Organization:
World Food Programme (WFP)
Duty Station:
Uganda
Reports to: Head
of the Unit, Chief or IT Solutions Developer
United Nations World
Food Programme (WFP) is the world’s largest humanitarian agency, fighting
hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger
in our lifetimes. Every day, WFP works worldwide to ensure that no child goes
to bed hungry and that the poorest and most vulnerable, particularly women and
children, can access the nutritious food they need. In emergencies, WFP gets
food to where it is needed, saving the lives of victims of war, civil conflict
and natural disasters. After an emergency, WFP uses food to help communities
rebuild their lives. On average, WFP reaches more than 80 million people with
food assistance in 80 countries each year. The organization has the global
footprint, deep field presence and local knowledge and relationships necessary
to provide access to food and contribute to lasting solutions, especially in
many of the world’s most remote and fragile areas.
Brief description of WFP in Uganda
WFP delivers food
assistance in emergencies and work with communities to improve nutrition and
build resilience. WFP provides life-saving food assistance and livelihood
opportunities to refugees in Uganda. In addition, WFP assists the most
vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works
with smallholder farmers and links them to markets.
As Uganda strives to
achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is
also assessing its relevance and repositioning its role in Uganda.
Job Summary: To provide IT Associate to provide technical
support on the development, maintenance, testing and implementation of a
portion of IT solutions for KSR/CODA in
line with business requirements
Key Duties and Responsibilities:
· Keep up-to-date technical systems
documentation for developed IT solutions in order to support systems
maintenance.
· Perform unit and integrated testing of new,
enhanced or fixed code in order to ensure completeness and adherence to
technical specifications.
· Assist in the installation, configuration and
customization of IT systems ensuring compliance with WFP’s IT standards,
guidelines and procedures.
· Communicate any new guidance for corporate
systems with the ICT in the FOs.
· Assist in the release of IT systems and
provide early life support in order to prepare for and enable proper use of the
IT solution.
· Resolve users queries independently,
escalating if required, to ensure that standard IT questions are answered and
accurate information is provided.
· Assist in the preparation of materials and
the delivery of trainings on automated business processes to ensure efficient
and effective use of IT systems.
· Collect and collate data, conduct basic
analysis to support the development of accurate reports using Tablue and
Microsoft systems.
· Maintain an accurate KSR assets &
equipment (Inventory) in accordance with WFP standard operational procedures
and regulations.
· Develop SOPs and guidelines related to ICT
processes as needed.
Qualifications, Skills and Experience:
· The ideal candidate must hold a Bachelor’s
degree in Information Technology or any related field.
· Experience with the application of client
services to resolve or escalate end-user problems
· Five (5) years’ experience working with
corporate systems and troubleshooting
· Previous knowledge of SCOPE is an asset.
· Proficiency in oral and written English
language
· Knowledge and experience of the area context,
· Knowledge of one of Karamoja Local Languages
is a MUST.
How to Apply:
All suitably
qualified candidates are encouraged to apply online at the link below
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