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Showing posts with label Stanbic. Show all posts
Showing posts with label Stanbic. Show all posts
12 December 2014
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Stanbic Bank Careers - Manager Security

Duty Station:  Kampala, UgandaStanbic Bank is the largest commercial bank in Uganda, by assets, with an estimated asset valuation of US 1.3 billion dollars. Stanbic is a subsidiary of Standard bank Group, an International bank whose headquarters are in Johannesburg, South Africa.Job Summary: The Stanbic Bank Manager Security will be responsible for the Bank’s physical and other security operations. The job holder also aims at ensuring tight security standards and disciplines are observed and entrenched across the Bank with the objective of influencing sustainable and efficient operations in line with Standard Bank Group security standards and regulatory guidelines. The incumbent will also provide strategic oversight and risk management for the security function.Key Duties and Responsibilities:  Researches, develops and recommends strategic interventions for security operations with the aim of improving the bank’s security Actively monitors key security trends in the banking sector both locally and internationally and the external environment as a whole, and disseminates the same.Researches, develops and implements security interventions to continuously improve the bank’s securityAligns relevant security processes and procedures to ensure the achievement of the Service Level Agreement (SLA) signed with the various business units and customers Stakeholder Management – Foster and maintain a close working relationship with the Bank’s Executive Committee members, Branch and Unit Heads management and Suppliers of goods and services so as to ensure that service/ support and strategic objectives of the bank are consistently met and exceeded.Operational Performance: Security Operations including;Physical security (business, employees, customers, vendors)Electronic security channelsCash servicesRisk managementOperations support managementProcesses and procedures review and updatingSupport in identifying risks affecting the security function within overall group security framework.Seek compliance based on risk matrix, staff awareness and education, security scoring and controls by ensuring that correct systems and procedures are implemented to reduce this risk.Ensure that routine checklists are actioned to ensure their adequacy and effectiveness. Action risk assurance and audit findings within agreed time frames.Drive for improved routine control and audit ratings through team member motivation and coaching.Actively participate in BCP programs to ensure adequacy of ergonomics.Influence a reduction in controllable costs through involvement in the preparation and compilation of security headcount and expenditure budgetsDevelopment and implementation of tactical initiatives to reduce costs and ensuring that budgets for Security are met.Identification of opportunities for cost savings in security whilst maintaining the risk profile of the bankManagement of the security budget to ensure that the costs are kept within budget for the unitActively engage business to formulate and all rounded Security & OHS policy rollout & seek compliance of the laid down policy & regulation for all PORsEnsure asset movement is in line with bank policy by verification and final approval of such movements.Ensures effective, efficient and optimal utilization of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategiesCapacity management, identifying areas with excess or shortage in capacity and coming up with resourcing plans to address the gapsOperational Performance – Processes and Procedures:Take lead in the documentation, standardization, implementation and continuous improvement of country security operations processes and procedures.Continuous evaluation of operational security efficiencies and incorporation of best practiceControlIdentification and assessment of risks facing security thereby providing effective loss and risk management and so minimizing the operational risksWork closely with business stakeholders in ensuring that security regulatory, group policy standards and minimum operating procedures are observed to minimize the Bank’s exposure Lead and manage direct reports, provide guidance and coaching and ensure clear understanding of deliverables.Maintain development plans for direct reports.Put in place focused performance agreements for the security function based on SCM objectives and Security Charter scope.Provide oversight of the overall Bank Security function with direct responsibility for Head office buildings and HSS compliance in PORs.Occupational Safety and SecurityEnsure all business units are adequately and appropriately secured by means of alarms, guards where necessary, bullet proof glass, access restriction devices, CCTV, etc.Check that all security systems are functional and are regularly tested in line with Group Security Standards.Ensure compliance with both Group and local Occupational Health and Safety legislationOversee and conduct investigations for all incidents for reporting to Directorate of Occupational Health.Ensure the analysis, due process and implementation of security projectsPost project analysis and feedbackIdentifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneselfUp-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communicationsQualifications, Skills and Experience:  The ideally candidate for the Standard Bank job should be a University Graduate.Professional certification or experience from the disciplined forces in criminal investigations / forensics.Business Knowledge and ContributionPast knowledge in Security OperationsSkills in Operations Risk Management skills Working financial management knowledge and skills Banking knowledgePrior Security OperationsSkills in strategy generation and implementationExcellent interpersonal competenciesServing Our Customers Working in TeamsCommunicating with Impact Building RelationshipsLeadership/ People Management Enabling ChangePersonal CompetenciesActing with IntegrityGrowing Our People Being Proactive Guarding against Arrogance Problem Solving Style - Problem assessment & Systemic thinkingRespecting each other All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

03 December 2014
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Careers in Banking - Local/Regional Sector Head - Client Coverage at Stanbic


Duty Station:  Kampala, UgandaStanbic Bank is the largest commercial bank in Uganda, by assets, with an estimated asset valuation of US 1.3 billion dollars. Stanbic is a subsidiary of Standard bank Group, an International bank whose headquarters are in Johannesburg, South Africa.Job Summary: The incumbent will be responsible for achieving the desired financial performance for the industry sector(s) locally/regionally, and ensure that the resources involved have the necessary leadership, guidance and support to achieve the set financial targets. The jobholder will also partner with the Client Coverage Heads to ensure the achievement of financial targets in the applicable geographies. The Local/Regional Sector Head - Client Coverage will take leadership of the resources assigned to the sector(s) by providing the strategic direction that will enable Standard Bank to position itself in the industry and drive the realization of goals set. The job holder will also build and grow working relationships to achieve high levels of client service, business targets and revenue opportunities across Client Coverage with key players in the industry. Key Duties and Responsibilities:  1. Strategy Formulation and Execution: Provide the required industry sector(s) strategic leadership, at a local or regional level, to enable transaction execution of the specific sector(s); Overall leadership of banking activities and solutions in the specific local/regional sector(s).Set and drive the achievement of sector(s) specific financial targets, such as, revenue, ROEs, etc. and achieve the budgeted profitability; Increased sector(s) revenue and profitabilityDevelop and implement the sector(s) strategy in line with the overall strategy and parameters set by the PRMC (Portfolio Risk Management Committee); Strategic positioning and direction of the sector(s) across all relevant geographies (when applicable).2. Build Standard Bank's profile in the industry: Continuously build Standard Bank’s industry profile with high level, representation at conferences, workshops, expert panels, key industry events, publications and other marketing events which fit SB’s market focus; Increased Standard Bank positioning and involvement in all specific sector(s) opportunities locally/regionally.Develop client specific marketing programs and assist with the execution of the local/regional sector(s) marketing plan for existing and new clients; Enhanced client coverage and execution and effectiveness of the marketing plan.3. Financial Performance Management: Define and set the target financial performance for the sector(s) at a local/regional level; Integrated financial performance management of the sector(s) through defined objectives for individuals/teams.4. Develop and share in-depth industry knowledge: Maintain detailed and current understanding of the industry (at a macro-global level, specific regional or local issues and key clients) to ensure that new opportunities for Standard Bank are capitalized and threats are quickly identified; Deep understanding of the industry’s market environment and opportunities and continuous assessment of competitor landscapes, threats and commercial opportunities for the client.Continuously, and through different channels, share industry knowledge expertise with the resources deployed to the sector(s) and internal stakeholders; Ensure that individuals have the necessary context to operate in the sector(s), and contribute to the up-skilling and development of others.5. Client Relationship Management: Foster and maintain strategic relationships with key clients to drive the development and delivery of business solutions and revenue growth for the specific sector(s); Generate and share strategic insights around clients on an ongoing basis, leverage external credibility to personally maintain and deepen client relationships at the appropriate level and foster long-term client relationships.Develop in-depth knowledge of the key clients’ strategy, business context and financial performance; Share this knowledge with the CSTs so that the team members can proactively respond and anticipate client requirements.Ensure the development and implementation of strategic client plans (together with the core CST) in line with the broader strategy; ensure client plans are aligned to the sector(s) strategy.Ensure the administration and analysis of the Client Service Surveys, as well as the implementation of focused action plans needed to address the gaps identified; ensure that gaps identified are addressed and that there is improvement in levels of client satisfaction.6. Delivery of Customized Sector Solutions: Steer the development of innovative solutions tailored to the specific sector(s) needs which will allow Standard Bank to meet the sector(s) business requirements; High level, multi-product & cross-border solutions to enhance the delivery of customized services and products and SB’s positioning as the bank of choice in the sector(s).Maintain a proficient and relevant knowledge of products, pricing, services and capabilities across the team to ensure relevant and informed client conversations; Leverage research products offered by the bank for the client’s advantage and focus on enhancing cross-selling opportunities and originating profitable transactions in conjunction with the product areas.Continuously internally position the sector(s) in Standard Bank, by demonstrating the potential business opportunities and the need for the bank to operate in the sector(s); Gain internal support and buy-in across divisions that will support the achievement of business objectives.7. Provide internal Leadership & Guidance: Provide a framework under which all should operate to ensure the necessary controls; monitoring and support are in place to achieve high levels of client service and solutions development; Ensure leadership and guidance of resources allocated to sector(s) clients.Embed the client engagement model within the strategy and act as facilitator between business units on deployment of resources to the sector(s) with a focus on risk optimization, efficient limit and capital utilization and maximizing profitability; Oversee robust allocation of resources and the effective management of Bank Relationship Management Teams across relevant geographies and the strategic use of capacities.Act as the "first line of defense" as required by the Credit Standard; Early warning of portfolio stress communicated to all relevant stakeholders.Provide sector leadership at various Risk fora; Aligned objectives between Sector and Credit8. Credit and Risk Management: Oversee the level of exposure and set limits within the bank’s risk appetite for the particular sector(s); Systematic risk management and mitigation approach.9. People Management: Lead and continuously develop resources and build a credible and capable sector(s) team; Credible and effective sector(s) team that have the skills to respond to the clients’ requirements.Qualifications, Skills and Experience:  The ideal candidate for the Standard Bank Career Placement should hold Undergraduate qualifications, preferably in a discipline relevant to the specific sector(s) or equivalent. Possession of other relevant qualifications including post graduate qualifications such as an MBA is considered a bonusAt least seven years of relevant experience (specific industry sector experience, such as dealing with industry stakeholders at an Executive level, will be considered an advantage). At least 3-5 years in a leadership role.Past experience in Client Coverage is an added benefit.All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.
13 February 2012
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Jobs at Stanbic Bank Uganda Limited

Job Title: Manager, Procurement
Main Purpose of the Job:
This is a managerial position, reporting to the head of operations.
Key accountabilities:
• Implement the bank’s procurement system, policies and procedures, and initiate reviews where necessary, taking advantage of applicable world-class supply chain management concepts and keeping a high level of integrity in the procurement function
• Manage the tendering process and secretariat for the Tender Committee
• Maintain the records of Capex items, incuding monthly reports to the center
• Manage the asset disposal process
• Observe specified security policies, physical security, access control and systems control

Qualifications and Knowledge
• Bachelors Degree in Management sciences. A degree or diploma in materials management/ supply chain management
• Diploma in chartered Institute of Purchasing 7 Supply (CIPS)
• Computer literacy, negotiation skills

Experience:
• 3 years in procurement and supply chain management environment
• Proficiency in Microsoft excel spreadsheet is a must

Personal Competencies:
• A structured and organized individual, with an eye for attention to detail
• A strategic thinker who understands the business and is able to have an end to the perspective

How to Apply:
If you believe you have the required qualifications and experience, please send your application and detailed CV and academic certificates to:

Head of Human Resources,
6th Floor, Crested Towers, Short Tower
Stanbic Bank Uganda Limited
P.O Box 7131, Kampala

Deadline: 20th February 2012

06 September 2011
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Latest Banking Job- Client Care Officer Career in Stanbic IBTC Bank Nigeria

POSITION: CLIENT CARE OFFICER
Job ID7330
Location Nigeria
Division TPS
Position Category Transactional Product Services
Employment Type Part Time – Permanent
Shift Yes
Regulatory Approval Yes

Division Proposition
The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three specialised functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our Transaction Products Services Operations team now needs an experienced and highly capable Client Care Officer to optimise our range of TPS solutions.
Position Description
RESPONSIBILITIES

• A corporate customer care team with focus on sales support (inclusive but not limited to all TPS products), account opening and documentation with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• Ensure successful after sales service by client services of all solutions delivered to the client
• Maintain a proactive means of identifying customers’ needs and service preferences.
• Risk identification and management – Ability to identify, accurately access and appropriately act on all aspects of risk associated with their specialist area, division and interdependent projects/ areas (including their client base, products, systems and services).
Required Skills and Qualifications
Relevant Degree (B.Sc)

Minimum of 2/3 years customer service inclusive of branch operations job experience. Good understanding of Finacle, Transaction Services, Trade Services, Credit deal processing, Customer care, Cheque Clearing cycles and other internal transaction processes will be required
Required Competencies
Strong verbal and communication skills, Customer service person and a result oriented person and also a good team player. .A good understanding of the entire Bank’s full range of products.
.A basic knowledge of branch operations . .A basic knowledge of regulations governing the management of financial services.
.Understanding the branch service standard and practice.
.Computer literacy
.High degree of intelligence, communication and analytical skills i.e communicate effectively at all levels, take initiative, excellent listening skills
.Strong Customer Focus and continuous interface and Strong interdepartmental skills, high customer service ethic and responsibility
.Team Player, Decisive, Adaptable to change
.Planning and Organizational Skills
.Conflict Management Resolution skills
.Willingness to learn and share knowledge
.Honest, reliable, well mannered, resilient, patient

click here to apply 

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View the original article here

no image

Latest Banking Job- Client Care Officer Career in Stanbic IBTC Bank Nigeria

POSITION: CLIENT CARE OFFICER
Job ID7330
Location Nigeria
Division TPS
Position Category Transactional Product Services
Employment Type Part Time – Permanent
Shift Yes
Regulatory Approval Yes

Division Proposition
The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three specialised functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our Transaction Products Services Operations team now needs an experienced and highly capable Client Care Officer to optimise our range of TPS solutions.
Position Description
RESPONSIBILITIES

• A corporate customer care team with focus on sales support (inclusive but not limited to all TPS products), account opening and documentation with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• Ensure successful after sales service by client services of all solutions delivered to the client
• Maintain a proactive means of identifying customers’ needs and service preferences.
• Risk identification and management – Ability to identify, accurately access and appropriately act on all aspects of risk associated with their specialist area, division and interdependent projects/ areas (including their client base, products, systems and services).
Required Skills and Qualifications
Relevant Degree (B.Sc)

Minimum of 2/3 years customer service inclusive of branch operations job experience. Good understanding of Finacle, Transaction Services, Trade Services, Credit deal processing, Customer care, Cheque Clearing cycles and other internal transaction processes will be required
Required Competencies
Strong verbal and communication skills, Customer service person and a result oriented person and also a good team player. .A good understanding of the entire Bank’s full range of products.
.A basic knowledge of branch operations . .A basic knowledge of regulations governing the management of financial services.
.Understanding the branch service standard and practice.
.Computer literacy
.High degree of intelligence, communication and analytical skills i.e communicate effectively at all levels, take initiative, excellent listening skills
.Strong Customer Focus and continuous interface and Strong interdepartmental skills, high customer service ethic and responsibility
.Team Player, Decisive, Adaptable to change
.Planning and Organizational Skills
.Conflict Management Resolution skills
.Willingness to learn and share knowledge
.Honest, reliable, well mannered, resilient, patient

click here to apply 

Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.


View the original article here

no image

Latest Banking Job- Client Care Officer Career in Stanbic IBTC Bank Nigeria

POSITION: CLIENT CARE OFFICER
Job ID7330
Location Nigeria
Division TPS
Position Category Transactional Product Services
Employment Type Part Time – Permanent
Shift Yes
Regulatory Approval Yes

Division Proposition
The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three specialised functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our Transaction Products Services Operations team now needs an experienced and highly capable Client Care Officer to optimise our range of TPS solutions.
Position Description
RESPONSIBILITIES

• A corporate customer care team with focus on sales support (inclusive but not limited to all TPS products), account opening and documentation with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• Ensure successful after sales service by client services of all solutions delivered to the client
• Maintain a proactive means of identifying customers’ needs and service preferences.
• Risk identification and management – Ability to identify, accurately access and appropriately act on all aspects of risk associated with their specialist area, division and interdependent projects/ areas (including their client base, products, systems and services).
Required Skills and Qualifications
Relevant Degree (B.Sc)

Minimum of 2/3 years customer service inclusive of branch operations job experience. Good understanding of Finacle, Transaction Services, Trade Services, Credit deal processing, Customer care, Cheque Clearing cycles and other internal transaction processes will be required
Required Competencies
Strong verbal and communication skills, Customer service person and a result oriented person and also a good team player. .A good understanding of the entire Bank’s full range of products.
.A basic knowledge of branch operations . .A basic knowledge of regulations governing the management of financial services.
.Understanding the branch service standard and practice.
.Computer literacy
.High degree of intelligence, communication and analytical skills i.e communicate effectively at all levels, take initiative, excellent listening skills
.Strong Customer Focus and continuous interface and Strong interdepartmental skills, high customer service ethic and responsibility
.Team Player, Decisive, Adaptable to change
.Planning and Organizational Skills
.Conflict Management Resolution skills
.Willingness to learn and share knowledge
.Honest, reliable, well mannered, resilient, patient

click here to apply 

Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.


View the original article here

09 February 2011
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Vacancies at Stanbic Bank

We are seeking to recruit suitably qualified employees to fill the following vacancies:

1. Branch Managers: SBG 09/10 (10 positions)
This is a managerial role in the Personal and Business Banking Department.
The job holders will lead the branch teams with the objectives of; driving sales
performance, providing efficient customer service delivery and maintaining effective
systems of control to reduce exposure to risk. The job holders will report to the Regional
Manager.


Key accountabilities will include:

Driving Sales Performance
• Driving sales performance regarding migration, cross-selling and lead generation
• Ensuring that the team is effectively trained to utilise sales skills to increase market
share and achieve set targets

Customer Service
• Ensuring that customer service standards are set and maintained in line with the
requirements of each market segment
• Ensuring that customer complaints are monitored and trends and root causes
identified and addressed at source to prevent recurrence
• Ensuring that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel Risk Management
• Ensuring compliance with agreed levels of authority, legislation and laid-down instructions in all areas of operation
• Managing assets and cash holdings through the utilisation of physical and system security controls
• Managing expenditure to ensure that controllable costs are within budget People Management
• Monitoring and managing the performance and development of management and team leaders within the area


Personal competencies include:
• Ability to communicate clearly, verbally and in writing, when interpreting and
explaining information relating to business plans, strategy, product benefits, service
provision, etc
• Good presentation and negotiation skills
• Ability to convey factual information clearly
• Ability to question, probe and clarify information in a diplomatic manner
• People management skills, including team building, motivation, team goal planning
and the ability to use team expertise to full advantage
• Being socially confident, quick to establish rapport and able to maintain good
relations even when communicating disagreeable information to customers
Ideal candidate profile:
• A degree in either economics or any business related discipline
• At least 4 years banking experience as a supervisor
• In-depth knowledge of banking policies and procedures
• Knowledge of the retail banking value proposition
• Thorough knowledge and understanding of local target market profiles
• Experience in managing a diverse range of people and activities are essential
• Excellent verbal and written communication skills
• Ability to work in and lead a team

2. Customer Consultants: SBG 08 (20 positions)
This is a supervisory role in the Personal and Business Banking Department.
The job holder will provide customer sales and service-oriented experience for new and
existing personal market customers. The job holder will also be tasked to drive sales
performance regarding migration, cross-selling and lead generation.
The job holder will report to the Branch Manager.

Key accountabilities will include:
Sales
• Identifying customer needs effectively and opening new accounts accordingly
• Cross-selling products effectively
• Increasing branch advances through responsible lending practices
• Selling the bank’s products proactively Customer Service
• Ensuring that customer service standards are set and maintained in line with the
requirements of each market segment
• Ensuring that customer needs are anticipated and met through provision of
appropriate products and services via the most suitable channel  Risk Management
• Implementing all the required steps and controls when opening accounts to minimise
the risks associated with new business e.g. by gathering accurate data
• Ensuring initial pre-screening according to product criteria Personal competencies include:
• Good written communication and interpersonal skills
• Ability to convey factual information clearly
• Ability to listen and probe effectively to determine the customer’s real needs
• Being result-oriented and committed to meeting set targets and deadlines
• Being a team player


View the original article here