30 May 2016

Earn over 29m Annually as Telephone Operator/Receptionist at United States US Embassy / Mission



Organisation: United States

US Embassy, US Mission in Uganda


Duty Station: Kampala,

Uganda


Salary Grade: FSN-3 (Ugshs

29,144,837 to 42,715,636 p.a. inclusive of allowances)

Vacancy Announcement Number: 51-16


The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over

30 years.  Ambassador Deborah R. Malac currently heads the U.S Mission to Uganda. 

The Mission is composed of several offices and organizations all working

under the auspices of the Embassy and at the direction of the Ambassador.


Among the

offices operating under the U.S Mission to Uganda are:


·        
United States Agency for International Development

(USAID)


·        
Centers for Disease Control (CDC)


·        
Peace Corps


Job Summary: The Telephone

Operator/Receptionist will support the US Embassy by serving as its Switch

Board Operator.


Key Duties and Responsibilities: 


Operate

the switch board:


·        
Receiving calls from both outside callers and

intercom, redirecting calls to the intended recipients.


·        
Placing calls for Mission personnel who do not have

access to outgoing lines, while recording them to identify official or personal

calls.


·        
Answering telephone call inquiries where possible,

especially for those in need of consular services. Forward calls to the

respective offices for answers as well as providing general information such as

relevant website addresses, information and directories.


·        
Coordinate conference rooms booking for meetings /

workshops by using the calendar to send out confirmations as well write and

correct conference room notices.


·        
Give out Dip Note numbers to offices that need them

for use by the Ministry of Foreign Affairs in Uganda, while keeping an up to

date record of dip  notes issued on the

computer.


·        
Work closely with the security reception about

incoming visitors by following up on phone directly with the concerned State /

USAID employee or section for further guidance on disposition of the visitor.


·        
Distribute mail and packages, in the absence of the

Mail Room Clerk and the Back Up.


·        
Act as a backup Time Keeper for Time and Attendance


·        
In charge of backing up and updating the Mission

Phone Directory list.


·        
Perform any other duties as may be assigned by the

Supervisor.


Qualifications, Skills and Experience:


NOTE:  All

applicants must address each selection criterion detailed below with specific

and comprehensive information supporting each item.


·        
The US Embassy Telephone Operator/Receptionist should

hold an A’ level secondary certificate with secretarial skills at

post-secondary level (minimum 2 years) with subjects in Secretarial skills,

office administration & Customer care.


·        
At least two years’ receptionist experience is

required.


·        
Working knowledge of clerical procedures and

correspondence styles, Mission structure and knowledge of who is who among the

chancery and GSO contacts in Kampala is required.


·        
Excellent typing, computer skills, ability to deal

with the public, run the switchboard and handle conflicting demands is

required.

·         Language

Proficiency:
List both English and host country language(s) by

level and specialization. Level III English ability is required.





All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:

  • Download a completed and signed Universal Application for Employment as a Locally Employed Staff, Download it Here.

  • Any additional documentation that supports or addresses the requirements listed above (e.g. transcripts, degrees, etc.)


By email at KampalaHR@state.gov


NB: Your application will be reviewed if you have fulfilled all the requirements including submission of standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) in a single attachment (No Zipped files, Links or Multiple Attachments) and should not exceed 10MB. Please clearly indicate the position number and title you are applying for on the DS-174 form.


The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.





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