DESCRIPTION OF TASKS

*To ensure that all administrative tasks in the branch, according to the East Africa Training Manual/NSA Origination procedures are strictly adhered to.
*To ensure that credit granting (affordability calculations), are done according to the East Africa Training Manual/NSA Origination procedures, and are strictly adhered to.
*To ensure that all loan application are captured on NSA correctly and accurately.
*To manage the filing process by:
*Ensuring that all loan application have the necessary documentation
*Maintaining files as per the prescribed standard and format
*Updating the Repayment Control Sheets on a daily basis
*To ensure that the correct Procedures are followed when:
*When Receipting payments
*When Reporting on payments
*Updating the clients files and other branch reports.
*To monitor pending disburment lists and follow up on any variances daily.
*To ensure that reports and administrative requirements are submitted timeously.
*To ensure that all staff in the branch adhere to all Company policies and procedures at all times.
*To monitor, control and report on telephone usage in the branch through the completion of the Branch telephone register in respect of all calls made from the branch.

* Offer a professional, friendly and efficient service to customers focused on building relationships at all times by:
* Always acknowledging a person entering the branch.
* Greeting the client in a welcoming manner.
* Offering assistance before it is asked.
* Being friendly and accommodating.
* Listening attentively to the client's needs and suggesting a suitable product.
* Seeing every client as a potential sales opportunity.
* Forward all successful sales leads to the Branch Manager for allocation to the loan officers
* Ensure that all customer complaints are recorded in the "Customer complaints register".
* Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all actions taken to resolve the complaint and that the customer receives regular feedback regarding progress.
* Ensure that you are conversant with all services and products offered by the company.

* Ensure that you contribute to the profitability of the branch by meeting repeat and walk in sales leads targets set by management
* Assist the Branch Manager and contribute to marketing initiatives.
* Distribute marketing material as and when instructed by the Branch Manager.

* Assist the Branch Manager in keeping the branch and your work area neat at all times.
* Ensure that the marketing material in the branch is neatly displayed and that display windows are clean at all times.
* Advise the Branch Manager timeously on the ordering of additional marketing material.
* Ensure that maintenance issues are reported to the Branch Manager.

* Ensure that you update and maintain the asset register on a monthly basis
* Ensure that staff in the branch use equipment for the purpose intended.

* Attend training and meetings as and when requested by management.
* Ensure that you are presentable at all times and that you adhere to the company's dress code.
* Ensure that you submit your annual leave planning to your manager in January of each year.
* Ensure that you complete your attendance register daily and that you submit it to your manager for verification.
* Ensure that company procedure pertaining to security is maintained and that you adhere to the company policy in regard to securing branch keys.
* To take the necessary steps in the event of theft, burglary or fire.
* To perform any additional duties over and above the ones listed in this job description as and when required by Management.

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Job Title: SUPERVISOR OPERATIONAL GUIDELINES & PUBLIC AWARENESS (1 VACANCY) REF. DSC 15/70/02 [31] SALARY SCALE: UGANDA GOVERNMENT SCALE - KCCA 6 AGE: 28 YEARS AND ABOVE MINIMUM QUALIFICATION AND WORKING EXPERIENCE: Applicants should be Ugandans holding an Honors Bachelor’s Degree either Economics or Law or Business Studies/Administration/Commerce or Taxation and Revenue Administration or any other course closely related to any of the above fields plus a minimum of a Post Graduate Diploma in any of the above fields. A minimum of a certificate in Specialized Training (Taxation and Revenue Administration) from recognized University/Institution will be an added advantage. Applicants should have a minimum of five (5) years working experience, three (3) of which should have been gained at Senior Officer level in Government or equivalent Supervisory level of relevant experience from a reputable organization. PSC EXTERNAL ADVERT NO. 5/2012 28 He/she should have the following Key competences: Proven integrity and confidentiality, Management and supervision, oral and written communication, Strategic thinking and planning, setting up a team and developing subordinates, interpersonal relations, proven integrity and confidentiality. DUTIES:- The incumbent will be responsible to the immediate Supervisor for performing the following duties:- ? Coordinating the development and implementation of the tax training programmes in line with the Directorate guidelines ? Monitoring the development of operational guidelines for all tax heads in line with the Directorate guidelines and applicable laws ? Developing public awareness campaigns to sensitize staff about their obligation to pay tax in line with the Authority guidelines and applicable laws ? Evaluating Tax Education & Information needs and design new business advisory services for delivery to Tax Payers in line with the Tax advisory procedures and guidelines. ? Interpreting , simplify the Tax laws, rules and regulations and develop Tax Payer guides in line with the KCC Act and corporate plan ? Managing the performance and Development of staff in line with the performance management guidelines ? Any other duties as may be assigned from time to time. How to Apply: PSC EXTERNAL ADVERT NO. 5/2012 1 THE REPUBLIC OF UGANDA PUBLIC SERVICE COMMISSION Applications are invited from suitably qualified Ugandan to fill the following vacant posts in Kampala Capital City Authority (KCCA) and other Government Ministries. Applications should be submitted in triplicate on Public Service Form No.3(2008) accompanied by one summary form with a passport size photograph to the Secretary Public Service Commission, Kampala to be received not later than 25th May 2012. The application forms are obtainable from the Public Service Commission Office, 2nd floor Farmers, House, Parliament Avenue, Kampala, Ministry/Department Headquarters and District Service Commission Offices. The details of the advertisement including but not limited to duties of each post and reporting hierarchy as well as the application forms can be accessed from the Public Service Commission website on www.psc.go.ug or KCCA website on www.kcca.go.ug. As proof of experience where required, applicants MUST attach the relevant documents such as Appointment, confirmation or related document. Applications should bear the title of the post as well as the reference number specified against the vacancy. Each Application form should bear the words PSC EXTERNAL ADVERT 5/2012 on the first page of the form Applicants should clearly indicate the first and second choice against the post where applicable and must not apply for more than two posts. Applicants should attach three sets of certified photocopies of their certificates and testimonials, plus three recent certified passport size photographs. Failure to comply with any of the requirements or information indicated or specified in this Advert will lead to automatic disqualification. Applicants who shall not hear from the Public Service Commission on completion of the selection exercise should consider themselves unsuccessful. Deadline: 25th May 2012

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