Relationship Manager - Commercial Business Banking Job Opportunity - Barclays Bank UK

Organisation: Barclays Bank UK

Duty Station: Kampala, Uganda

Reports to: Head Commercial – Business Banking

Barclays

is a British multinational banking and financial services company headquartered

in London. It is a universal bank with operations in retail, wholesale and

investment banking, as well as wealth management, mortgage lending and credit

cards. It has operations in over 50 countries and territories and has around 48

million customers. As of 31 December 2011, Barclays had total assets of US$2.42

trillion, the seventh-largest of any bank worldwide.

Job Summary: The primary objective of the Relationship Manager

– Commercial Business Banking is to maximise risk-adjusted portfolio

contribution. The jobholder will manage and sustain a portfolio of Commercial

Banking customers, building long term relationships founded on efficient and

reliable support for their business. This is achieved particularly through

quick risk decisions and managing consistency and quality of operational

service. The jobholder will be responsible for business development both with

new customers and with existing customers where they are expected to increase

“wallet share”.

Key Duties and Responsibilities: 

1. Sales and Service- 40%

• Grow the portfolio profitability by
  
  identifying new and existing customer potential including sales
  
  opportunities and new product promotion initiatives.


• Carry out customer meetings that have well
  
  defined call objectives, desired outcomes and a well-constructed plan.


• The incumbent will deal with and find
  
  solutions to customer complaints


• Communicate all key messages to customers
  
  including agreed service standards, negotiated pricing, relationship team
  
  contact points (including introductions to new personnel) and new product
  
  changes


• Carry out annual and if appropriate, interim
  
  reviews of customers borrowing facilities


• Conduct annual and if appropriate, interim
  
  reviews with non-borrowing customers


• Determine the products that are most
  
  effective in meeting customers’ needs and be able to sell these at short
  
  notice both reactively and proactively


• Provide leadership in areas of expertise,
  
  particularly in the structuring of credits and the provision of products
  
  and services to customers.

2. Business

Management-30%

• Manage performance against key financial
  
  (risk-adjusted contribution) sales, service and operational targets.


• The incumbent will consult customer
  
  owners/managers on financial/ credit issues and general business
  
  practice/ideas.


• Work in liaison with the Head of Commercial
  
  Banking in driving and delivering business performance in the country


• Research, create and follow up on a target
  
  list for potential new business


• Identify priority customers using the
  
  Customer Relationship Planning templates to assess their present and
  
  potential contribution.


• Work closely with the Associate Relationship
  
  Managers and Credit Managers to ensure that credit applications for new
  
  and existing facilities are correctly prepared in accordance with existing
  
  policies/guidelines.


• Control the quality of the portfolio, using
  
  available triggers and adherence to Risk management guidelines and
  
  policies

3. Colleague Management

30%

• Support team members to identify strengths
  
  and weakness in their own skills and attributes, review their
  
  self-development plans and ensure training and development needs are
  
  accommodated.


• Coach team members on relationship
  
  development, service quality and risk management.


• Assess Associate Relationship Managers on
  
  performance against contract. Review and input Performance Development
  
  Reviews.

Qualifications, Skills and Experience: 

• The applicant should have detailed knowledge
  
  of the Core set products


• For Complex products, will have a detailed
  
  knowledge of the requirements of the more sophisticated customers


• Broad understanding and good knowledge of the
  
  products and services available in the SME Banking Sector is also required


• A broad understanding of policies and
  
  strategies within the country as they relate to the demands of the
  
  customer base


• A detailed understanding of Country and CBRM
  
  guidelines and credit risk policies


• Working knowledge of the Barclays Africa
  
  Change Governance Framework


• Solid understanding of value based management
  
  principles


• Exceptional relationship and interpersonal
  
  skills


• Strong selling and negotiation Skills


• Excellent presentation skills


• Relationship Skills


• Credit Risk Skills


• Leadership and Team Skills


• Excellent communications Skills


• Commercial/sales focus is preferred


• Business development


• High degree of innovative


• Adaptability


• Good decision making skills


• Internal and external senior risk assessment
  
  and management


• Good influencing and negotiation skills


• Man-management/development


• Skills in performance management

If

you feel challenged by any of the above positions, and believe you can deliver

on key deliverables as outlined above, upload your application letter, current

curriculum vitae and photocopies of academic certificate to our recruitment

website detail below:

Barclays

is an equal opportunity employer that recruits, develops and promotes people on

merit, and rewards outstanding performance, regardless of background and

gender.

For

queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  8^th April,

2016