University Front Desk Officer Career Vacancy - Gulu University

Organisation: Gulu

University

Duty

Station: Gulu, Uganda

Reports

to: Senior Assistant Secretary

Gulu

University is a Public University established by Statutory Instrument No. 16 of

2003. The University was set to serve as a launch pad for equitable development

in Uganda providing knowledge and skills and stimulating innovations in

education, technology, economic advancement and social development. The

University is located in Gulu Municipality with branches in Lira, Kitgum and

Hoima districts.

Job

Summary:  The University Front Desk

Officer will act as the primary point of contact for the University responsible

for providing secretarial, clerical and administrative support in order to

ensure that all interactions between administration, employees, visitors and

outside services run as effectively and efficiently as possible.

Key

Duties and Responsibilities: 

·        
The incumbent will support and cordially receive

University visitors and ensuring that efficient , equitable service is provided

to them in person, by phone or via email;

·        
Use knowledge and judgment to refer enquirers to

other staff as appropriate or to assist as far as practicable;

·        
Carry out front desk administrative duties and

offer good customer care services to both internal and external clients;

·        
Work collaboratively with University security

personnel on control of access and adhering to security procedures;

·        
Update and maintain a front desk visitors’ register;

·        
Answer and manage all incoming calls at the main

switch board

·        
Provide general help desk services;

·        
Provide timely information regarding the

organization to the general public, clients and customers;

·        
Take and relay messages to the relevant offices;

·        
Receive, interact with incoming visitors and

direct them to the relevant offices

·        
Receive and sort staff letters and institutional

documents;

·        
In charge of the general upkeep & corporate

image of the reception area

·        
Provide general administrative and clerical

support;

·        
Perform any other duties as assigned by the Senior

Assistant Secretary. 

Qualifications,

Skills and Experience: 

·        
The ideal candidate for the Gulu University Front

Desk Officer job opportunity should be a Ugandan citizen holding a Bachelor’s

Degree in Secretarial and Information Management or Leisure and Hospitality

Management, from a recognized Institution. Must have obtained a distinction or

a good credit in English at UCE.

·        
At least five years’ relevant work experience, in

a reputable and busy organisation;

·        
Excellent customer care, communication and public

relations skills;

·        
Proficient IT and administrative skills;

·        
The incumbent must be articulate, cordial,

hospitable and pleasant personality;

·        
Good telephone etiquette;

·        
Demonstrated ability to communicate effectively at

all levels;

·        
Display a high level of confidentiality, confidence

, honesty and integrity

·        
Excellent interpersonal skills, tact, discretion

and sensitivity;

·        
Age: Between 30

and 35 years.

All

interested candidates should submit applications with five copies of curriculum

vitae and certified copies of Certificates and transcripts, giving full details

of applicant’s education, qualifications, work experience, present salary (if

any),and the names of three referees with their respective addresses.

Applicants should make sure that at least two referees forward their

recommendations to the University Secretary before the closing date for receipt

of applications.

The

applications should be delivered by hand or posted to the University Secretary,

Gulu University, P.O. Box 166, Gulu or at the liaison Office at UMA Show Ground

in Kampala.

Deadline:

22^nd January, 2016