Customer Service Jobs - Branch Manager at Stanbic Bank

• The jobholder will drive a service culture
  
  within the Branch and adherence to the Service standards


• Grow the balance sheet (assets and
  
  liabilities) as per set targets


• Drive a sales culture within the branch for
  
  all staff by allocating individual sales/campaign targets for the year


• Supervise and execute the Branch’s sales
  
  plan,


• Visit customers to manage relationships and
  
  retention while driving sales productivity


• Understand and keep up to date with the
  
  changes and developments in the local market/area


• Interpret branch financials and update the
  
  team on the Branch’s performance on a monthly basis


• Optimize and streamline existing systems,
  
  processes and control for cost effective service delivery


• Keenly monitor Branch Continuity Management
  
  plans, updating, testing and implementation


• Attend to all audit and risk issues in the
  
  branch raised by auditors within agreed timelines and laid down procedures


• Carry out mini audits and surprise checks
  
  within the Branch according to laid down procedures


• Agree performance contracts for direct
  
  reports and provide monthly performance feedback in order to maintain
  
  performance at required levels


• Manage succession planning and identify key
  
  talent.

Qualifications, Skills and Experience:

• The ideal candidate for the Stanbic Bank
  
  Branch Manager career opportunity should hold a Bachelor’s degree in
  
  Business Studies or a related field from a recognized university


• A minimum of three years’ experience in a
  
  managerial or supervisory position


• Good knowledge of service, sales techniques
  
  and branch operations


• Good knowledge of the retail banking value
  
  propositions


• Knowledge of the banks policies and
  
  procedures


• Working knowledge of managing local market
  
  sales principles


• Knowledge of Code of Banking Practise


• Good leadership skills


• Excellent selling skills


• Excellent interpersonal skills


• Excellent communication skills