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Showing posts with label Stanchart. Show all posts
Showing posts with label Stanchart. Show all posts
11 December 2014
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Standard Chartered Bank (Stanchart) Careers - Country Head, Financial Crime Compliance (FCC)


Organisation: Standard Chartered Bank (Stanchart)Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Key Duties and Responsibilities:  1. Establish measures to identify suspicious activity and report to the relevant authorities locally. Quality testing financial crime surveillance and intelligence outputs from Detica. Providing second line assurance to business and functional management that these capabilities are managed to industry standards. Where Detica is not deployed, the Country Head of FCC Operations must carry out quality testing of the exception reports.Offer assurance to local management that AML / CFT / Sanctions Compliances are managed within the country. 2. Provide financial crime surveillance and intelligence capabilities to monitor CB and WB customers and staff for unusual activity and to escalate issues that require review or investigation: Actively monitor developments in external/internal financial crime Compliances including trends. Develop responses and advise the business on financial crime Compliances and trends. Identify trends of significant fraud and money laundering through regional metrics. Build, maintain and manage relationships with FCC Operations vendors in the country so that external specialist support is available when required. Carry out financial crime Compliance assessments to identify country level Compliances. 3. Provide investigation capabilities: Support the Regional FCC team in conducting significant investigations. Carry out investigations in line with the Group standards for investigations in the country / region including case management, data capture and reporting. 4. Implementation and management of Speaking Up in country with assistance from Regional Head of FCC.  Speaking Up cases received directly in country must be updated in Enterprise Investigation Management (“EIM”). 5. Lead Anti-Bribery activities in country; form an Anti-Bribery network of business and functional representatives in country; perform gap analysis between the Group Anti-Bribery policy and procedures and Country Requirements (laws and regulations); maintain awareness of the Groups Anti-Bribery programme; training on Group Anti-Bribery policy and procedures. 6. Relationship Management with law enforcement. Attending court cases where required. Coordination of business to provide a response to local production orders, court orders, request for information from regulators or law enforcement agencies. 7. Ensure the co-ordination with GIA to ensure adequate oversight and tracking of remediation of surveillance and investigations related audit findings in the first line. 8. Co-ordination with Country Compliance to ensure adequate oversight and tracking of remediation of surveillance and investigations related Regulatory findings. 9. Attendance at appropriate local Compliance Committees where required.Qualifications, Skills and Experience:  The candidate should have attained degree level qualification Hold a professional Qualification e.g Certified Fraud Examiner(CFE) & Association of Certified & Money Laundering Specialist (ACAM) - Added Advantage) Substantial experience in the financial services industry and FCC management. In relation to AML, the job holder should: Good knowledge of the Group, the Policies, Procedures and Standards relating to Financial Crime Compliance, as well as knowledge of the local regulations and legislation on AML/CTF and sanctions. Excellent analytical and decision making skills. Strong responsibility and organisation skills. Strong drafting skills. Excellent negotiation and communication skills – written and verbal including presentation skills. Strong learner, intellect and relater. Possess the ability to work independently with minimal supervision and to complete tasks in timely manner. Self-motivated and self-reliant, with the ability to provide practical and effective advice. Inclusive style and good listening skills are required. Being able to accept challenge, listen to the other point of view and adapt your approach accordingly is essential. Good judgement. Excellent collaborative and team playing skills. Diplomacy, empathy and a ‘can-do attitude’. Politeness, sensitivity and the ability to gently, but professionally stand your ground when needed. An inquisitive approach to practices, procedures and specific transactions. Personal authority and integrity. Independence, creativity, resourcefulness and resilience. Computer literacy i.e. working knowledge of MS Office suite particularly Word, Excel and PowerPoint. Possess ability to assess risk, strong leadership qualities, excellent interpersonal skills and multi cultural awareness and sensitivity. Good knowledge and understanding of the key features of relevant FCC laws and regulations that affect the Group.NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now.
05 November 2014
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Several Fresh Graduate Management Trainee Jobs - Standard Chartered Bank (Stanchart)


Organisation: Standard Chartered Bank (Stanchart)Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Standard Bank Group Management Trainee will be trained across all Markets, Wealth and Securities departments. Key Duties and Responsibilities:  Intuitively understand, help implement and ensure compliance with country and global Regulatory requirements Identify and repair strategic service delivery issues relating to technology, process, human resource and service quality. Identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses to promote “One Bank”. Work in liaison with business leaders to ensure that the services delivered by various operational platforms are of top quality and that customers needs and being attended to according to our service level agreements. Make sure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed. Ensure any non-standard processes are risk assessed and approved through the appropriate forum before delivery Focus on critical regulatory changes from SCB main global regulatory bodies (ESMA, PRA, FCA etc) Ensure implementation of Standard Operating Models Proactively work with the respective heads of the other countries across the extended region in identifying key and potential staff and ensuring that cross functional career development opportunities are available to staff with potential. Identify, drive and exploit, in country and x-border cross selling opportunities to maximize business revenue as well as to highlight Group network business opportunities to the Global Product Sales Heads.    Ensure that the integrated platforms of Client Service Group operate to the standards described above. Ensure effective management of budgets Organize regular (monthly or more frequent) Service Review Meetings (“SRMs”) with their hubbed operations counterparts.  This is imperative to demonstrate country’s continued focus on end to risk and service management not only within the country but between the country and GSSCs for hubbed operational services Fair Accountability – no audit fails; full remediation/root cause analysis and execution on failed audits & ops losses Actively participates in Country and/or Group meetings to help structure agenda and review/attain/improve/ benchmark service standards, e-initiation & compare pan-industry Develop and embed a high performance culture; Develop talent to ensure a high quality succession pipeline; Steer the improvement in people engagement; and ensure the team is resourced and trained sufficientlyQualifications, Skills and Experience:  The ideal candidates for the Banking Management Trainee vacancies should hold good University degree At least a year’s experience in Markets, Wealth and Securities departments ( Securities Services, Trust Services, Financial markets Operations) or Past experience in Trade Settlements Working knowledge of SeCCure/ OPICS/ CSD/USE  or any other related systemsNB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now.
10 October 2014
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Fresh Graduate Customer Care Unit Executive Jobs - Standard Chartered Bank (Stanchart)


Organisation: Standard Chartered Bank (Stanchart)Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Standard Chartered Bank Customer Care Unit Executive will be responsible for Complaints Management to achieve the require service standards for response to customer needs and queries (both external and internal customers)Key Duties and Responsibilities:  Responsible for establishing and execution of an end to end complaint management model.In charge of the development and execution of strategic initiatives to reduce complaints and enhance customer experience on service recovery.Accountability for day to day management of complaints including resolution of non-FTRs, root causes analysis and problem attrition.Steer and partner business and support function units in development and embedding enablers, critical to seamless execution in service.Support the Voice of frontline and Voice of Customer in providing feedback that will enable in process improvements.Support process improvements to enable complaint prevention and reduction – follow through on quick fixes to ensure gap resolution. For processes which require redesign, contribute insights to process owners, monitor quality and timeliness on enhancements implementation.Actively contribute and lead towards establishment of SLAs and critical service metrics across functional units.Ensuring timely processing of complaints logged into CEMS and customer feedback forms, by calling customers, escalating to relevant department/individual/branch and contacting the customer with a satisfactory resolution in a timely manner to deliver on Retail Clients turnaround time.Ensuring timely data entry on updates of actions taken to resolve the complaint into CEMS and contacting the customer to advice on resolution of complaint /feedback, ensuring that the customer is satisfied.Processing all customer complaints as per the service standards and ensuring they are adequately resolvedReviewing operational processes with the customer feedback department team to identify opportunities to streamline and improve services and minimise turnaround time.Identifying areas of weakness in service quality standards and recommending suitable options to improve the quality of service.Ensure maintenance of a healthy business environment through strict compliance with AML/CDD standards as defined by the Group and Local Regulatory Authorities Participate in and/or support the bank’s effort in combating money laundering activities by reporting suspicious transactions and adhering to the controls & procedures on “Customer Due Diligence” introduced to address money laundering prevention & compliance risk.Ensure robust quality audit checks & controls are embedded.Actively participate in initiatives and drive root cause elimination to create magical experiences.Complaints Management, Customer Service Standards & Continuous ImprovementProductivity Standards, Financial Performance & TechnologyTeam and Working RelationshipsRisk ManagementPersonal DevelopmentSocial Community InvolvementQualifications, Skills and Experience: The ideal candidate for the aforementioned Customer Care Unit Executive Banking Job should possess a University degree The applicant should have a credit in Maths and English at UCE OR it's equivalent.Good interpersonal skills Excellent communication, analytical and computer skills/computer literacyThe applicant should have a detailed understanding of the Group Customer Complaints guide and Country Complaints DOI.Possess the ability to set, monitor and assess achievement against performance targets, quality standards and service agreements for each team and aligns with the business.Ability to create a can do culture with rewards for good performanceAbility to  deliver pragmatic, tactical solutions – quick and cost effectiveAbility to manage upwards and across matrixHighly customer focused with high level of interpersonal and communication skills – listening, negotiating and trainingQuality focused proactive leader able to effectively communicate ideas to colleagues at all levelsGood knowledge of business processing management information systems, banking guidelines and company technology.Fair knowledge of core product, markets and main competitors.Logical with accurate eye for detailProactive, flexible and resilient team playerHigh degree of problem solving skills, negotiation skills and customer centric attitudePossess the ability to influence and engage others, including senior managers  and support functionsTotal integrity, clearly thinking and ability to work under time pressuresIdentifying underlying TCF risks in customer complaintsHigh level of judgement and awareness of group and local TCF and complaints.NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now.
07 September 2014
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Portfolio Manager-Standard Chartered Bank (Stanchart)

Title:                                        Portfolio Manager

Organisation:                    Standard Chartered Bank (Stanchart)

Duty Station:                     Kampala, Uganda

 About Stanchart:

Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

Key Duties and Responsibilities:

Generate new business via sales promotions, out marketing calls, presentations/ seminars and in branch contacts.Acquire customers and build relationships with existing SME customers.Overseeing the existing relationship to generate more business for the BranchResponsible for the active participation in branch sales strategy to execute branch action plans for meeting targets.Deliver the bank’s “Wealth Partner” value proposition to customers, via the “Plan, Build, and Protect” methodology.Ensure all accounts forwarded for opening are 100% compliant and that all accounts identified as pending LAO and in FIFI are rectified immediately.Ensure compliance with: “Guidelines and procedures on Customer Due Diligence” for account opening and guidelines and procedures on cross border account opening referral “issued by Group Business and operation risk.Controls and procedures on customer due diligence introduced to address money laundering and compliance risk.Guidelines for submission of suspicious transactions reports issued by Head of Legal and Compliance/Country Money laundering prevention officer.Ensure that the Money Laundering requirements are followed as follows:- Take all reasonable steps to verify the identity of our customers e.g. completing the CDD checklist for all your customersCompile and send prompt reports of suspicious transactions using the right internal channels.Ensure speak up policy is adhered toEnsure Mis- selling policy is adhered to

Qualifications, Skills and Experience:

The ideal candidate should be in position to adequately execute the roles and responsibilities as stipulated above.

NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

How to Apply:

If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now

https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=447392&

126 total views, 5 today

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Relationship Manager, Local Corpoorates-Standard Chartered Bank (Stanchart)

Organisation:            Standard Chartered Bank (Stanchart)

Title:                                 Relationship Manager, Local Corporates 

Duty Station:             Kampala, Uganda

About Stanchart:

Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

Job Summary: The Relationship Manager, Local Corporates will be responsible for the market and manage Corporate & Institutional Clients’ customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ business(es) to enhance profit

Key Duties and Responsibilities: 

Acquire profitable new customers for the Corporate & Institutional Clients Banking business through the creation, development and maintenance of high quality advisory relationships, that includes effective consultative selling and creative structuring of financial solutions (within segmentation boundaries)Support in creating a strong product offering by providing and responding to market feedbackSignificantly contribute to the growth of the Transaction Banking Business in order to increase share of wallet per customer and increase customer Loyalty. Increase uptake /utilization of Transaction Banking products.Effectively manage a portfolio of clientsUnderstand customers’ businesses and to anticipate their requirements through consultative selling.Match customers’ needs with product capabilities through presentation of tailored proposals.Negotiate terms and conditions with customers to maximise revenue and profitability.Proactively manage new and existing Customers names within the assigned transactional banking portfolio. Ensure the Bank’s share of wallet within the portfolio is grown and maintained in line with the Bank’s account plan for the customer.To maintain a revenue pipeline featuring Incremental revenue and run off in addition to the Business as usual revenue from the portfolio as part of effectively managing this process.Offer timely feedback and assistance to all areas within Corporate & Institutional Clients banking such that the voice of customer is incorporated into ongoing plans and initiatives.To keep focussed on trends and market intelligence i.e. keep abreast of market development and factors which impact on competitiveness of the products.Creatively tailor pre-cuts to meet individual customer/ and or target segment needs.Prepare account plans for the clients in existing portfolio, Identify opportunities for cross-selling and referral to other SCB lines through developing and maintaining a close understanding of customers’ businesses.Ensure all customer meetings have defined call objectives, desired outcomes and a well constructed customer plan.Assist in scoping the market for cross border deals and work as the lead in co-coordinating them.

Qualifications, Skills and Experience:   

The applicant should possess a university Degree with sales/sales management experiencePossess the ability to communicate at all levels of the organization both internally & externallyAbility to keep abreast on changes in the market, customer requirements, competitors responses and the bank’s ability to use information to identify new business opportunitiesExcellent interpersonal, communication, presentation and organizational skillsExcellent analytical skills


NB:
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

How to Apply:

If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now

Job Categories: Bank Jobs in Uganda.

637 total views, 4 today

17 July 2014
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Standard Chartered Bank (Stanchart) Careers - Branch Manager - Jinja Branch


Organisation: Standard Chartered Bank (Stanchart)Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Branch Manager will be;Taking lead of staff within the branch to effectively meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments Responsible for overall branch profitability In charge of creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements. Overall accountability for people management in the branch and must drive behaviours to enable optimal service quality to customers. In line with this, the Branch Manager will groom and develop talent for building bench strengths.Key Duties and Responsibilities:  1. Strategy Formulation & Execution, and Financial Management: Develop branch strategic plans in alignment to overall CB agenda Assess and articulate franchise strategy to maximizing the potential opportunities within the branch catchment area Drive execution of strategy, Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments Ensure effective execution of rigorous sales, service & operations management disciplines across the branch Optimize branch P&L and balance sheet performance as well as other financial KPIs 2. Customer Experience & Relationship Management: Steer the delivery of the Bank’s brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards) Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutionsPersonally role model as a customer-centric ambassador and engage key customers of branch Drive for overall coordination across key roles within branch to ensure seamless customer service Actively collaborate with Segment to facilitate up- streaming of customers Ensure sustained efforts of Relationship Managers & Personal Financial Consultants in deepening customer relationships and portfolio management 3. Leadership, People & Community Development: Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements Personally coach own team leaders to enable delivery of branch results and fulfillment of individual managers scorecard Assume personal responsibility for Branch Staff productivity and performance relating to portfolio, new sales, teller transactions, etc. Steer the building branch profile through strong internal & external networking & alliances building Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff Read, understand and comply with all provisions of the Group Code of Conduct Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable Awareness of all the policies and procedures issued in relation to money laundering prevention Ensure CDD compliance for all new to bank and existing customers. Ensure zero operational loss and effective complaint management. Effective reject management Report any suspicious transaction immediately to the supervising officer of Fraud ControlQualifications, Skills and Experience:  Proficiency in Sales and Service Products and Services Skills in Processes and Systems Risk Management & Compliance skills Business Management skills Skills in People Management Stakeholder Engagement & Professionalism Good leadership skills NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply NowFor More Ugandan Jobs, Please Visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
16 June 2014
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Standard Chartered Bank (Stanchart) Jobs - Employee Banking Officer


Organisation: Standard Chartered Bank (Stanchart)Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Employee Banking Officer will primarily be responsible for the acquisition of new business and deepen existing customer relationships for the mass affluent (excel banking segment for CRMs), while providing the appropriate service standards.Key Duties and Responsibilities:  Acquire customers and build relationship with existing customers. Active participation in branch sales strategy to execute branch action plans for meeting targets. Deliver the banks ‘’Right partner’’ value proposition to customers, via the ‘’Plan, build and protect’’ methodology. Ensure adherence and compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank.Guidelines and procedures on “Know your Customer” for account opening and “Guidelines & procedures on cross border account opening referral” issued by Group business and operations risk. Controls & procedures on “Know your Customer “and customer due diligence introduced to address money laundering prevention & compliance risk. Guidelines for the submission of suspicious transactions reports” issued by Head of Legal and compliance/ Country money laundering prevention officer.
Responsible for the Customer Data Protection Policy. Ensure that all money laundering requirements are followed as follows: Take all reasonable steps to verify the identity of our customers e.g completing the know your customer check list for all customers. Retain adequate records of identification, account opening & transactions. Make prompt reports of suspicious transactions using the Right internal channels.Qualifications, Skills and Experience:  The applicant must hold a University degree or equivalent. Possess Salesmanship energy and drive. Excellent interpersonal and communication skills. Strong customer service orientation. Possess good personal relations Sound knowledge of practices and theories. Good product knowledge. Possess the ability to plan and implement local sales promotions. Patience and tolerance.NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now
13 June 2014
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Customer Service Careers - Branch Service Manager at Standard Chartered Bank (Stanchart)


Organisation: Standard Chartered Bank (Stanchart)Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Branch Service Manager will primarily deliver quality service to customers via effective floor and traffic management. Key Duties and Responsibilities: Offer effective, efficient and superior service to customers. Oversee and / or recommend workflow changes for greater efficiency. Ensure that all customer queries and complaints are responded to within defined TAT. Responsible for the preparation of Service Quality reports. Ensure all front office desks are manned at all times. Responsible for Queue Management. Provide a one stop shop service in a consistent, professional manner by embracing all the branch values of being Courageous, Responsive, International, Creative and Trustworthy. Improve and maintain the Bank’s No 1 position in quality service. Deliver the agreed sales volumes. Maintain minimum standard of cleanliness and neatness in banking hall. Highlight operational issues. Record all customer complaints in a jotter/LMS. Resolve exceptional investigations and liase with other functions to ensure issues are resolved. Service recovery- turn an unhappy customer into a satisfied customer with professional and empathetic service. Manage service staff, coach and train new recruits. Ensure service staff are equipped with knowledge and products and service, achieve grooming standards and are friendly and responsive and providing personalized services to customers. Ensure compliance with: “Guidelines and procedures on “customer due diligence “for account opening and “guidelines and procedures on cross-border account opening referral” issued by group business and operations risk. Guidelines for the submission of suspicious transactions reports” issued by head of legal & compliance/country money laundering prevention officer.Controls and procedures on “customer due diligence ‘’introduced to addressed money laundering prevention and compliance risk. Qualifications, Skills and Experience:  The ideal Stanchart Bank employee should hold a university degree. Five or more years’ service experience in a multi-national organisation A sound knowledge / experience in principles and practices of banking. Excellent skills in communication, interpersonal relationship, decision-making and selling. Computer literacy skills.NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply NowFor More Ugandan Jobs, Please Visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
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Standard Chartered Bank (Stanchart) Jobs - Operations and /or Service Manager


Organisation: Standard Chartered Bank (Stanchart)Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Key Duties and Responsibilities: Oversee service delivery, to review output of tellers, customer service officers, customer service consultants and service ambassadors to ensure adherence to branch service standards. To manage recommend workflow changes, where appropriate for greater efficiency. Quickly resolve exceptional investigations and liaise with other functions to ensure issues are resolved. Intuitively analyse and ensure timely and accurate reporting of management reports. Mentor and coach service staff, back office operations staff. Check and authorise internally raised entries in accordance with Delegated Authority. Ensure all branch staff are equipped with knowledge on policies and products in order, achieve operational excellence & a high Net Promoter Score. Build motivated, committed and focused front and back office teams, consistently delivering creative, precise and customer focused service. Supervise the learning and development of both the front and back office staff. Manage the leave and succession planning of the front and back office units. Review & sign reconciliations of the branch suspense accounts, ATM cash reconciliations on a daily basis. Fully comply with all group policies, operational risk management procedures, KCSA, CAM & GIA to achieve satisfactory grades on local & Group Audits. Ensure high quality, knowledgeable service levels in branches to exceed customer expectations. Follow up on closure & rectification of all branch audits, Operational Risk, CAM & Compliance issues arising. Upload of differences in Phoenix Performance of KCSA in the branch. Review and check the branch security reports. Responsible for the coordination of the BCP – robbery/fire/Bomb drill. Act for the branch Manager while they are away. Ensure compliance with:  “Guidelines and procedures on “Customer Due Diligence “for account opening and on cross-border account opening referral” issued by group business and operations risk. Controls and procedures on “Customer Due Diligence” introduced to addressed money laundering prevention and compliance risk. Guidelines for the submission of suspicious transaction reports issued by head of legal & compliance/country money laundering prevention officer.Qualifications, Skills and Experience: The applicant should possess a Good University degree Five or more years’ banking experience in Branch Operations and service Excellent analytical skills Excellent leadership skills Good interpersonal skills Possess the ability to manage various stakeholdersNB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply NowFor More Ugandan Jobs, Please Visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
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Standard Chartered Bank (Stanchart) Jobs - Sales Manager


Organisation: Standard Chartered Bank (Stanchart)Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Stanchart Sales Manager will be:Responsible for delivery of agreed New Business channel targets for the business within the Employee Banking Officer framework Coordinating sales activities assigned to Employee Banking Officers          Formulating Sales related business strategies for assigned Employee Banking Officers focusing on chosen market segmentsKey Duties and Responsibilities:  Actively implement the effective sales model; ensure standards of performance and key performance indicators are achieved. These must be reviewed periodically to keep raising the performance bar for Employee Banking Officers. Ensure monthly achievement of New Business sales targets via Employee Banking Officers Establish and address agenda of top issue/opportunities to improve performance and growth ensuring a robust sales/performance management system for optimal productivity and efficiency Collaborate with service quality in resolving service quality issues impacting on sales Conduct regular weekly meetings with GM, Employee Banking Officers and Senior Officers to review performance and agree on strategy Attend the monthly meetings to discuss Employee Banking Officers' performance Drive, motivate and inspire the Senior officers and Employee Banking Officers to achieve planned sales activities and targets to constantly review competitor activities and make recommendation Ensure high customer service quality in the unit, prompt and timely handling of complaints to the satisfaction of customers. Ensure compliance and adherence to the complaints management process. Recommend performance-oriented sales promotions for the unit Manage and mentor Employee Banking Officers compensation and recommend incentive packages to General Manager Ensure timely and adequate control of payment of incentives/commission to Employee Banking Officers Proactively manage sales activities to deliver planned Employee Banking Officers' productivity Ensure regular and timely training of Senior Officers and Employee Banking Officers Ensure that Senior officers and Employee Banking Officers follow the laid down procedures and guidelines governing New Business Operations Escalate all risk issues related to the running of sales activities at New Business centre to the Head New Business Governance for reporting and mitigation. Ensure compliance with the Anti money laundering guidelines and proceduresQualifications, Skills and Experience:  The ideal candidate should hold a first degree in relevant field and/or professional qualification with one year sales experience. At least a year to three years’ working experience in Consumer Banking Detailed knowledge of Consumer Banking products In-depth knowledge in Banking practices, regulations and credit policies Competitive awareness Good customer segmentation/requirements skillsTraining, presentation and selling skillsExcellent interpersonal communication skills with exposure to team orientation and people management skills Strong presentation and negotiation skills in presenting alternative financing terms and conditions to maximize returns and minimize credit risk in closing related financial dealsNB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now
09 May 2014
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Standard Chartered Bank (Stanchart) Jobs - Branch Manager -Kikuubo Branch


Organisation: Standard Chartered Bank (Stanchart) Duty Station:  Kampala, UgandaStandard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.Job Summary: The Branch Manager will principally be responsible for:Leading the staff within the branch to effectively meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments Responsible for overall branch profitability Creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements. Overall accountability for people management in the branch and must drive behaviours to enable optimal service quality to customers. In line with this, the Branch Manager will groom and develop talent for building bench strengths. Key Duties and Responsibilities:  1. Strategy Formulation & Execution, and Financial Management:Develop branch strategic plans in alignment to overall CB agenda Assess and articulate franchise strategy to maximizing the potential opportunities within the branch catchment area Drive execution of strategy, Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments Make sure of effective execution of rigorous sales, service & operations management disciplines across the branch Optimize branch P&L and balance sheet performance as well as other financial KPIs 2. Customer Experience & Relationship Management:Drive delivery of the Bank’s brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards) Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutionsPersonally role model as a customer-centric ambassador and engage key customers of branch Drive for overall coordination across key roles within branch to ensure seamless customer service Collaborate with Segment to facilitate up- streaming of customers Ensure sustained efforts of Relationship Managers & Personal Financial Consultants in deepening customer relationships and portfolio management 3. Leadership, People & Community Development : Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements Personally coach and mentor own team leaders to enable delivery of branch results and fulfilment of individual managers scorecard Assume personal responsibility for Branch Staff productivity and performance relating to portfolio, new sales, teller transactions, etc. Steer building branch profile through strong internal & external networking & alliances building Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff Read, understand and comply with all provisions of the Group Code of Conduct Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable Awareness of all the policies and procedures issued in relation to money laundering prevention Ensure CDD compliance for all new to bank and existing customers. Ensure zero operational loss and effective complaint management. Effective reject management Report any suspicious transaction immediately to the supervising officer of Fraud ControlQualifications, Skills and Experience:  The ideal candidate should possess relevant qualifications, skills and experience to undertake the aforementioned duties and responsibilities more so in the banking sector. Sales and Service Products and Services Knowledge of Processes and Systems Risk Management & Compliance skills Skills in business Management People Management skills Stakeholder Engagement & Professionalism Good leadership skills NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now