Free Interview Advice For Customer Service Jobs.

Consider this, you have been called for a customer service job interview or a position requiring someone with good customer service skills either because you are good at it or you have it well highlighted in your CV and cover letter, so how will you present yourself in the interview?

Most of us tend to think that customer service is all about, answering client’s questions and handling their complaints. So you walk right to the interview room and there you are, you voice suddenly goes down, you barely keep an eye contact with the interviewer and all you can say to support your customer skills is “I am good with people” how? Being talkative and social is beside the point.

Customer service jobs require maturity, an engaging mind, good listening skills and ability to identify customer’s needs and assist as appropriate.

Juzi juzi I happened to go to the bank to make a transaction so when my turn came ,I presented myself at the counter and guess what, the lady Teller barely looked up to acknowledge my presence and goes on to work on her computer for about five minutes before she finally looked up with capital attitude and waited for me to speak…well, I simply said Hi, gave her my bank slip and forgave her for what I may never understand .

She might have had a bad day, a quarrel with her supervisor or just in low moods which can happen to anyone but did I have to suffer her wrath? I mean, she must know customer service that’s why she’s at the front counter in the first place.
A Customer Service Representative says the right things and transacts the business not only with efficiency but also with an air of difference and like everyone else, customer service Officers/Representatives ought to treat clients you with courtesy and respect and be show the same in return.

On the other hand, if a customer service provider shows a sincere willingness to serve and makes an earnest attempt to get it right but misses a few of the key skills, you’ll still appreciate their efforts and in most cases, feel satisfied.
Customer service-whether that means selling clothes or fixing electronics is an intrinsically rewarding profession.

The people who understand this fact are the ones who excel and who help to distinguish their company from its competitors. If you have served customers before you know how crazy it can get, because it means dealing with people of all backgrounds, some rude, some polite others just stubborn but at the end of the day, your job should matter more.

Your boss is certainly aware of the things you have to go through that even he himself wouldn’t know how to handle therefore they are relying on you entirely to project the company’s image in the best way possible out there.
Professions that deal directly with clients can be very successful.

How many times have you referred your friends to a certain boutique, restaurant and even estate kiosk because the people in charge are very friendly and helpful to customers? If you are in sales for example, the only way to close a deal is by saying the right words to your prospects and even when they were not for the idea to buy your products or services, your approach does the magic.

Every time you apply for a job that requires customer service skill, be assured that the interviewers will focus more in finding this skill in you than on the papers you’ll present to them. Better still, customer service does not focus more on the academic qualifications. If you are good at it but lack the papers, consider using the skill itself to your advantage.

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