Head of Retention,Career Opportunity in Uganda, Jobs in Uganda, at MultiChoice Uganda Limited (DSTV Pay TV Provider)
PricewaterhouseCoopers Limited wishes to recruit for its Client, MultiChoice Uganda Limited which is a leading operator of pay television in Uganda.The Head of Retention will be responsible for managing all aspects of the business’ retention of subscribers through the development of an overall retention strategy for business growth and overall coordination, functional management and leadership of all retention activities of the business.Key Duties and Responsibilities: · In charge of the design and implement a customer retention strategy that is aligned to the business strategy;· Steer customer retention through design and implementation of customer retention programs;· Work in liaison with all business units and relevant corporate divisions in rolling out the customer retention strategy;· Keenly track and monitor the financial impact of new and existing products, including revenue growth;· Design and implement Information management policies that cover identification of subscriber niches and the implementation of the necessary information;· Undertake market and business Intelligence to keep track on business health and market movement;· Manage trend analysis and opportunity identification;· Actively facilitate awareness and information sessions to all stakeholders through ensuring effective communication and dissemination of all retention related information; and· Implement and post evaluate ail inbound and outbound campaigns at (Head-office and regions).· Perform any other duties as may be assigned by the supervisor or his / her designateQualifications, Skills and Experience: · The ideal candidate for the Pay TV Digital Provider job opportunity should preferably hold a University Degree in Commerce, a Master’s Degree in Business Administration or any other related field from a recognized university; and· At least four to six years’ experience in a similar position in the service sector and a certificate in Customer Relationship Management will be an added advantage.· The applicant should have a background and demonstrable understanding of customer retention initiatives;· Possess excellent negotiation, management and interpersonal skills;All qualified candidates should send their applications and curriculum vitae to hr.s@ug.pwc.com.Deadline: Friday, 30th January 2015.
