Jobs in Uganda 2025 - Latest Ugandan Job Vacancies, Opportunities, Recruitment: Customer

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Showing posts with label Customer. Show all posts

Showing posts with label Customer. Show all posts

28 November 2014

Several No Experience Career Opportunities - Customer Service Advisors at MTN

MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet, mobile and financial services.Qualifications, Skills and Experience: The ideal candidates for the Customer Service Advisor jobs should hold a Diploma as a minimum academic qualification The applicants must also have a typing Speed of 30wpmThe ideal candidates should have the one of the following language Skillset; English, Luganda, SwahiliEnglish, Luganda, Runyankole, Rukiga,English, Luganda, Rutooro, Runyoro,English, Luganda, Acholi LangiEnglish , Luganda, Ateso Computer literacy skills in MS Word, Excel and Internet or email.Excellent communication and interpersonal skillsSelf-motivatedAmbitiousDriven by goals and targetsInspiring to othersHigh levels of accountability and ownershipCan take personal responsibility under minimum SupervisionEthical, Confidential, Mature with high levels of IntegrityAll suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

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26 November 2014

Customer Service Qatar Airways (QA) Jobs - Senior Airport Services Agent

Organisation: Qatar Airways (QA)Qatar Airways has gradually grown to reaching over 120 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Qatar Airways was voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit and it has won the confidence of the travelling public.With a larger number of passengers and more choice available in the skies today, Qatar Airways is looking to maintain and grow their position in the marketplace with exceptional high-quality service with ever-increasing efficiency. In this highly competitive environment, Qatar Airways has achieved much with our phenomenal route expansion averaging 30% growth year to year and flying one of the most modern fleet of almost 120 aircraft in the skies today. Qatar Airways’ global network currently spans key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America, with scheduled flights operating to and from our hub in Doha, capital of the State of Qatar.Job Summary: The Qatar Airways Senior Airport Services Agent will deliver quality customer service to passengers with respect to check-ins, boarding, special services, lounges, airport hotel and baggage services, as per QRs standard Quality and Safety standards. The incumbent will ensure passengers and their baggage is handled in a consistent and efficient manner. The Agent will also ensure our Premium passengers receive 5-Star Quality service, adhering to our company standards.Qualifications, Skills and Experience: The ideal candidate for the Customer Service Agent Job at Qatar Airways should have three years’ experience in a customer service within an Airline. The candidate must hold a minimum High School qualification.Working knowledge of Amadeus Reservations & DCS is essentialPossess High energy, be enthusiastic, positive attitude and have a pleasant personality along with strong business acumen. Pay excellent attention to detail and the ability to work well in a team are essential to succeed. Willingness to work in shifts is essential.Fluency, both spoken and written, in English is essential.Please visit the web link below to Apply for this exciting opportunity in Qatar Airways. NB: The applicants will be required to attach the following: Resume / CV, Educational Certificate, Copy of Passport and Copy of NOC.

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11 November 2014

Etihad Airways Customer Service Jobs - Airport Duty Manager

Duty Station: Entebbe, UgandaEtihad Airways has experienced success and has received a range of awards that reflects our position as one of the world’s leading premium airline brands, this includes ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in November, 2003, and has gone on to become the fastest growing airline in the history of commercial aviation.Job Summary: The Etihad Airways Airport Duty Manager will be responsible to manage the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost effective environment. Liaises with Airport Authorities and third party service providers ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. The incumbent also manages all elements of the ground operation whilst on duty.Key Duties and Responsibilities: Deliver strong performance at the outstation, whilst managing relationships with relevant internal and external partiesEnsure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraintsEnsure that all airport activities are delivered safely and securely in compliance with Etihad corporate, local and CAR OPS regulatory standardsOversee and audit Service Level Agreements with Ground Handling AgenciesResponsible for the maintenance of Emergency Response and Business Continuity plansMake sure that opportunities to optimize airport revenues are identified and deliveredEnsure the Performance Management of team members is carried out in accordance with the Etihad Airways valuesEnsure that all ground services business is delivered in accordance with the Etihad valuesResponsible for the delivery of delay, disruption and diversion plansPerform any other ad hoc duties as detailed by the business as and when requiredQualifications, Skills and Experience: The ideal candidate for the Etihad Airways job opportunity should hold relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service.Four to five years working experience with an airline or ground handling agency. Minimum of 1-2 years management or supervisory experience, preferably within the aviation industry.The candidate must also hold a Degree level education or relevant industry experience.Fluency in English language Computer literacy skills Function specific licenses for tasks performed, where required e.g. load controlThe Individual must have the right to live and work in Uganda.All candidates who are interested in working with the aviation industry with Etihad Airways should Apply Online by clicking the web link below.

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Etihad Airways Customer Service Jobs - Airport Operations Officer

Duty Station: Entebbe, UgandaEtihad Airways has experienced success and has received a range of awards that reflects our position as one of the world’s leading premium airline brands, this includes ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in November, 2003, and has gone on to become the fastest growing airline in the history of commercial aviation.Job Summary: The Etihad Airways Airport Operations Officer will supervise the landside operation delivering an optimum guest experience at all ‘touch points.’ The incumbent acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times.Key Duties and Responsibilities: Manage and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values.Serve as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA.Responsible for the design and implementation of effective rosters which meet operational and legal requirements.Perform SLA audits on the landside operation and feedback the findings to the Airport Manager and GHA staff.Will take an active role in Emergency Response and Business Continuity exercises.Ensure that opportunities to optimize excess baggage revenues are identified and delivered.Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values.Will act as local guest services champion for airport feedback in consultation with HQ.Perform any other ad hoc duties as detailed by the business as and when required.Qualifications, Skills and Experience: The applicant for the Etihad Airways Airport Operations Officer should have at least three to five years customer service experience. At least one year of supervisory experience, preferably in an aviation role. Minimum of 1 year airline experience is preferred.Strong written and verbal English languageComputer literacy skills Function specific licenses for tasks performed, where required e.g. load controlThe Individual must have the right to live and work in Uganda.All candidates who are interested in working with the aviation industry with Etihad Airways should Apply Online by clicking the web link below.

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12 October 2014

Customer Service Manager Job Vacancy - Future Options Consulting Ltd

Organisation: Future Options Consulting LtdDuty Station: Kampala, UgandaFuture Options Consulting Ltd is an HR recruitment services company which would like to recruit on behalf of its valued Client in the Medical Industry. Key Duties and Responsibilities: Actively report useful information on client needs, trends and scheme usage. Retain 90% of current corporate members upon renewal and 90% of direct billing companies upon renewal. Develop feedback or complaints procedures for customers, monitor results and make policy change recommendations.Make sure that there are accurate and updated weekly and monthly reports. Build an efficient, effective and skilled customer service team. Communicate pertinent information to clients on a regular basis. Responsible for performance management.Qualifications, Skills and Experience: The customer service manager should preferably hold a good Bachelor’s degree in Business or related field. At least five years’ work experience. Computer literacy skills i.e. proficiency in MS PowerPoint, Word and Excel.Strong communication skills both written and oral. Responsiveness and attention to detail. Excellent track record of innovation and creativity. Exhibit commitment to customer focus, quality service and sales. Must be highly proactive and resourceful in problem solving and loss avoidance. Ability to exercise sound judgment and make decisions based on the best interest of the company.All candidates should send their Applications and CVs to projects@futureoptionsug.com. Only shortlisted candidates will be contacted.

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10 October 2014

Fresh Graduate Customer Care Unit Executive Jobs - Standard Chartered Bank (Stanchart)

Organisation: Standard Chartered Bank (Stanchart)Duty Station: Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Standard Chartered Bank Customer Care Unit Executive will be responsible for Complaints Management to achieve the require service standards for response to customer needs and queries (both external and internal customers)Key Duties and Responsibilities: Responsible for establishing and execution of an end to end complaint management model.In charge of the development and execution of strategic initiatives to reduce complaints and enhance customer experience on service recovery.Accountability for day to day management of complaints including resolution of non-FTRs, root causes analysis and problem attrition.Steer and partner business and support function units in development and embedding enablers, critical to seamless execution in service.Support the Voice of frontline and Voice of Customer in providing feedback that will enable in process improvements.Support process improvements to enable complaint prevention and reduction – follow through on quick fixes to ensure gap resolution. For processes which require redesign, contribute insights to process owners, monitor quality and timeliness on enhancements implementation.Actively contribute and lead towards establishment of SLAs and critical service metrics across functional units.Ensuring timely processing of complaints logged into CEMS and customer feedback forms, by calling customers, escalating to relevant department/individual/branch and contacting the customer with a satisfactory resolution in a timely manner to deliver on Retail Clients turnaround time.Ensuring timely data entry on updates of actions taken to resolve the complaint into CEMS and contacting the customer to advice on resolution of complaint /feedback, ensuring that the customer is satisfied.Processing all customer complaints as per the service standards and ensuring they are adequately resolvedReviewing operational processes with the customer feedback department team to identify opportunities to streamline and improve services and minimise turnaround time.Identifying areas of weakness in service quality standards and recommending suitable options to improve the quality of service.Ensure maintenance of a healthy business environment through strict compliance with AML/CDD standards as defined by the Group and Local Regulatory Authorities Participate in and/or support the bank’s effort in combating money laundering activities by reporting suspicious transactions and adhering to the controls & procedures on “Customer Due Diligence” introduced to address money laundering prevention & compliance risk.Ensure robust quality audit checks & controls are embedded.Actively participate in initiatives and drive root cause elimination to create magical experiences.Complaints Management, Customer Service Standards & Continuous ImprovementProductivity Standards, Financial Performance & TechnologyTeam and Working RelationshipsRisk ManagementPersonal DevelopmentSocial Community InvolvementQualifications, Skills and Experience: The ideal candidate for the aforementioned Customer Care Unit Executive Banking Job should possess a University degree The applicant should have a credit in Maths and English at UCE OR it's equivalent.Good interpersonal skills Excellent communication, analytical and computer skills/computer literacyThe applicant should have a detailed understanding of the Group Customer Complaints guide and Country Complaints DOI.Possess the ability to set, monitor and assess achievement against performance targets, quality standards and service agreements for each team and aligns with the business.Ability to create a can do culture with rewards for good performanceAbility to deliver pragmatic, tactical solutions – quick and cost effectiveAbility to manage upwards and across matrixHighly customer focused with high level of interpersonal and communication skills – listening, negotiating and trainingQuality focused proactive leader able to effectively communicate ideas to colleagues at all levelsGood knowledge of business processing management information systems, banking guidelines and company technology.Fair knowledge of core product, markets and main competitors.Logical with accurate eye for detailProactive, flexible and resilient team playerHigh degree of problem solving skills, negotiation skills and customer centric attitudePossess the ability to influence and engage others, including senior managers and support functionsTotal integrity, clearly thinking and ability to work under time pressuresIdentifying underlying TCF risks in customer complaintsHigh level of judgement and awareness of group and local TCF and complaints.NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now.

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09 October 2014

Etihad Airways Admin Customer Service Careers - Reservation and Ticketing Supervisor

Duty Station: Entebbe, UgandaEtihad Airways has experienced success and has received a range of awards that reflects our position as one of the world’s leading premium airline brands, this includes ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in November, 2003, and has gone on to become the fastest growing airline in the history of commercial aviation.Job Summary: The Etihad Airways Reservation and Ticketing Supervisor will oversee all activities to optimize all guest interactions and satisfaction whilst ensuring compliance with all Etihad ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations. Ensure team compliance with all Etihad reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc.)Key Duties and Responsibilities: Manage the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targetsResponsible for the day-to-day problem resolution, escalating to higher levels as requiredKeep up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team membersEnsure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayedIn a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintainedResponsible for having queues, PTA issues, TODs and re-issues completed in a timely mannerResponsible and accountable for identifying safety risks in accordance with risk assessment process, and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplaceQualifications, Skills and Experience: The ideal candidate for the aforementioned Etihad Airlines opportunity must have completed high school with three to five years airline or travel agency experience in a reservations and ticketing role with at least two years in supervisory role.Past experience in Sabre would be preferred.Attended courses in reservations and ticketingTraining in Airline advanced passenger tariff and pricing courseRecognized IATA or knowledge in rules and regulation of airline restrictionsPossess the ability to work under pressure and to short lead timesAble to work on own initiativeGood PC skills include Word, Excel, PowerPoint, Internet Fluency in English both written and spokenAll candidates who are interested in working with the aviation industry with Etihad Airways should Apply Online by clicking the web link below.

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27 September 2014

Spear Motors Jobs - Customer Care Officer

Duty Station: Kampala, UgandaSpear Motors Limited is the sole distributor of Mercedes Benz Chrysler and Jeep vehicles and it was founded in 1973 by Prof. Gordon Wavamunno. Spear Motors Ltd is the Sole official distributor for Daimler AG of Stuttgart, Germany the manufactures of Mercedes Benz. It is also the official distributor for other legendary brands like Chrysler, Jeep, Dodge, Great Wall Motors (Wingle double cabin and Hover Station wagons), Kinglong Buses and Deutz Fahr Tractors.Job Summary: The Customer Care Officer will actively promote and enhance customer services in the company to maximize customer satisfaction for existing and prospective clients of the company. Key Duties and Responsibilities: Offer cordial customer service to the company’s ClientsUpdate and maintain an effective customer complaint management system and coordinate complaints handling closely with the Service AdvisorsMaintain company customer service standards by following up customer complaints for resolutionConduct regular workshop visits to check and oversee customer service standardsConsult with clients on issues related to services provided by the company particularly with regard to customer service standardsObtain adequate feedback from clients for analysis and review and revert accordinglyAnalyze and review assessments, comments and complaints from clients for improvements and appropriate actionAdvise Service Manager and Sales Director on customer service standards and client’s assessment and feedbackCarry out customer care sensitization programs for all staff aimed at general improvement of customer serviceMake recommendation to Service Manager, Parts Manager and Sales Director on customer care issuesMake periodic reviews and submit reports to the Service Manager and Sales Director on customer service issuesQualifications, Skills and Experience: The Customer Care Officer should preferably hold a Bachelor’s Degree in Business Administration or equivalentDetailed knowledge of Customer Management principlesA minimum of four or more years’ experience in Customer Service in a diverse environmentProfessional training in Customer ServiceProficiency in computer use, including social medialExcellent interpersonal, public relations and communication skillsTeam Leader skillsSelf driven If you are suitably qualified, send your application and relevant certificates to this address: P.O Box 1350, Kampala, Uganda.Deadline: Friday 3rd October 2014

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Customer Care Officer Jobs - Security Group

Security Group Uganda Limited is one of the leading and most innovative organization in the security industry. Job Summary: The Customer Care Officer will be responsible for all customer relations, ensuring that their expectations are met, and all complaints satisfactorily attended to in time. S/he is also responsible for the quality control of all the services/products that SGUL offers to its customers at all times.Key Duties and Responsibilities: Formulating and implementing strategies to ensure customer retention and attending to customer complaints timelyEnsuring quality products and services are offered to all customersUpdating and maintaining customer database for regular follow up and regular client visits. Supervises branch activities (CRM)Ensuring professional corporate image is maintained and supervises/administers all CSR activitiesEnsuring that ISO procedures are followed, oversees and promotes total quality management systems in the companyAssisting in the identification of inefficiencies and non- compliance with set standards in line with SOP’s and ISOActively coordinating the regular management reviews of total quality management systemsQualifications, Skills and Experience: The candidate should hold a good University Degree in a Business related field Three or more years’ experience in a similar position in a private security firm or related industry.Computer literacy skills Driving skillsHigh team ethics Good presentation and effective communication skillsPossess the ability to listen, diagnose issues and prescribe solutionsGood coaching and mentoring skillsGood bargaining and negotiation skillsAll suitably qualified and interested candidates are encouraged to send their application letters attaching detailed C.V and photocopies of academic credentials to:The HR & Administration ManagerP.O. Box 20097, Kampala - UgandaNB: Please note that feedback will be given to only shortlisted candidates and any form of canvassing will lead to automatic disqualification. Security Group (U) Limited is an equal opportunities employer, so all are encouraged to apply.

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29 June 2014

Jobs in Uganda, Customer Care Executive, vacancy in Uganda,

Position Title:Customer Care ExecutiveOrganization:Sugar Corporation of Uganda LimitedEducation Level: Bachelor’s degree OR Diploma Job Type : Full-time EmploymentSugar Corporation of Uganda Limited is part of Mehta Group of companies and one of the leading producers of Sugar in the Country. It’s located at 45Kms on Kampala - Jinja Highway, just within the vicinityof Lugazi Town Council – Buikwe District. We are seeking to recruit suitably qualified persons to fill the above position.
c) Qualification: BBA Majoring in Marketing or Diploma in Sales and Marketing- Must be capable of working in a competitive environment for long hours- Must be a trustworthy and honest person- Having prior experience in customer care/ billing will be an added advantage,d) Remuneration: Attractive based on One’s experience and qualifications.Handwritten application with a detailed C.V and photocopies of Academic Certificates/ Testimonials, names and address of 2 (two) referees, letter of recommendation from the previous employer and telephone contact should be submitted by post or direct delivery to the following address within 10 days from the date of this advertisement.Sugar Corporation of Uganda Ltd;By E-mail: nixont@mehtagroup.com

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13 June 2014

Customer Service Careers - Branch Service Manager at Standard Chartered Bank (Stanchart)

Organisation: Standard Chartered Bank (Stanchart)Duty Station: Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Branch Service Manager will primarily deliver quality service to customers via effective floor and traffic management. Key Duties and Responsibilities: Offer effective, efficient and superior service to customers. Oversee and / or recommend workflow changes for greater efficiency. Ensure that all customer queries and complaints are responded to within defined TAT. Responsible for the preparation of Service Quality reports. Ensure all front office desks are manned at all times. Responsible for Queue Management. Provide a one stop shop service in a consistent, professional manner by embracing all the branch values of being Courageous, Responsive, International, Creative and Trustworthy. Improve and maintain the Bank’s No 1 position in quality service. Deliver the agreed sales volumes. Maintain minimum standard of cleanliness and neatness in banking hall. Highlight operational issues. Record all customer complaints in a jotter/LMS. Resolve exceptional investigations and liase with other functions to ensure issues are resolved. Service recovery- turn an unhappy customer into a satisfied customer with professional and empathetic service. Manage service staff, coach and train new recruits. Ensure service staff are equipped with knowledge and products and service, achieve grooming standards and are friendly and responsive and providing personalized services to customers. Ensure compliance with: “Guidelines and procedures on “customer due diligence “for account opening and “guidelines and procedures on cross-border account opening referral” issued by group business and operations risk. Guidelines for the submission of suspicious transactions reports” issued by head of legal & compliance/country money laundering prevention officer.Controls and procedures on “customer due diligence ‘’introduced to addressed money laundering prevention and compliance risk. Qualifications, Skills and Experience: The ideal Stanchart Bank employee should hold a university degree. Five or more years’ service experience in a multi-national organisation A sound knowledge / experience in principles and practices of banking. Excellent skills in communication, interpersonal relationship, decision-making and selling. Computer literacy skills.NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply NowFor More Ugandan Jobs, Please Visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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02 June 2014

Uganda Jobs, Customer Service Officer, vacancy in Uganda, at PricewaterhouseCoopers LtdJobs in Uganda,

Customer Service Assistant jobs at PricewaterhouseCoopers Ltd - Uganda

Reference Number: 129-UGA00009

Organization:PricewaterhouseCoopers Ltd

Department: Internal Firm Services

Job Type : Full-time EmploymentPricewaterhouseCoopers Ltd is a leading provider of industry-focused assurance, tax and advisory servicesfor public and private clients. More than 161,000 people in 154 countries in firms across the PwC network share their thinking, experience and solutions to develop fresh perspectives and practical advice. We use our network, experience, industry knowledge and business understanding to build trust and create value for clients.
PwC Uganda wishes to recruit a young and energetic self-motivated individual in our Office Services department in Kampala.The successful candidate will be responsible for:§

Receiving and tending to clients;§Ensuring that the reception area and meeting rooms are presentable;§Receiving and dispatching official documents;§Receiving and making calls and relaying messages to clients and staff§Analyzing phone bills, compiling weekly disbursements and liaising with respective service provides;

The successful candidate should have/ be:·

A university degree in a relevant discipline;·

A team player with a high level of maturity and integrity;·

Pleasant personality and be courteous; with good command of English;·

Well-developed computer skills;·

Good telephone etiquette and knowledge of fax and switchboard operations;·

Flexibility and ability to meet deadlinesWe are keen to discuss this opportunity with a result driven professional with one year relevant experience in a similar environment.Interested persons who meet the requirements and want to discover and explore this unique challenge should apply online at www.pwc.com/ug/careers by 3 June 2014.

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04 May 2014

Customer Retention Manager,Career Opportunity in Uganda at IAA Healthcare, Jobs in Uganda,

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Barclays Bank UK Career Jobs - Business Customer Advisor - Lugazi Branch

Organisation: Barclays Bank UKDuty Station: Kampala, UgandaBarclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.Job Summary: The Business Customer Advisor will;Serve as the primary point of contact for Local Business customers within a Retail Team/outlet.The primary purpose of the role is Local Business customer sales and service and customer acquisition, in line with compliance guidelines. The role holder will NOT have an individual portfolio of customers.Make appropriate introductions to the Business Development Manager where Local Business customer requires specialist advice and support, or to signpost them to external sources of supportAct as an integral member of the Retail Team.Key Duties and Responsibilities: Responsible for servicing the needs of Local Business customers, initiating cross-selling opportunities, and meeting the review requirements as outlined in the Local Business Contact Strategy.Proactively generate customer interest in products and services, either by face-to-face (in branch) or telephone contact, following up leads provided by colleagues or from the Local Business Sales and Service Refer list.Identify and solve problems for potential and existing Local Business customers, introducing them to more specialist advice, products and services as required.Technically support customers to produce effective borrowing applications, and then submit these to the Retail Risk Unit. Clear delivery of lending decisions, demonstrating ownership of the decision, and exploration of alternative solutions to ensure appropriate matching to customer’s needs, e.g. loan versus overdraft, or signposting to external grants.Primary point of contact for the opening of Local Business accounts, following the Bank’s recruitment policies and procedures.Will deal with reactive sales of Personal products and services to Local Business customers.Successfully resolve Local Business customer queries and complaints, engaging sectoral colleagues as appropriate.Achieve and seek to exceed all agreed sales and servicing targets.Be an active member of the Retail team, supporting Retail staff and others in the delivery of excellent customer service.Responsible for recording and maintaining personal performance records.Plan a personal campaign of sales activity around promotions or initiatives to meet personal objectives and targets.Undertake continuous development of self and proactively share learning with others.Embrace and support the management of change.Update/maintain Customer Information and Contact History records.Adhere to rules relating to controls and compliance.Assist in Local Business business development activity. Qualifications, Skills and Experience: The candidate should have detailed knowledge and understanding of the challenges faced by a range of different businesses, and of the environment in which Local Businesses operate.Proven performance as a Personal Banker or Corporate Support AssistantPast experience in a Local Business roleExcellent communication skills, particularly oral.Good Influencing and selling skills.Excellent Interpersonal skills.Keyboard/PC skills (basic).Team working.Prior experience in a customer sales or service environmentDetailed knowledge of account opening policies and procedures.Comprehensive knowledge of the products and services offered to Local Business customers.Detailed working knowledge of core Personal products and services.Working knowledge of core Corporate products.A general awareness of wider Bank issues and policies relating to Local Business.Possess a basic understanding of Small Business risk policy and procedures.Good working knowledge of relevant legislation.Good knowledge of Bank’s internal systems, particularly those supporting Local Business.Requires a good level of initiative to handle and resolve customer queries and complaints.Needs to assess/analyse customer needs, both business and personal, in order to recommend appropriate products/services. In particular, this will require a general knowledge of the challenges faced by a wide range of businesses, both established and starting up, and the appropriate application of this knowledge to the benefit of the customer.Possess a high level of proactivity and initiative required in order to market and cross-sell bank products/services.Possess the ability to guide customers in the preparation of borrowing applications. Also, exercising initial judgement to establish the completeness of borrowing applications prior to submission to Retail Risk Units, providing appropriate advice to the customer as necessary.Good understanding of Local Business and Personal products and services, plus a general knowledge of Group products and services. Judgement will be required in relation to customer circumstances, to ensure appropriate introduction to specialist advice and support or to other customer propositions (especially Corporate Banking), bearing in mind cost to serve.Self-sufficiency in personal management in order to ensure targets are achieved, through effective planning and monitoring of performance.Requires a high level of team working, especially in outlets where there is more than one role holder, to ensure that the Contact Strategy is followed effectively. Sales leads will need to be prioritised and shared amongst other role holders, and clear records of contact undertaken will be necessary.Team working will also be required to ensure that an effective system is in place to provide cover for absences and meetings.Regular communication with Retail Manager/Team Leader to set and review achievements of performance targets, discuss campaigns etc.Communication with external customers forms the bulk of the role holder’s communication demands which mainly involves sales presentations, provision of information on bank products/services and resolution of customer queries. This will require excellent oral communication skills, both face to face and by telephone.Will be required to work effectively with colleagues within other support areas such as Retail Risk Unit, Central Operations Processing etc, and with colleagues within other sales areas such as Personal Bankers and Corporate Managers to ensure that a high level of customer service is provided at all times, and to maximise sales opportunities. Written communication skills will be required to ensure correct and full completion of forms, and to be able to product standard and adhoc letters, as well as notes on customer contact undertaken.If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

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11 March 2014

Fresher Jobs - Customer Service Agents at Telecommunications Company

Organization: Telecommunication CompanyAikan was started in 2004 in Uganda by management consultants who shared a simple desire to help organizations improve their business performance through strategic HR. At the time, many organizations looking for practical solutions to HR challenges had to settle for management consultants because there were hardly any reputable local HR consulting companies in the country. Aikan is now recruiting for its valuable client, a leading multinational telecommunication company leases employees from aikan on a contractual basis.Key Duties and Responsibilities: The Customer Service Agent will be expected to achieve set Revenue and joiner targets.Maintain quality and supportive relationships with colleagues, which promote the delivery of quality service to customers.Responsible for Stock Management.Cash flow management and Reconciliation Actively seek information and knowledge on the competitor activities and products.Provide quality service to customers.Prepare and submit records and reports as required.Secure company equipment and treat all information confidentially and report any observed faults immediately to the supervisor.Qualifications, Skills and Experience: The candidate should ideally possess a good Bachelor's degree in business, sales, or equivalent training in business or sales managementAt least a year's experience of sales with a combination of direct and indirect approach.Experience of the telecommunications industry or FMCG environment Solid knowledge of channel and indirect sales; direct sales experience desirableCustomer focused.High business awareness.Excellent analytical and strategic skills.Planning and organizational skills.Excellent Interpersonal skills.Sets high personal standards and is goal orientedGood Coaching skills?All suitably qualified candidates should send their applications by clicking on this link. Please include the following in your application; an updated CV / resume should include your contact information and three work related references and a one page statement describing your suitability for the role should be included.For More Ugandan Jobs, Please Visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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24 February 2013

Customer Relations Representative

Merchandising, Purchasing & Retail

Customer Relations Representative
External Job Title Customer Relations Representative
AutoReqId 35682BR
Function Sales
Type of Job Full Time - Exempt
Country Uganda
External Job Description Context/Scope:
EABL operates within a multi cultural, multi national, multi currency environment. EABL comprises five business units: KBL, EAML, CGI,SBL and UBL. UBL is further categorised into Demand and Supply. The Supply business is involved in production of beer and spirits. The Demand business is involved in marketing and pushing the product to consumers. This role is located within the Demand Sales business. The CRR role will be critical to the overall UBL short, medium and long term strategy in developing and driving our trade strategy and operational excellence within retail outlets and distributors. The job holder is expected to have a high ability to build and develop trade relationships with outlet owners and staff / customers with high levels of respect/contact required. The job holder works closely with the AreaSales Manager and Divisional Sales Leader. This position is field based and the job holder is expected to manage outlets achieving Quality, Distribution, Visibility, Pricing and Promotion.
Purpose of Role:
To positively influence sales of UBL brands by regular contact, networking and motivation in allocated retail accounts and to operate a one portfolio UBL brand approach for both beer and spirits.
Top 3-5 Accountabilities
. Performance.
- To deliver NSV for TBA as per the business objectives.
- To deliver Listing of premium brands and innovation brands, rate of Sales driver standards in retail.
- To deliver sales force effectiveness standards in distributor sales crew.
- Beat competition by providing leadership in executing strategy as guided by the business.
-To ensure distributor coverage and call frequency targets are achieved.
. Callage and driving amazing relationships.
- To adhere to set Callage standards and achievement of all intouch KPIs, with minimum approved time out of trade and minimum approved JP variation.
- To understand each element of the outlets and KBL business plans and strategy for their implementation.
- To deliver customer profiles for all accounts handled.
- Monitor, Evaluate and review data integrity and ensure new outlets are captured within intouch
. Optimize RTM in order to deliver and exploit all selling opportunities.
- To support the development of selling skills within external merchandiser sales crews and develop merchandiser crews and retailers staff to achieve QDVPP standards without having to do it yourself.
. Develop brand building activities for the outlet to implement, run retail promotion activities to plan and run KBL promotional activities in outlet, and do M&E for all activities done.
. Ensure full compliance of safety and governance requirements at the work environment.
Qualifications and Experience Required:
. A business related degree or equivalent.
. Commercial experience.
. Ability to build a strong understanding of a range of customers at the outlet level.
. Direct experience of working with customers at the outlet level and a good understanding of how Field Sales operates within the wider Sales organisation.
. Direct experience of the Diageo Way of selling capabilities with a focus on Sales Driver execution at the point of purchase (QDVPPP), Outlet Segmentation and Managing Relationships including structured call, persuasive selling and brand passion.
. Exposure to other parts of Sales, in particular Account Management teams and Customer Marketing.
. At least 2 years experience in a similar role.

Get Started Applying for this Job by entering your email address below.

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03 September 2012

Customer Sales & Service Agent - Uganda

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!

The Position:

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.. Ensure quality standards are achieved for all customer interactions. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Support Travel Agents by assisting them with their general enquiries. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only). Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. (Reservations and Ticketing Offices only).

You must have the right to live and work in Uganda. The company will not provide assistance with work permits.

Salary & Benefits:

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Experience and Qualifications:

10 years schooling or equivalent. Excellent interpersonal, telephone and customer service skills. Ability to work in a busy sales team environment. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

To Apply:

To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

Please click the Apply now button and search for reference:CS&SA/GV/22286 The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.

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13 June 2012

CUSTOMER CARE & PUBLIC RELATIONS OFFICER ( FULL TIME )

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CUSTOMER CARE & PUBLIC RELATIONS OFFICER

( MENGO HOSPITAL, Uganda)

•Mengo Hospital, a 300 beds, faith based, NGO, Hearth Cars complex, invites applications from suitably qualified persons for the job opportunities at the Hospital here below.

Job purpose, sumary:

(a) To head the Customer Care and Public Relations Unit of the Hospital

(b) To project and promote an attractive corporate image of the Hospital

(c) To provide customer care services to Hospital Clients

(d) To establish and maintain a Hospital-wide system and culture of good customer care and good public relations

(e) To establish and maintain a pro-active and preventive system, that will detect, receive, investigate and promptly respond to Customer/Public complaints, as well as monitor Customer/Public

Satisfaction and dissatisfaction

Requirement:Minimum qualifications, experience:(a) University Degree in Marketing. Mss Communication or PublicRelations from a recognized institution, plus a qualification or handson training in Customer Care.(b} At least 5 years' relevant working experience and exposure in , marketing, public relations or customer service in a Customer service oriented organization especially in a health care setting.(c) Should have good communication and Public Relations skills(d) Age: A well balanced and mature person of at least 30 years and above. How to apply:

Application procedure:

Interested persons should submit their applications attached with a

CV: copies of academic training certificates. Indicating current

Salary three Referees 3 reliable telephone contacts

addressed to:

Human Resource Manager

Mengo Hospital,

P.O. Box 716), KAMPALA, Closing date: 23rd April 2012

For further details, visit our website www.mengohospital.org Tel: 0414 • 270222/3; medicaldirecto@mengohospitai.org

Apply Online Your Name:(*) Subject:(*) Email:(*) Choose Resume : Choose Covering Letter: Your Message:(*) Security Code :

Your Name: (*) Your Friend's Email: (*) Subject: (*) Your message: (*)

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27 August 2011

Cargo Sales and Customer Service Executive Job in uganda at Kenya Airways Ltd

Job Title: Cargo Sales and Customer
Service Executive Entebbe
Location: Entebbe Airport,Uganda
Organization: Kenya Airways Ltd
Grade: H07

Job Description
To promote KQ Cargo, sell kQ cargo capacities and maximize revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo at the regional head office level

Detailed Description
Provide background sales information, market information, customers' requirements and relevant data for revenue and expenditure budgets preparation for the region.create awareness of all Kq services and products to expand airlines' influence in the market and generate future sales.Sell cargo capacities and courier product to ensure budget revenue targets are met through budget adherence and monitoring.Job Requirements
University graduate2 year sales and customer service experienceAirfreight or cargo airline related experience will be added advantage.Fluency in Microsoft package-Outlook, word, excelDrivingPublic speakingAdditional Requirements
Strategic thinking, communication skills and influencing, self confidence & proactive, Result and service orientation, Reliability & responsibility, Ability to work structurally and independently, Public relations Skills.

How to Apply
If you meet the above requirements, please send your application to:

The Country Manager Uganda
Kenya Airways
P.O.Box 6969
Kampala

Closing Date: 2nd September, 2011

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Customer Care Officers

Requirements:

The ideal candidates should have a minimum of a Bachelor's degree from reputable Institutions with good grades in Commerce, Economics, Microfinance, Development Studies, Business Studies, Accounting and Finance, Marketing, Financial Services, Business Computing, Business Statistics, Entrepreneurship & Small Business Management, Social Sciences, SWASA, Education and Hospitality Management.
If you believe you meet our requirements, have the necessary skills and experience, you desire to succeed and make a difference, then apply indicating your current salary, salary expectation and attach a detailed CV, certified copies of complete academic transcripts and professional certificates, postal address, names of 3 referees and a daytime telephone contact to the HEAD HUMAN CAPITAL MANAGEMENT
Candidates should also have 2 principle passes at A' Level and credit passes in English and Mathematics at 0' Level.

? The applicants should not be more than 27 years of age and should be willing to work in any part of the country and fluent in commonly used local languages. Computer literacy will be an added advantage.
? Should have excellent interpersonal and communication skills.

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