Operations and Maintenance Technician-NOC

1. To monitor the entire Company passive network infrastructure installed in the areas of operations.

2. Detect and log/document all infrastructure incidents in the available NOC activity management system(s).

3. Timely escalate (horizontally and vertically), incidents to handlers by way of callouts handling process to achieve agreed infrastructure services availability KPIs( Eg Time to Detect(TTD),Mean Time To Repair(MTTR)).

4. To perform fault handling with the Regional Maintenance contractors and escalate any incidents exceeding the agreed SLA timelines using the incident management process to the supervisors and handlers.

5. Provide input and data for routine shift reports generation for all shift activities.

6. Provide the contractor access control function to sites in the regions through site intrusion handling.

7. Carry out any assigned housekeeping duties in conjunction with the regional personnel, contractors and supervisors.

8. Understudy NOC supervisors and acquire skills necessary to work with minimal supervision.

OTHER:

? Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

? None

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