Organisation: Future Options Consulting Ltd
Duty Station: Kampala, Uganda
Future
Options Consulting Ltd is an online recruitment services which now seeks to
recruit on behalf of its valued Client, an established business group that
deals in printing. The printing solutions include industrial and commercial
printing which includes printing of labels and packaging with HP Indigo 6800
and printing of photo specialty, marketing collaterals, and publishing using HP
Indigo 5600.
Job Summary: The Customer Service Executive will serve
customers by providing product and service information as well as resolving
product and service queries.
Key Duties and Responsibilities:
- Answer calls professionally to provide
information about products and services - Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as
well as actions taken. - Follow-up with the responsible officer to
ensure that appropriate action was taken on customer requests. - Make reminder calls to clients, send
follow-up emails and schedule appointments. - Refer unresolved customer grievances or
special requests to designated departments for further investigation and
handling. - Keep records and reports on all customer
service standards in line with the approved policies.
Key Performance Indicators
- Update customer records and database
- Customer orientation and updates
Qualifications, Skills and Experience:
- The ideal candidate for the Customer Service
Executive job opportunity should hold a Bachelor’s degree in Business
Administration / Marketing or related field - A minimum of two years relevant experience in
similar role. - Excellent verbal and written communications
skills - Good listening and problem solving skills
- Excellent interpersonal skills
- Ability to handle pressure
- Skilled in the preparation of letters and
reports - Good liaison skills
All
candidates should send their applications with updated curriculum vita to: The
Director, Future Options Consulting Ltd, 4th Floor, Diamond Trust Building,
Kampala Road, P.O. Box 34934, Kampala, Uganda via email to: skills@futureoptionsug.com
NB: Please include the title of the position for
which you are applying in the subject line of the email.
Deadline: 20th June, 2016
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