Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
Stanbic
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Team Leader Teller will provide consistent,
high quality service to all Stanbic Bank’s customers whilst maintaining a high
level on integrity and complying with the routine controls.
Key Duties and Responsibilities:
- Adhere to the service standards and provide
excellent customer service - Process cash and cheque deposits from
customers and ATMs in line with set procedures - Pay out cash to customers by cheque or
voucher withdrawal in line with set procedures - Handle Foreign exchange transactions for both
walk in and existing customers and report all transactions above set
amount to the Team Leader Tellers - Conduct biller payments and cash transfers as
per set procedures - Perform change transactions
- Provide account balances to customers as
requested as per laid down procedures - Manage queues by providing quick, accurate
and efficient service - Provide excellent customer service by
adhering to the Service Standards - Guide customers of any new price changes
- Capture accurate narratives for all
transactions processed
- Generate and provide leads to sales staff
- Cross sell bank products
- Identify customers for migration to other
service channels
- Refer all cash transactions above Teller
limit to the Team Leader Tellers for verification and/or approval - Carry out at least two till balances for all
currencies on a daily basis - Keep own cash holdings within prescribed
limits - Adhere to all laid down policies and
procedures regarding security of Bank assets i.e. user password security,
security cards, keys, own till, stamps, vouchers, and all other Teller
working tools - Print and handover Teller reports and
vouchers for calling to the Team Leader at the end of day - File all Teller reports on daily basis
- Carry out all Inter-Teller cash transfers as
per laid down procedures - Report all suspicious transactions in
accordance with laid down procedure - Attend to audit and risk findings
- Perform ATM custodianship as may be assigned
from time to time - Hold front door keys as assigned from time to
time - May be assigned any other duties by the Line
manager
Qualifications, Skills and Experience:
- The applicant for the Stanbic Bank Team
Leader Teller should hold a Bachelor’s degree from a recognized university - Prior experience in cash handling desirable
- Previous front office experience desirable
- Broad working knowledge of cash handling
policies and procedures - Sound knowledge of bank products/services and
related procedures - Broad knowledge and understanding of legal
aspects regarding cheque, bills and cash handling - Working knowledge of Service standards
- Knowledge of the Core banking system
- Excellent communication skills
- Excellent interpersonal skills
- Problem solving skills
- Excellent organizational skills
- Basic computer skills
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 26th January, 2016
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