Vacancies at Stanbic Bank

We are seeking to recruit suitably qualified employees to fill the following vacancies:

1. Branch Managers: SBG 09/10 (10 positions)
This is a managerial role in the Personal and Business Banking Department.
The job holders will lead the branch teams with the objectives of; driving sales
performance, providing efficient customer service delivery and maintaining effective
systems of control to reduce exposure to risk. The job holders will report to the Regional
Manager.

Key accountabilities will include:
Driving Sales Performance
• Driving sales performance regarding migration, cross-selling and lead generation
• Ensuring that the team is effectively trained to utilise sales skills to increase market
share and achieve set targets

Customer Service
• Ensuring that customer service standards are set and maintained in line with the
requirements of each market segment
• Ensuring that customer complaints are monitored and trends and root causes
identified and addressed at source to prevent recurrence
• Ensuring that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel Risk Management
• Ensuring compliance with agreed levels of authority, legislation and laid-down instructions in all areas of operation
• Managing assets and cash holdings through the utilisation of physical and system security controls
• Managing expenditure to ensure that controllable costs are within budget People Management
• Monitoring and managing the performance and development of management and team leaders within the area

Personal competencies include:
• Ability to communicate clearly, verbally and in writing, when interpreting and
explaining information relating to business plans, strategy, product benefits, service
provision, etc
• Good presentation and negotiation skills
• Ability to convey factual information clearly
• Ability to question, probe and clarify information in a diplomatic manner
• People management skills, including team building, motivation, team goal planning
and the ability to use team expertise to full advantage
• Being socially confident, quick to establish rapport and able to maintain good
relations even when communicating disagreeable information to customers
Ideal candidate profile:
• A degree in either economics or any business related discipline
• At least 4 years banking experience as a supervisor
• In-depth knowledge of banking policies and procedures
• Knowledge of the retail banking value proposition
• Thorough knowledge and understanding of local target market profiles
• Experience in managing a diverse range of people and activities are essential
• Excellent verbal and written communication skills
• Ability to work in and lead a team

2. Customer Consultants: SBG 08 (20 positions)
This is a supervisory role in the Personal and Business Banking Department.
The job holder will provide customer sales and service-oriented experience for new and
existing personal market customers. The job holder will also be tasked to drive sales
performance regarding migration, cross-selling and lead generation.
The job holder will report to the Branch Manager.

Key accountabilities will include:
Sales
• Identifying customer needs effectively and opening new accounts accordingly
• Cross-selling products effectively
• Increasing branch advances through responsible lending practices
• Selling the bank’s products proactively Customer Service
• Ensuring that customer service standards are set and maintained in line with the
requirements of each market segment
• Ensuring that customer needs are anticipated and met through provision of
appropriate products and services via the most suitable channel  Risk Management
• Implementing all the required steps and controls when opening accounts to minimise
the risks associated with new business e.g. by gathering accurate data
• Ensuring initial pre-screening according to product criteria Personal competencies include:
• Good written communication and interpersonal skills
• Ability to convey factual information clearly
• Ability to listen and probe effectively to determine the customer’s real needs
• Being result-oriented and committed to meeting set targets and deadlines
• Being a team player

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