP should be converted as Remedy/E helpline incident and track it till the closure.
You should be customer oriented while handling any customer complaints. This should reflect in TCSAT feedback from end users (Target should be >90% good or excellent feedbacks)_
Ensure that Service Desk is having 0 Pending calls which are greater than 1 day.
If you are giving end to end resolution to end users, ensure that end user is satisfied with the solution what you given. A single incident should not be re-opened by end users.
Ensure that you are punctual with adherence of your shift timings and break timings. You should be adjustable to handle all the shifts and operational requirements.
There should not be a single unplanned leaves. If you want any leave plan it and discuss with Service Desk Manager/Service Desk Lead and ensure that you have enough approval available.
There should not be any escalations about you on end user handling/incident handling etc.
All the agreed reports to be flashed on time to the defined stake holders before the time lines.
Need to act as a SD SPOC wherever required and should take the ownership by your own for all the SD related requirements.
All Major Incidents to be intimated to Major Incident Manager on Immediate basis. All MI Notification to be send to SEA SS Alerts within 15 minutes of Major Incident Raised. All MI Updates you have to gather from MI Manager and send the periodic updates also.
All planned and unplanned outages to be notified to defined end users on time. You have to take approval from Service Desk Manager /Service Desk analyst before flashing the communication.

Qualifications:

    Bachelors in Information technology, computer Science or a related field
2 years work experience.
Effective communication and interpersonal skills
Willingness to learn and work in teams.

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to wiprojobs@nftconsult.com

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Deadline: 31st Aug 2012

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We are seeking new or experienced dynamic licensed Real Estate Agents!

ZipRealty, Inc. has become one of the nation's leading real estate brokerages. We are setting new standards for buying and selling homes by using cutting edge technology, building teams of motivated, experienced professionals, and providing full service to our buyers and sellers. ZipRealty offers the opportunity to work with bright and highly motivated people in a positive, high-energy environment.

At ZipRealty, we provide you with all the tools that you need to be successful. And, we train you! You will learn how your great energy, dedication and customer service orientation will greatly increase your earnings potential.

ZipRealty has the tools to help you break out of the pack and succeed:

•Leads (Free, highly qualified buyer and seller leads provided every month)

•Best-of-breed client management technology (Powerful and easy system to track and follow up with you clients)

•Marketing (Free business cards, signs, flyers, newspaper ads, virtual tours, Internet advertising, etc.)

•Training and Support (Immediate, ongoing and personalized)

Plus and exceptional compensation package that includes:•Fully paid Errors and Omissions Insurance

•Expense Reimbursement (In addition to commissions!!)

•Performance Incentives and other bonuses

• Medical , Dental , and 401 (k) benefits available

•Stock Option opportunities

ZipRealty offers the complete package. Spend less time looking for clients and more time working with them!

To get started on your new career, APPLY NOW.

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