UN Information Systems Assistant Jobs - United Nations Organisation Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)

About US:

Following the signing of the Lusaka Ceasefire Agreement in July 1999 between the Democratic Republic of the Congo (DRC) and five regional States (Angola, Namibia, Rwanda, Uganda and Zimbabwe) in July 1999, the Security Council established the United Nations Organization Mission in the Democratic Republic of the Congo (MONUC) by its resolution 1279 of 30 November 1999, initially to plan for the observation of the ceasefire and disengagement of forces and maintain liaison with all parties to the Ceasefire Agreement. Later in a series of resolutions, the Council expanded the mandate of MONUC to the supervision of the implementation of the Ceasefire Agreement and assigned multiple related additional tasks.

• Carry out second-level desktop
  
  troubleshooting in conjunction with the Mission Wide Service Desk.


• Render support in routine installation,
  
  configuration, testing and deployment of server hardware and software,
  
  including Local Area Network, Operating Systems, Electronic mail, Unix,
  
  Linux, Lotus Notes, Citrix, Database systems, Internet Web software,
  
  firewall, Domain Name Server (DNS), DHCP, mail relay, and various security
  
  software.


• Assist in monitoring personal computers
  
  running UN software delivery system to ensure that software distributions
  
  are being delivered correctly.


• Responsible for service installation and
  
  support receive and log problem calls or service requests in the automated
  
  tracking system with minimum delay;


• Perform tasks related to scheduled service
  
  requests, including equipment replacement, equipment
  
  installation/de-installation, software installation, LAN connection, returns
  
  to stock, etc.


• Provide basic training to end-users on the
  
  use of standard systems; Log all actions in the automated tracking system,
  
  including site survey information, steps taken to resolve problem or to
  
  complete task, problems encountered, current status, etc.


• Perform any other duties as required by the Chief
  
  ICT Operations Officer and the ICT Operations Officer

• The ideal candidate for the United Nations
  
  Entebbe Support Base (ESB) Information Systems Assistant job opportunity
  
  should hold a High School Diploma or equivalent. Supplemental
  
  courses/technical certificate information technology or supplemental
  
  training on the changes in information technology is highly desirable


• A minimum of seven years of relevant experience
  
  in the information technology field. Working knowledge of the UN
  
  information technology infrastructure and systems and of the UN
  
  organization is desirable.


• Possession of a valid national driver’s
  
  license is required.


• Language: Fluency in English
  
  (both oral and written) is required. Knowledge of another official UN
  
  language is an added advantage. 

• Professionalism: Knowledge of information technology
  
  and applications, including computer system networks. Good technical
  
  skills, ability to conduct network maintenance, provide server services
  
  and user support. Shows pride in work and in achievements; demonstrates
  
  professional competence and mastery of subject matter; is conscientious
  
  and efficient in meeting commitments, observing deadlines and achieving
  
  results; is motivated by professional rather than personal concerns; shows
  
  persistence when faced with difficult problems or challenges; remains calm
  
  in stressful situations. Commitment to implementing the goal of gender
  
  equality by ensuring the equal participation and full involvement of women
  
  and men in all aspects of work.


• Technological Awareness: Keeps abreast of available
  
  technology; understands applicability and limitation of technology to the
  
  work of the office; actively seeks to apply technology to appropriate
  
  tasks; shows willingness to learn new technology.


• Client Orientation: Considers all those to whom services
  
  are provided to be “clients” and seeks to see things from clients’ point
  
  of view; establishes and maintains productive partnerships with clients by
  
  gaining their trust and respect; identifies clients’ needs and matches
  
  them to appropriate solutions; monitors on-going developments inside and
  
  outside the clients’ environment to keep informed and anticipate problems;
  
  keeps clients informed of progress or setbacks in projects; meets timeline
  
  for delivery of products or services to client. 

• Cover Letter (letter of motivation or
  
  application letter);


• The United Nations Personal History form
  
  (P-11), Download Here;


• Proof of required academic certificates i.e.
  
  Academic Certificate(s) and/or High School/Secondary Diplomas


• Copy of birth certificate; or copy of
  
  National ID; or copy of Passport.


• Employment verification letter from most recent
  
  employer (for external applicants)


• Internal candidates must submit 2 most recent
  
  performance evaluations (e-PAS) and external candidates must submit two
  
  reference letters